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M
Rating: 4 out of 5
Effective phone advice Quick order and delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
satisfied
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H
Rating: 1 out of 5
A big delay, a returned package and still not delivered !!
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Response from Wesco
Hello,
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
M
Rating: 4 out of 5
good as always
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C
Rating: 2 out of 5
The products are compliant and the packaging is suitable. The problem comes from the carrier who left the boxes under a shelter and with the wrong recipient. We found the boxes by chance.
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C
Rating: 4 out of 5
Happy with WESCO products. The products arrive in good condition.
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J
Rating: 4 out of 5
PARCELS RECEIVED ON TIME.... BUT NOT UNPACKED YET
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-
Rating: 4 out of 5
very well however I asked a question for my second quote that remains unanswered
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E
Rating: 2 out of 5
Two packages arrived in two large boxes, we will need to consider adapting the shipments. Arrived by Colissimo, so the post. One package was re-taped by the post office and the second arrived completely open. The postman asked me if I had everything, so 3 items but didn't want me to open the second box, it was difficult for me to know if I had everything. In the end, I have everything but very poorly packaged.
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Response from Wesco
Hello,
We take good note of your report regarding the delivery of your order and we are reassured to learn that you have received all your items.
To provide you with some clarifications, receiving two separate boxes is completely normal: the distribution of your shipments directly depends on the nature of your products and the filling rate of our packaging.
Furthermore, please note that Colissimo can indeed repackage or re-tape a package if it has been weakened or handled during transit in their network. However, we will forward your comment to our carrier to remain vigilant about the quality of their delivery service.
Have a nice day.
We take good note of your report regarding the delivery of your order and we are reassured to learn that you have received all your items.
To provide you with some clarifications, receiving two separate boxes is completely normal: the distribution of your shipments directly depends on the nature of your products and the filling rate of our packaging.
Furthermore, please note that Colissimo can indeed repackage or re-tape a package if it has been weakened or handled during transit in their network. However, we will forward your comment to our carrier to remain vigilant about the quality of their delivery service.
Have a nice day.
S
Rating: 2 out of 5
Incomplete order, order tracking inconsistent with reality. Non-compliance with the delivery choice and no response to my customer service request.
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N
Rating: 4 out of 5
I am very happy with the furniture, very sturdy and pretty. However, I received damaged boxes and one corner of the furniture was damaged. And frankly, I expected clearer explanations for the assembly.
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M
Rating: 2 out of 5
Delivery received, delivery person refuses to transport and the packages to the nursery
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V
Rating: 4 out of 5
very good
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N
Rating: 4 out of 5
I am satisfied with my purchases, it's quality
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B
Rating: 1 out of 5
Very unpleasant delivery person, did not want to pick up the pallets delivered supposedly with a pallet!! torn boxes everywhere I have not yet checked my goods because I am a childminder but I am already very angry so I really hope that the goods will be impeccable, given the state of the boxes I doubt it a lot I will send you the photos as soon as possible.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and we fully understand your anger at the delivery person's attitude and the condition of the received boxes. This type of behavior and service does not reflect at all the quality of service we demand for our customers.
Please know that all information regarding this delivery incident has been immediately forwarded to our transport service so that your comment can be escalated to the concerned provider.
As soon as you have inspected your material, if you notice any damaged or missing products, we invite you to send us your message along with your photos to the address [email protected]. Our teams will do what is necessary to resolve the situation as quickly as possible.
Have a nice day
We sincerely regret your dissatisfaction and we fully understand your anger at the delivery person's attitude and the condition of the received boxes. This type of behavior and service does not reflect at all the quality of service we demand for our customers.
Please know that all information regarding this delivery incident has been immediately forwarded to our transport service so that your comment can be escalated to the concerned provider.
As soon as you have inspected your material, if you notice any damaged or missing products, we invite you to send us your message along with your photos to the address [email protected]. Our teams will do what is necessary to resolve the situation as quickly as possible.
Have a nice day
M
Rating: 4 out of 5
Package in good condition. Tracked and fast delivery. BE CAREFUL with the size of the packaging box, very large for a small item.
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S
Rating: 4 out of 5
Very good
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C
Rating: 2 out of 5
2 chairs out of 6 are damaged at reception, I made a complaint, I am waiting
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Response from Wesco
Hello,
We take note of your report and we sincerely apologize for the two chairs that arrived damaged.
We want to reassure you: your complaint has been taken into account and processed by our after-sales service. The two replacement chairs have already been sent to you and will reach you as soon as possible to complete your set.
We thank you for your patience and understanding.
Have a nice day
We take note of your report and we sincerely apologize for the two chairs that arrived damaged.
We want to reassure you: your complaint has been taken into account and processed by our after-sales service. The two replacement chairs have already been sent to you and will reach you as soon as possible to complete your set.
We thank you for your patience and understanding.
Have a nice day
C
Rating: 4 out of 5
Quick order but the box had been opened!
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F
Rating: 4 out of 5
store offering many quality references for all ages and the service is quick.
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L
Rating: 4 out of 5
materials to standard
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N
Rating: 4 out of 5
The wesco site is really good, delivery on time with tracking.
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-
Rating: 2 out of 5
Hello, A box arrived broken in the carton but there was no piece of plastic in it. This means it was already broken before being put inside.
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Response from Wesco
Hello,
Thank you for alerting us through this channel about this broken product received.
In order for us to check with our logistics team and quickly proceed with the replacement of your box, we invite you to make a claim with our after-sales service (SAV). Please send your request by email to [email protected] specifying your order number and attaching a photo of the broken item.
Have a nice day
Thank you for alerting us through this channel about this broken product received.
In order for us to check with our logistics team and quickly proceed with the replacement of your box, we invite you to make a claim with our after-sales service (SAV). Please send your request by email to [email protected] specifying your order number and attaching a photo of the broken item.
Have a nice day
M
Rating: 4 out of 5
Package intact and on time thank you
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A
Rating: 4 out of 5
I am satisfied with the purchases made. Overall, my order went very well. The most negative point is the price of the items, and perhaps the lack of benefits granted to early childhood professionals like childminders (of which I am one), it's a bit of a shame!
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S
Rating: 1 out of 5
Lack of communication between the delivery person and the Wesco team. Naturally, I will not order other items from you.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and are sorry to read that your delivery experience was so disappointing.
In order for us to understand what happened and improve our services, could you provide us with some details about the problem you encountered?
We invite you to share these details by writing to [email protected].
Have a nice day
We sincerely regret your dissatisfaction and are sorry to read that your delivery experience was so disappointing.
In order for us to understand what happened and improve our services, could you provide us with some details about the problem you encountered?
We invite you to share these details by writing to [email protected].
Have a nice day
S
Rating: 1 out of 5
I did not receive the catalog
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Response from Wesco
Hello,
We take good note of your feedback regarding the non-receipt of your catalog.
However, after checking on our side, our information indicates that the shipment and delivery were indeed made to your address. It is possible that a postal delay occurred during the delivery.
Have a nice day
We take good note of your feedback regarding the non-receipt of your catalog.
However, after checking on our side, our information indicates that the shipment and delivery were indeed made to your address. It is possible that a postal delay occurred during the delivery.
Have a nice day
C
Rating: 2 out of 5
Not received all items Very long delay
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Response from Wesco
Hello,
We take good note of your feedback and we are sincerely sorry for the absence of certain products in your package.
In order for us to verify your file and proceed as quickly as possible with the sending of the item not received, we invite you to make a request to our after-sales service. You can send your complaint by email to [email protected] specifying your order number.
Have a nice day
We take good note of your feedback and we are sincerely sorry for the absence of certain products in your package.
In order for us to verify your file and proceed as quickly as possible with the sending of the item not received, we invite you to make a request to our after-sales service. You can send your complaint by email to [email protected] specifying your order number.
Have a nice day
I
Rating: 2 out of 5
I only received one package out of 3 and I have no visibility on the arrival of the other 2.
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Response from Wesco
Hello,
Thank you for alerting us to this situation. We apologize for the lack of clarity regarding the delivery of your order.
After checking the tracking, we inform you that the rest of your packages are currently being delivered and will be delivered today.
If, however, it turns out that your order is still incomplete, please know that our customer service is at your disposal. You can then contact us by email at [email protected] so that we can intervene quickly.
Have a nice day
Thank you for alerting us to this situation. We apologize for the lack of clarity regarding the delivery of your order.
After checking the tracking, we inform you that the rest of your packages are currently being delivered and will be delivered today.
If, however, it turns out that your order is still incomplete, please know that our customer service is at your disposal. You can then contact us by email at [email protected] so that we can intervene quickly.
Have a nice day
A
Rating: 1 out of 5
No The order arrived incomplete, this is the first and last time I start on this site
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Response from Wesco
Hello,
We sincerely regret your disappointment with this first experience and we apologize for this incomplete package.
Please know that your complaint has been taken into account by our teams and we confirm that the missing bottles will be sent to you as soon as possible.
We hope that receiving these items will help regain your trust.
Have a nice day
We sincerely regret your disappointment with this first experience and we apologize for this incomplete package.
Please know that your complaint has been taken into account by our teams and we confirm that the missing bottles will be sent to you as soon as possible.
We hope that receiving these items will help regain your trust.
Have a nice day
S
Rating: 4 out of 5
Very good, however it's a pity that there is no regular discount for customers who purchase regularly.
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S
Rating: 4 out of 5
Very fast delivery!
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L
Rating: 2 out of 5
after 1 day of use a truck, is broken... disappointed by the quality
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Response from Wesco
Hello,
We are sincerely sorry to hear that the truck broke after only one day of use.
In order for our teams to analyze the problem and offer you a solution, we invite you to make a claim to our after-sales service. Please send your request by email to [email protected], attaching photos of the broken product.
Have a nice day
We are sincerely sorry to hear that the truck broke after only one day of use.
In order for our teams to analyze the problem and offer you a solution, we invite you to make a claim to our after-sales service. Please send your request by email to [email protected], attaching photos of the broken product.
Have a nice day
K
Rating: 1 out of 5
I waited 3 months to receive the package and it is still not available
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely regret the significant wait you have experienced.
After reviewing your file, our information indicates that your order has indeed been delivered, but unfortunately one of the ordered products is no longer available. An email has been sent to confirm the cancellation of this product.
Our customer service is available by email at [email protected] or by phone at 05 49 80 01 66 for any further information.
Have a nice day
Thank you for your feedback and we sincerely regret the significant wait you have experienced.
After reviewing your file, our information indicates that your order has indeed been delivered, but unfortunately one of the ordered products is no longer available. An email has been sent to confirm the cancellation of this product.
Our customer service is available by email at [email protected] or by phone at 05 49 80 01 66 for any further information.
Have a nice day
A
Rating: 2 out of 5
I find it scandalous that an item in stock is not delivered within 48 hours like others can perfectly do and even much faster most of the time. I notice in the tracking that between two internal pulls by the carrier, packages are missing, this is not acceptable. Logistics is a key factor in a company's brand image and the provider chosen by Wesco does not shine with excellence. Quality, innovation, and product design are one thing, but the customer experience related to delivery is another... And it is becoming increasingly important to customers, both individuals and professionals.
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Response from Wesco
Hello,
Thank you for your feedback and we fully understand your dissatisfaction.
We are sincerely sorry for this extended delivery delay, your order unfortunately experienced a delay during its transport and this independently of our will.
We hope that despite this setback, the products received will bring you complete satisfaction.
Have a nice day
Thank you for your feedback and we fully understand your dissatisfaction.
We are sincerely sorry for this extended delivery delay, your order unfortunately experienced a delay during its transport and this independently of our will.
We hope that despite this setback, the products received will bring you complete satisfaction.
Have a nice day
M
Rating: 2 out of 5
Package arrived all smashed and torn. Out of the 5 items, 3 are dented.
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Response from Wesco
Hello,
We are sincerely sorry to learn that your package was damaged during transport. This type of situation does not correspond at all to the quality of service we require.
In order for us to quickly proceed with the replacement of the damaged products, we invite you to make a claim by email to [email protected], attaching photos of the dented items.
Thank you in advance for your cooperation.
Have a nice day
We are sincerely sorry to learn that your package was damaged during transport. This type of situation does not correspond at all to the quality of service we require.
In order for us to quickly proceed with the replacement of the damaged products, we invite you to make a claim by email to [email protected], attaching photos of the dented items.
Thank you in advance for your cooperation.
Have a nice day
C
Rating: 1 out of 5
your packages arrived shattered with great difficulty in finding all the scattered material
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Response from Wesco
Hello,
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
We are sincerely sorry to learn that your packages arrived damaged and that you encountered difficulties in gathering your material. This situation does not reflect the quality of service we demand for our deliveries.
Please know that your comment has been immediately forwarded to our transport service to prevent this type of inconvenience in the future.
If, after verification, you find that you are missing material or that a product has been damaged, we invite you to contact our customer service by email at [email protected] so that we can remedy this quickly.
Have a nice day
M
Rating: 2 out of 5
What a pity not to be informed right at the order that some items are out of stock. I discovered it when receiving the packages: some items were missing. After searching the site, they are unavailable, replaced by new references. Forced to generate a new quote ....
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Response from Wesco
Hello,
Thank you for your feedback and we sincerely regret the frustration caused by this situation.
We would like to clarify that, during the validation of purchases, the information regarding the stock shortage of these items initially present in your quote was included in the order confirmation that was sent to you by email. We are sorry if this mention escaped your attention at the time of receiving this summary.
We hope that despite this inconvenience, you will trust Wesco again.
Have a nice day
Thank you for your feedback and we sincerely regret the frustration caused by this situation.
We would like to clarify that, during the validation of purchases, the information regarding the stock shortage of these items initially present in your quote was included in the order confirmation that was sent to you by email. We are sorry if this mention escaped your attention at the time of receiving this summary.
We hope that despite this inconvenience, you will trust Wesco again.
Have a nice day
E
Rating: 4 out of 5
Very good first order
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C
Rating: 4 out of 5
I really enjoyed my experience (2 purchases on the site and 5 different items in total I believe)
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