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D
Rating: 5 out of 5
Never disappointed with Wesco material.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
I am very satisfied with my order.
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S
Rating: 4 out of 5
The order was sent quickly. It’s very pleasant. Thank you. The only downside I find with the furniture is that the instructions lack precision. The boards could be numbered for better readability. Otherwise, I am very satisfied with the site and the furniture.
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V
Rating: 5 out of 5
Light mattress and its plasticized fabric makes maintenance easier.
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Y
Rating: 5 out of 5
Delivery on time. Product as described.
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G
Rating: 5 out of 5
A bit long to receive the pouf, otherwise everything is very good, I am satisfied with the order. Best regards.
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C
Rating: 5 out of 5
Faithful for 30 years both professionally and personally!
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C
Rating: 5 out of 5
Fast delivery.
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E
Rating: 5 out of 5
Everything was perfect as usual!
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M
Rating: 2 out of 5
Delivery in poor condition, customer service has still not contacted me after 6 days.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we sincerely apologize for the damaged product. Despite the care we take in preparing orders, it happens that they suffer from the uncertainties of transport, and we are equally sorry for this outcome. Our customer service has taken your complaint into account and is doing what is necessary to send you a table top that meets our quality standards. We thank you for your patience and hope that you will enjoy visiting us again soon on wesco.fr. Have a nice day.
M
Rating: 4 out of 5
Perfect except for the notepad with a title that does not correspond to the item.
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B
Rating: 5 out of 5
Everything was perfect.
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C
Rating: 5 out of 5
It is easy to find the products you are looking for. The material is of good quality.
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L
Rating: 5 out of 5
Fast and compliant delivery. Very good products.
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E
Rating: 5 out of 5
Quality/price
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N
Rating: 5 out of 5
Delighted
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C
Rating: 5 out of 5
Very fast delivery
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H
Rating: 5 out of 5
Very good product
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S
Rating: 1 out of 5
The package was sent over my gate in the rain.... very disappointed
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Response from Wesco
Hello and thank you for taking the time to report the problem encountered. We sincerely apologize as this situation (beyond our control) should not have occurred and goes against our quality commitments. We have just informed our logistics service so that the necessary actions are taken with the concerned carrier and that this does not happen again. We hope that your trust in Wesco will remain intact and that you will return to see us soon on wesco.fr. Have a good day.
E
Rating: 5 out of 5
Very satisfied with the purchased product. Fully meets my expectations. Very satisfactory website and delivery.
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M
Rating: 5 out of 5
Super fast delivery
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V
Rating: 4 out of 5
You are doing an excellent job, well done!
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A
Rating: 5 out of 5
Fast delivery
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E
Rating: 5 out of 5
Very well-made site and easy to use.
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E
Rating: 5 out of 5
Responsive customer service, suitable material for the little ones I care for, fast and careful delivery. I recommend this site
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A
Rating: 1 out of 5
I have written to customer service three times, never received any response. The slide was delivered super late and no compensation or gesture from you. I find the service deplorable. I am really disappointed.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.
C
Rating: 5 out of 5
Practical site, simple navigation. It is easy to find the items of our choice.
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E
Rating: 4 out of 5
A packaging where the product is not visible would have been better, otherwise impeccable and very fast service
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V
Rating: 4 out of 5
Good
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D
Rating: 5 out of 5
Hello, Fast delivery. Very good quality of the products
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H
Rating: 1 out of 5
1 month wait for delivery to receive a defective product. Then over 10 days to address a customer service issue! Way too long
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.
O
Rating: 5 out of 5
Perfect, fast and careful delivery
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E
Rating: 4 out of 5
Navigation is not always easy. When looking for a mattress, I had too many choices among items that were not mattresses. Shipping costs are rarely offered contrary to what is indicated (with membership in the wesco club)
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Response from Wesco
Hello and thank you for taking the time to leave a review. By joining the WESCO Club, you benefit from free delivery to a pickup point (from €25 of purchases) provided that you order products eligible for this delivery method. Bulky products like mattresses are therefore excluded. We invite you to consult our detailed T&Cs on the WESCO Club by clicking on the following link: https://www.wesco.fr/le-club-wesco-conditions-generales.html. We hope to see you again soon on wesco.fr and until then, we wish you a very good day.
E
Rating: 5 out of 5
Very good. Good quality product, fast delivery, and careful packaging.
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O
Rating: 5 out of 5
Great site
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P
Rating: 4 out of 5
The product was found without any problem and corresponds to our request.
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S
Rating: 5 out of 5
As a professional in early childhood myself, I knew the products. I love this concept. Thank you
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J
Rating: 5 out of 5
very good solid product and meets my expectations
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M
Rating: 5 out of 5
Quality product
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E
Rating: 5 out of 5
Excellent. This is my 4th order and I am always just as delighted. Excellent quality.
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