Customer reviews of Wesco

Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.

Hello and thank you for taking the time to evaluate this product. Until now, we have never received negative customer feedback regarding this one. Your review does not specify the elements that may have disappointed you (quality, use...), making it difficult for us to provide an informed response. In the event that it is a problem concerning the quality of the product, we invite you to contact us at [email protected] (specifying your order number and product reference). We hope to better meet your expectations during your next visit to our site. Have a nice day.

Hello and thank you for sharing your feedback. We are aware that this particularly long delivery time can be disappointing and we sincerely apologize. Our teams are working daily to ensure that this type of situation occurs as rarely as possible. We sincerely thank you for your patience and hope that you will renew your trust in us by returning soon to wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. Unfortunately, due to the Olympic Games, many deliveries have been suspended. This halt may have impacted the return to normal deliveries, resulting in multiple shipments. We completely understand your dissatisfaction and sincerely apologize for this inconvenience. Our customer service has tried to contact you several times to offer a solution and messages have been left regarding this. We encourage you to call them back at the indicated number. We hope that once this disappointment has passed, you will give us another chance and that your next experience on our site will meet your expectations. Have a nice day.

Hello and thank you for sharing your feelings about the delivery of your order. Our teams are constantly striving to ship orders as quickly as possible so that they reach our customers as soon as possible. We understand that this processing time may have seemed long to you, and we sincerely regret that it may have affected your overall perception of Wesco. After checking, we confirm that your delivery did indeed take place within the allotted time, according to the dates announced in your order confirmation. We thank you for your understanding and hope that you will trust us again by visiting us soon at wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. We fully understand your dissatisfaction regarding the delivery delay. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed, but we are sorry to learn that the carrier did not follow this process to communicate the exact delivery date to you. We sincerely apologize. We hope you will give us a second chance in the future and that we can serve you better. Have a nice day.

Hello and thank you for taking the time to share your feedback. We sincerely apologize for this oversight in preparing your order. Our customer service has taken your complaint into account and will proceed with sending the missing leg. We thank you for your understanding and patience. We hope to have the pleasure of seeing you again on our site. Have a nice day.

Hello and thank you for alerting us by leaving a review. We are sorry that you received defective products and we sincerely apologize for the inconvenience caused. In order to provide you with a solution, could you please write to [email protected] specifying our order number and attaching photos of the damaged products? We are particularly sorry for this situation and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.

Hello and thank you for taking the time to share your experience with us. We are sincerely sorry that the delivery service did not meet your expectations and our quality commitments. We fully understand your dissatisfaction and we apologize. Our customer service has offered you a credit for your next order and we sincerely hope that you will give us the opportunity to provide you with a more satisfactory experience in the future. Have a nice day.

Hello and thank you for alerting us in this way. We sincerely apologize for this error. Our customer service has processed your complaint and is taking the necessary steps to ship the product corresponding to your initial order. We thank you for your understanding and hope you will return to our site next time despite everything. Have a nice day.

Hello and thank you for taking the time to share your experience. We are sorry that the delivery of your order was delayed. This summer, due to the Olympic Games in Paris, our delivery providers faced access constraints in certain areas, which unfortunately impacted delivery times. We did our best to inform our affected customers by email and sincerely regret that this extended delay may have caused you inconvenience. We understand your frustration, but this situation remains beyond our control. We hope to have the opportunity to serve you again under better conditions and thank you for your understanding. Have a nice day.

Hello and thank you for sharing your customer experience with us. We are sincerely sorry for the inconveniences you encountered during delivery, which do not correspond at all to the quality of service we offer. We have informed our logistics department to ensure that this situation does not happen again in the future. Your complaint has been handled by our customer service and new products have already been shipped to you. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.

Hello and thank you for taking the time to share your experience. We sincerely apologize for the issues encountered. Meeting deadlines and the quality of our products are at the heart of our commitments, and we regret that this was not the case this time. Due to the back-to-school period, our customer service is indeed experiencing a longer response time. However, we assure you that our team will contact you by the beginning of next week to resolve this issue. We fully understand your dissatisfaction and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day

Hello and thank you for taking the time to share your experience with us. We completely understand your frustration and sincerely apologize for this inconvenience. We are particularly sorry that the delivery did not take place on the scheduled date, despite your presence. We know how important this order is, especially before the start of the school year, and we are aware that this situation puts you in a delicate position. Since the delivery is handled by an external carrier, we remain dependent on their level of commitment. We have informed our logistics department of the problem in order to obtain explanations from the concerned carrier. If you encounter any further difficulties related to the delivery of your order, we invite you to contact our customer service directly at 05 48 800 166. We hope to have the opportunity to provide you with a better experience during your next visit to wesco.fr. Have a nice day.

Hello and thank you for taking the time to evaluate your shopping experience on the site. We are sorry to hear that it was not optimal for you. The site offers different options specifically dedicated to professional purchases: the possibility to split your order into several packages, have your order validated by a third party, manage an allocated budget from your customer account... Our technical teams do their best to make the use of the site as smooth as possible. However, if you encountered a blockage, we remain available at the email address [email protected] in a logic of continuous improvement of our services. Have a nice day.