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N
Rating: 4 out of 5
Great choice of quality products - but beware, returns are at your expense!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Hello, the material is good, however, the delivery took place before the opening at 2 PM and the delivery person left the packages in the street.
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S
Rating: 2 out of 5
Quality price not correct, not very practical and many other things, no I do not recommend
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A
Rating: 4 out of 5
Easy to use
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S
Rating: 2 out of 5
Hello, how can I say that I am disappointed with Wesco known in the field of early childhood I bought a changing table with stairs from you. First, I find that it is not very well made. The stairs are too close together, making it difficult to position correctly to take care of the child, after mounting it, I saw that there was a loss at the back, the quality of the furniture for the little that we put a screw it cracks. Anyway, for the price I don't find it great, I had an IKEA changing table for 15 years. It's because I'm getting older that I found it practical to have stairs for the children, otherwise I would have stayed with my furniture, there is nothing mean in what I told you, but simply my feeling to help you improve, because working with children all the time, your material, especially regarding the changing table with stairs is not really suitable. Best regards, Mrs. Vannieuwenhove
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C
Rating: 4 out of 5
Perfect overall
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I
Rating: 1 out of 5
LKIT BABImodules MINI Nature Very poor quality KIT BABImodules MINI Nature I will return it Chinese manufacturing very small size module Not suitable for a child aged 1 to 2 years and not recommended for a nursery Not compliant with the image
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Response from Wesco
Hello and thank you for sharing your point of view. Upon reading your comment, we would like to clarify a few points to avoid misleading future buyers. Our motor skills modules are manufactured in France in Sarthe and Deux-Sèvres by teams of leatherworkers with recognized expertise for many years. Our products are checked at all stages to ensure a high level of quality and comply with current safety standards. In the event of a proven quality issue, we invite you to submit a complaint to our customer service at [email protected] specifying the problem encountered and attaching photos. Finally, we remind you that in the product sheet we clearly specify the dimensions of the product, the use for which it was designed ("Small dimension version of our BABImodules, the MINIS were specially designed to fit small spaces or to quickly set up a motor skills course in a multi-use space") and that this information is supported by visuals and videos in real situations with children aged 1 to 3 years. If you have a sufficiently large space in your structure to accommodate a motor skills course, we advise you to turn to our emblematic BABIMODULES range. Finally, if you need advice on our different ranges before placing an order, don't forget that there are various options available to contact our customer service (https://www.wesco.fr/services-client.html): online chat on our site, phone call at 05 49 800 166. Have a nice day.
R
Rating: 4 out of 5
Site a bit messy.
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Response from Wesco
Hello and thank you for your feedback regarding your experience using our site. In order to help our teams improve navigation, could you tell us which aspect you encountered difficulty with?
J
Rating: 4 out of 5
Recommended site for early childhood. Quality is very often there.
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N
Rating: 4 out of 5
Very fast and the item well protected.
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A
Rating: 4 out of 5
First order, easy navigation, fast delivery.
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-
Rating: 2 out of 5
Too many disappointments with these last orders.
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K
Rating: 4 out of 5
Delivery was scheduled for a day when I was not available. It was specified on the order, I had to call to reschedule.
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H
Rating: 4 out of 5
Quality items, well packaged, well-constructed site. Thank you Wesco. Mediocre delivery from DHL with tracking information not provided in 3 steps.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We appreciate your trust and loyalty to Wesco. We are particularly pleased to read your satisfaction regarding the quality of our products and our site. This values the work and commitment of our teams on a daily basis. However, we regret that the delivery tarnished this very positive feedback. We will forward your delivery experience to the logistics service, which will take the necessary steps with the concerned carrier to clarify any potential technical issues with the tracking of packages. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.
V
Rating: 4 out of 5
Nothing to report from a particular perspective.
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J
Rating: 4 out of 5
Navigation on the site is not always easy, I had to call.
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A
Rating: 4 out of 5
The delivery took place earlier than I had requested, as I was away from home. Fortunately, the delivery person came back when I returned, as I would not have been able to pick it up at the agency.
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L
Rating: 4 out of 5
not always very intuitive. did not work several times.
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Response from Wesco
Hello and thank you for this feedback. To improve our services, could you tell us what aspect you encountered a blockage? Thank you in advance.
A
Rating: 4 out of 5
simple and readable
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B
Rating: 4 out of 5
Variety of choices and quality products, it's a shame that the price is high regardless of the item, which significantly impacts the budget of nurseries, limiting the possibility of buying few items due to high prices. Otherwise, top quality!
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B
Rating: 4 out of 5
FAST
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L
Rating: 4 out of 5
All operations went smoothly. Choice of catalog, ordering, delivery, customer service contact. It's a shame that discounts are not applied over time with orders; loyalty is not rewarded.
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A
Rating: 4 out of 5
Free delivery faster than expected, so very good
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M
Rating: 4 out of 5
Practical
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A
Rating: 2 out of 5
Waiting (a bit long) for a response from customer service for order non-compliance. I will rate 2 * 1/2
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N
Rating: 2 out of 5
Fast but misleading about the color
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M
Rating: 4 out of 5
Correct order and conforms to the description
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F
Rating: 4 out of 5
Careful shipping
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C
Rating: 4 out of 5
Order conforms to my expectations.
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-
Rating: 4 out of 5
It is a pity that the delivery company left the package in front of the door. Fortunately, we found it the next day, but it could have been stolen.
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C
Rating: 4 out of 5
Very good materials, fast delivery. Just the sensory tiles are really small despite the measurements, the photo is not representative.
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P
Rating: 1 out of 5
Initial order from 23/12/24 delivered in 3 parts! The last item received was invoiced on 09/03/24 and delivered on 13/03/24 but at a rate dating from before February 2024!!! And I am told that this is normal! The unavailability of items is not my fault. If the price decreased in February 2024, why was the March billing not based on the new February rate? Incomprehensible!
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S
Rating: 1 out of 5
too long delay, hotline impossible to reach for advice on products, no refund but a credit note
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J
Rating: 4 out of 5
Very good.
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S
Rating: 4 out of 5
A great site, but the prices are not accessible to everyone.
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F
Rating: 4 out of 5
We received this order quickly.
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P
Rating: 4 out of 5
It's a shame that we have to have the equipment delivered when we are passing through Cerizay!!!! This would avoid shipping costs.
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S
Rating: 4 out of 5
The order was sent quickly. It’s very pleasant. Thank you. The only downside I find with the furniture is that the instructions lack precision. The boards could be numbered for better readability. Otherwise, I am very satisfied with the site and the furniture.
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M
Rating: 2 out of 5
Delivery in poor condition, customer service has still not contacted me after 6 days.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. First of all, we sincerely apologize for the damaged product. Despite the care we take in preparing orders, it happens that they suffer from the uncertainties of transport, and we are equally sorry for this outcome. Our customer service has taken your complaint into account and is doing what is necessary to send you a table top that meets our quality standards. We thank you for your patience and hope that you will enjoy visiting us again soon on wesco.fr. Have a nice day.
M
Rating: 4 out of 5
Perfect except for the notepad with a title that does not correspond to the item.
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