Customer reviews of Wesco

Hello and thank you for alerting us to the situation in this way. We sincerely apologize for this order preparation error. We invite you to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the received chair). Exceptionally, our customer service processing times may take up to 7 days. We thank you in advance for your understanding towards our teams who are doing their best. We hope you will give us a second chance to make a better impression by coming back to visit us soon on wesco.fr. Have a nice day.

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Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That’s why all our products meet current standards and are checked by our quality service before being listed on our site. In the event of a customer return following the purchase of a product, we obviously carry out a quality check directly in our stock and take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen, so please write to us at [email protected]. Furthermore, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Similarly, by choosing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants that practice particularly aggressive pricing. We hope that in light of these elements, you will recognize the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to visit us soon on our site. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We sincerely apologize as indeed the delivery should not have happened this way. Our logistics service is getting in touch with the concerned carrier to ensure this does not happen again in the future as it is unacceptable for you as well as for Wesco. Despite this regrettable situation, we hope that the ordered products will meet your satisfaction. We hope that your loyalty will not be tarnished and that you will still come to see us soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us through this channel. Our customer service has received your complaint and is taking the necessary steps to resend the missing product to you. We sincerely apologize for this inconvenience. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.

Hello, your comment does not provide any indication of your shopping experience and therefore cannot be published. Thank you for your understanding. Have a nice day.

Hello and thank you for sharing your situation with us. Our customer service has received your complaint and will address it within 48 hours so that a solution can be proposed to you. Given the public holidays that have followed one another at the beginning of May, our response times are a bit impacted. Our teams are doing their best to return to normal very quickly. We thank you in advance for your understanding and the additional patience we are asking of you. Have a nice day.

Hello and thank you for bringing this situation to our attention. We are sorry for this order preparation error and we sincerely apologize. Our customer service has received your complaint and will process it in the coming days. Given the public holidays that have occurred at the beginning of May, our response times are slightly affected. Our teams are doing their best to return to normal very quickly. We thank you in advance for your understanding and the additional patience we are asking of you. We hope that you will not stop at this unfortunate shopping experience and that you will give us a second chance to make a better impression by returning soon to wesco.fr. Have a nice day.

Hello and thank you for sharing your feedback here. We regret this situation and sincerely apologize. Our customer service is currently shipping the missing bed. We hope you will give us a second chance to make a better impression by returning later to wesco.fr. Have a nice day.