Customer reviews of Wesco

Hello and thank you for taking the time to review this product. We are sorry to hear that this product did not meet your satisfaction, while feedback is generally very positive. We sincerely apologize. Our customer service has received your complaint. To facilitate processing, could you please send us some photos of the observed defects? This will allow us to provide you with a solution quickly. We thank you in advance for your cooperation and hope to have the opportunity to better satisfy you with your next order. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery of your order being one day late. We do our best to ensure that our orders are delivered within the timeframes indicated at the time of order confirmation, but we remain dependent on the delivery service provider. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your feedback. We understand your disappointment and are sorry that we could not accommodate your request for a change of address. Indeed, your address change was submitted too late in the order preparation process for us to consider it. However, we hope that your order meets your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.

Hello and thank you for taking the time to express your opinion. For many years, we have selected products from the Papo brand, known for the quality of its figurines, their realism (hand-painted), and their great durability. They are designed in France, then manufactured in Portugal and China, in compliance with international safety standards, with controls carried out by independent laboratories. Moreover, before any marketing, each product is also checked by our quality team to ensure safety and compliance with current standards regarding children. We hope these figurines will provide wonderful play moments for children. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are sorry that the delivery was not as expected. In order to identify any potential malfunction and remedy it, we would need more details. Could you please write to us at [email protected] specifying your order number, the intended delivery address, as well as the address to which the package was delivered? We thank you in advance for your cooperation and remain at your disposal. Have a nice day.

Hello and thank you for taking the time to share your situation with us. We are sorry for this particularly long wait and we sincerely apologize. In some cases, the availability of one or more items can impact the shipping of the entire order. We acknowledge our lack of communication towards you and we are aware of the disappointment caused. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during the delivery and we apologize. This situation does not reflect our quality commitments and we fully understand your dissatisfaction. Your feedback has been forwarded to our logistics department to raise awareness with the concerned carrier and to prevent this from happening again as it is unacceptable. We regret that this experience calls into question your loyalty to Wesco and we still hope that you will accept to give us a second chance to provide you with a better experience on your next order. Have a nice day.

Hello and thank you for taking the time to share your feedback. We are sincerely sorry that the delivery of your order did not meet your expectations. We understand your dissatisfaction with this delay and the lack of clarity in tracking. Every day, our teams strive to ship orders as quickly as possible. However, certain elements such as peaks in activity or product availability can unfortunately prolong this process. Once the package is handed over to the carrier, we remain dependent on their delivery and communication conditions. In your case, the Colissimo tracking was clearly not optimal, which may have misled you, and we are truly sorry for that. The public holiday on May 1st, combined with the ban on heavy goods vehicles, also contributed to extending the delivery time. Nevertheless, we hope to have the opportunity to provide you with a more satisfactory experience on your next order. Have a nice day.

Hello and thank you for sharing your situation by leaving a review. We sincerely apologize for this error in processing your order. Our customer service has taken your complaint into account and is doing what is necessary to remedy this situation. We hope you will give us a second chance to make a better impression by returning to our site in the near future. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We sincerely apologize for this oversight. Our customer service has proceeded to resend the missing screws. We thank you in advance for the ultimate effort of patience we ask of you and we hope that the kitchen will provide many hours of play. We look forward to seeing you again in the near future on our site. Have a nice day.

Hello, thank you for taking the time to evaluate your shopping experience on our site. Your comment explicitly mentions a competitor and therefore cannot be published for this reason. By choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.