Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The package was sent over my gate in the rain.... very disappointed
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Response from Wesco
Hello and thank you for taking the time to report the problem encountered. We sincerely apologize as this situation (beyond our control) should not have occurred and goes against our quality commitments. We have just informed our logistics service so that the necessary actions are taken with the concerned carrier and that this does not happen again. We hope that your trust in Wesco will remain intact and that you will return to see us soon on wesco.fr. Have a good day.
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Victor Antonio N.
Rating: 4 out of 5
following a purchase from 23/02/2024
You are doing an excellent job, well done!
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Au Café Des Bébés -.
Rating: 1 out of 5
following a purchase from 11/01/2024
I have written to customer service three times, never received any response. The slide was delivered super late and no compensation or gesture from you. I find the service deplorable. I am really disappointed.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.
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Emilie R.
Rating: 4 out of 5
following a purchase from 21/02/2024
A packaging where the product is not visible would have been better, otherwise impeccable and very fast service
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Viviane L.
Rating: 4 out of 5
following a purchase from 01/02/2024
Good
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Hassnaa D.
Rating: 1 out of 5
following a purchase from 19/01/2024
1 month wait for delivery to receive a defective product. Then over 10 days to address a customer service issue! Way too long
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.
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Emmanuelle H.
Rating: 4 out of 5
following a purchase from 16/02/2024
Navigation is not always easy. When looking for a mattress, I had too many choices among items that were not mattresses. Shipping costs are rarely offered contrary to what is indicated (with membership in the wesco club)
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Response from Wesco
Hello and thank you for taking the time to leave a review. By joining the WESCO Club, you benefit from free delivery to a pickup point (from €25 of purchases) provided that you order products eligible for this delivery method. Bulky products like mattresses are therefore excluded. We invite you to consult our detailed T&Cs on the WESCO Club by clicking on the following link: https://www.wesco.fr/le-club-wesco-conditions-generales.html. We hope to see you again soon on wesco.fr and until then, we wish you a very good day.
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Peggy H.
Rating: 4 out of 5
following a purchase from 15/02/2024
The product was found without any problem and corresponds to our request.
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Laetitia J.
Rating: 4 out of 5
following a purchase from 08/02/2024
Wesco is a very good site for purchasing products related to early childhood. I am a childminder and I greatly appreciate your products. The only thing that might be a hindrance for us early childhood professionals is your prices. It might be good to consider making an offer for us and especially to see about creating a loyalty card.
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Response from Wesco
Hello and thank you for your loyalty and trust in the Wesco brand. It is always a pleasure for us to read our customers' satisfaction, and it only strengthens the commitments made in our CSR policy. To answer your question, we offer a Wesco Club that you can discover here: https://www.wesco.fr/clubs-avantages-wesco.html. On the agenda: exclusive benefits (free shipping, private sales...) that you can benefit from throughout the year! Remember to join this program during your next order. We look forward to seeing you again soon on wesco.fr, and we wish you a great day!
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Ludivine L.
Rating: 2 out of 5
following a purchase from 27/11/2023
Order placed on 27.11.23 and received on 19.02.24. Almost 3 months to receive a duvet/fitted sheet, that's long! No tracking without follow-up. Really disappointed
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Aline H.
Rating: 1 out of 5
following a purchase from 14/02/2024
Does not work.
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. E.
Rating: 4 out of 5
following a purchase from 12/02/2024
.....
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Sarl P.
Rating: 4 out of 5
following a purchase from 05/01/2024
Sometimes difficult to realize the dimensions or thicknesses. If there is ever a mistake, the return is easy.
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Camille B.
Rating: 1 out of 5
following a purchase from 26/01/2024
Product poorly packaged (just plastic) pierced by a nail. Customer service has not responded for a week.
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Response from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize for the problem encountered and we offer our sincerest apologies. Our customer service is proceeding today with a new shipment of the product as a replacement. We thank you in advance for your patience and understanding while waiting to receive the product again. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
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Marie E.
Rating: 4 out of 5
following a purchase from 27/01/2024
Order received today, but the little comment left to wesco during the order was not communicated to the delivery person! Fortunately, the very kind delivery person came back another day! Order well packaged, thank you wesco, see you soon.
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Marie E.
Rating: 4 out of 5
following a purchase from 27/01/2024
Order received today, but not within the requested time slots! Fortunately, a great delivery person was willing to come back to my place!! Order well packaged, everything is ok! Thank you WESCO, see you soon Mrs. Estremo.
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Micro-Crèche L Arbre À Papillons -.
Rating: 2 out of 5
following a purchase from 19/01/2024
Accessible and simple site. Delivery not great especially in terms of packaging. Customer service not responsive following order issues.
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Response from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize as our quality commitments have not been met. Our sales service is doing what is necessary to resend the concerned products to you. We thank you for your positive feedback on the accessibility and ease of use of our site. We hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a good day.
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Christiane K.
Rating: 4 out of 5
following a purchase from 31/01/2024
Quick response from Customer Service, delivery deadlines respected.
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Rosie L.
Rating: 4 out of 5
following a purchase from 01/12/2023
Site well informed of the delivery delay with the possibility to cancel the order, delivery ok.
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Dahlia G.
Rating: 4 out of 5
following a purchase from 12/01/2024
Very good site for equipment despite some products being a bit expensive.
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Nathalie B.
Rating: 4 out of 5
following a purchase from 28/01/2024
Good products and a variety of choices.
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Agnès A.
Rating: 4 out of 5
following a purchase from 16/01/2024
The site is pleasant, easy to use. The delivery is impeccable, products well packaged in a sturdy box, fast delivery after the order.
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Nathalie Sandra D.
Rating: 4 out of 5
following a purchase from 18/01/2024
It's not very easy to search for what you want, you struggle a bit but with patience you eventually find it, proof we ordered.
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Maurice L.
Rating: 2 out of 5
following a purchase from 08/01/2024
The products received are in accordance with the order but the transparent plastic packaging was open. No cardboard box to protect the transport. A simple plastic bag does not seem sufficient given the price of the products sold.
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Amelie C.
Rating: 1 out of 5
following a purchase from 17/01/2024
Tricycle arrived with a warped front wheel and a broken plastic part, return request made to customer service 5 days ago and unsuccessful phone call. Our request has still not been processed and we have no information... Given the price of the tricycle, it's shameful!! Better to buy another model elsewhere, run away.
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Elizabeth B.
Rating: 4 out of 5
following a purchase from 04/12/2023
The chair is perfect. However, the delivery time was quite long.
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Julie M.
Rating: 4 out of 5
following a purchase from 22/01/2024
Delivery was ahead of schedule even though I had chosen a time slot for organizational reasons, but no problem in the end. The only issue was some small cuts on a plastic part of a cot that do not hinder its use but are not great considering the price.
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Nathalie L.
Rating: 4 out of 5
following a purchase from 20/01/2024
The sofa is very good, however the quality of the fitted sheet is
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Jean-Yves S.
Rating: 4 out of 5
following a purchase from 12/01/2024
Good navigation on the site. Shipment as expected. Customer service is attentive and efficient. Perfect. The only small less positive criticism: unnecessary overpacking.
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Micro Creche Bilulle M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Being able to compare products.
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Magalie S.
Rating: 4 out of 5
following a purchase from 14/01/2024
Perfect. It's what I wanted for my class to complement the materials I already had.
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Billes D'éduc -.
Rating: 4 out of 5
following a purchase from 04/01/2024
Nothing to report, except for the delivery time being a bit longer than expected.
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Morgane D.
Rating: 4 out of 5
following a purchase from 13/12/2023
Easy to use.
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Irene O.
Rating: 4 out of 5
following a purchase from 20/11/2023
This is my first order. Not disappointed but a bit long for delivery.
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Samantha C.
Rating: 4 out of 5
following a purchase from 21/12/2023
Impeccable
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Stephanie F.
Rating: 4 out of 5
following a purchase from 05/12/2023
Products of fairly good quality and at least compliant. A bit expensive and not many sales.
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Periscolaire Crusnes -.
Rating: 4 out of 5
following a purchase from 15/12/2023
Good but what to do when there is breakage (plates)
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Sylvie L.
Rating: 4 out of 5
following a purchase from 11/11/2023
Delayed delivery, too bad it was for Christmas.
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Caroline B.
Rating: 4 out of 5
following a purchase from 22/12/2023
Navigation on the site is simple and effective; there was a small issue with the order, confusion between the quote and the final order, probably due to a long gap between the two! Perfect delivery, thank you.
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Christel L.
Rating: 4 out of 5
following a purchase from 16/12/2023
Disappointed with the delivery; it was supposed to be delivered to my home, and I was delivered to a pickup point.
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