Customer reviews of Wesco

I appreciated that the carrier called me before planning the delivery to know my availability. The delivery was quick. The delivered mattress arrived in perfect condition. I find the website a bit impractical, not very intuitive in terms of search categories, but maybe it's just me who doesn't know how to search.

A SHAME!!!! I ordered a climbing bar and a fixing kit. I received a piece of furniture instead of the bar, and in the fixing kit, there was only one fixing, which apparently is normal! I was told that a carrier would come to pick up the furniture and for the fixing, I need to order a second one! And my bar will arrive later! Are we dreaming? No commercial gesture, customer service tells us that it is like that and not otherwise, so I wanted to cancel because there is no way I will pay for an extra kit, and for my bar it was urgent and because of them it's too late. So I want to cancel but no one answers me either by phone, email, or WhatsApp, and they still charged me despite the dispute! I've never seen that! Second time I order from them and there is always a problem! AVOID!! I will go on leboncoin!

Order placed easily and fast delivery, I was able to choose the day and as I requested, the delivery person called me 10 minutes before arrival.

Very good site offering quality and durable material but still quite expensive for individuals! I am a childminder

Professional and practical site, quality material over time.

I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!

2 out of 3 games have problems and no one responds to me in after-sales service!!!

Very long service. Partial delivery without being informed. This is the first time I ordered. Given the prices, I am disappointed. Not with the articles but with the services.

Order received quickly.

Very satisfied, the order arrived quickly and was in line with our expectations.

Very simple

The gloves are of good quality, but your entire logistics platform needs serious review, as well as your communication, which leaves much to be desired. It is a shame to keep a nursery waiting for 2 months without gloves due to supply delays on 2 occasions.

This is the first time I am ordering from this site, and I think there are improvements to be made regarding the checkout process. Otherwise, a wide choice of products and competitive prices. I want to say that customer service as well as after-sales service are very competent and very responsive. The negative point is the delivery time, which is a bit long.

The search engine is not the easiest for me to understand. I feel like I'm missing some products that interest me by typing certain words and not others.

I know from my work but I did not expect to wait almost two months to receive my order, as a result I had to buy some items urgently in a physical store. I am nonetheless satisfied with the products I know well since they are used daily in daycare. Perhaps you should review your shipping process in the future

I really like this site without any problems, that said, it is not within everyone's reach, it remains extremely expensive.

Site okay

Delivery issues. Order delivered in 3 parts, without the missing products being indicated. Package condition damaged and not suitable for its contents. Order placed on 01/10/2025 and last items received on 02/21/2025.

Delivery problem and product description.

Good

I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.

A bit long to send, delivery by DPD was a bit catastrophic. But the quality of the products and the responsiveness of customer service are really very good.

We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.

I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!

Ease of use

Very responsive customer service. Delivery without problems but the quality of the packaging (a simple thin cardboard) for a rug at this price could be improved.

Reactive and in line with the order

Practical site. Just a damaged box (packaging of the large rug) because it did not close well: fortunately the rug is in good condition.

Some products are super expensive, I have given up on many purchases because of the prices which I find unjustified.

Very good

Order received on time and products met my expectations.

After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)

Good. Good products.

Prices are high for a childminder.

Nothing to report: fast delivery, careful shipping (but the ordered product was not fragile).

Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!

Site with many choices; perhaps too many criteria with toys that end up in several categories.

Only downside is a bit long between order and delivery.

During my last order, some parts of plastiroc were grayish and not white. I suspect this product is not made by you, but perhaps it would be useful to mention it to the manufacturer. Thank you.

Perfect timing and order!