Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.
Translated reviews
Response from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.
C
Charlène C.
Rating: 4 out of 5
following a purchase from 12/12/2023
correct
Translated reviews
P
Pascale M.
Rating: 4 out of 5
following a purchase from 11/12/2023
Product as described and delivered on time
Translated reviews
S
Stéphanie G.
Rating: 2 out of 5
following a purchase from 10/12/2023
Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.
S
Stephanie L.
Rating: 1 out of 5
following a purchase from 16/12/2023
Very disappointed with the delivery. I paid more for express delivery. The deadlines were not only not respected, but the delivery took 3 days for a wooden kitchen. Finally, the card was debited while the delivery was not made.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review following your purchase. After our investigation, indeed the contractual conditions of express delivery were not respected and we sincerely apologize for this incident. Our customer service is currently taking the necessary steps to refund you the shipping costs corresponding to the express delivery. We hope that the wooden kitchen will still bring you satisfaction and that it will provide long hours of play for the children. We would be happy to have a second chance to make a better impression and to see you again in 2024 on our wesco.fr site. Have a nice day.
P
Popy B.
Rating: 1 out of 5
following a purchase from 12/12/2023
I received the broken chest, I request a refund, you send me 2 documents, one telling me that I need to return the damaged goods at my expense, so 13.90 euros. With a label to stick on the package to send it back to you, which I did on Wednesday 20/12/2023 in the evening, and the next day I receive a message saying that it is not necessary given the photos I sent you, and that you will send me a chest. So in all this, it costs me, I want to send you all the proof of your letter and my shipment to Chronopost, as by chance, [email protected] tells me that my message is refused. Thank you Wesco, very disappointed.
Translated reviews
S
Sébastien C.
Rating: 4 out of 5
following a purchase from 02/12/2023
Quality of products is top but the delivery packaging is not great
Translated reviews
E
Emile Lafortune Chez Jack R.
Rating: 4 out of 5
following a purchase from 04/12/2023
Impossible to get information about packaging before ordering. It was important for us, it forced us to reduce the order of several items that we are looking for elsewhere🤷♂️
Translated reviews
M
Multi Accueil -.
Rating: 4 out of 5
following a purchase from 28/11/2023
good
Translated reviews
A
Anne-Gaëlle L.
Rating: 4 out of 5
following a purchase from 03/12/2023
Fast delivery and product as I wanted.
Translated reviews
R
Roselyne R.
Rating: 4 out of 5
following a purchase from 04/12/2023
nothing to complain about; we find many unusual and interesting things on your site the delivery went well; for once we dealt with a very nice delivery person.
Translated reviews
D
Dominique P.
Rating: 4 out of 5
following a purchase from 01/12/2023
Delivery time respected, nice box, top articles!
Translated reviews
S
Sandra B.
Rating: 4 out of 5
following a purchase from 23/11/2023
Delivery quite fast.
Translated reviews
L
Laurence L.
Rating: 4 out of 5
following a purchase from 27/11/2023
Delivery time in accordance with the expected time. Package received in perfect condition (a lot of care regarding the packaging).
Translated reviews
N
Nicole L.
Rating: 4 out of 5
following a purchase from 22/11/2023
Packaging a bit too large, but no problem.
Translated reviews
C
Cécile B.
Rating: 4 out of 5
following a purchase from 20/11/2023
Order and delivery very good. The site is good but I sometimes have trouble finding specific items (very selective keywords). I had to go through a search engine to click on the Wesco site for the item I was looking for.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. To improve our site, we would like to know which item you had difficulty with? Thank you for your constructive feedback on this matter. See you soon on wesco.fr.
L
Les Petits Galopins M.
Rating: 2 out of 5
following a purchase from 22/11/2023
Usually I am satisfied but there were 3 liters of gouache missing from the order we placed that were not in the package. The after-sales service has still not responded to me.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to alert us through this channel. Our customer service has received your request and will process it today. The missing products will be resent. We sincerely apologize for this oversight and hope that it will not affect the trust you have in Wesco. Have a nice day.
G
Gisele L.
Rating: 4 out of 5
following a purchase from 20/11/2023
I ordered because I knew the company from orders made in nurseries. Now that I am at home, I continue to order, even if sometimes the price limits me.
Translated reviews
H
Halte Garderie Gribouille -.
Rating: 4 out of 5
following a purchase from 21/11/2023
Easy navigation.
Translated reviews
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 22/11/2023
Practical, I really like the possibility of creating a quote.
Translated reviews
N
Nelly P.
Rating: 4 out of 5
following a purchase from 24/11/2023
The products are perfect. I just regret that with an order of over 150€, we still have to pay shipping costs. You could offer them for a certain order amount.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. On our site, shipping costs are free from 250€. You can find all the information related to delivery in our General Terms and Conditions of Sale. See you soon on our site, have a nice day.
T
Thomas B.
Rating: 4 out of 5
following a purchase from 22/11/2023
Dense but complete site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2023
Very good
Translated reviews
L
Liliane G.
Rating: 4 out of 5
following a purchase from 21/11/2023
Pleasant and easy-to-use site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2023
Clear and pleasant website; received the requested material on time.
Translated reviews
B
Bouchra E.
Rating: 4 out of 5
following a purchase from 19/11/2023
Very clear, and well presented.
Translated reviews
L
Laetitia N.
Rating: 1 out of 5
following a purchase from 15/11/2023
Received package opened
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered. From reading your comment, it is difficult for us to know if it was an oversight at the time of order preparation or if it was a problem related to the transport of your order (damaged package and lost parts). However, in order to provide you with a solution, could you please write to us at [email protected] specifying the missing parts (screws or others)? Our customer service team will do what is necessary to send them to you as soon as possible. We sincerely regret the inconvenience caused and we hope to see you again soon on wesco.fr. Have a good day.
P
Patrick D.
Rating: 4 out of 5
following a purchase from 06/11/2023
Nothing to report. Except for the choice of the shipping date - The package was shipped before the requested date. It would have been preferable not to offer this option, hence my rating of 4 out of 5. The rest is very good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2023
hello, quick, efficient order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2023
nothing to report
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2023
Very well, it's a shame there weren't a bit more
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2023
Well-designed site allowing for almost real-time quotes, possibility to search by catalog reference.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2023
Thank you for stopping to note everything, otherwise very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2023
Hello, I am very satisfied with my items, they meet my expectations. However, I was asked to choose a delivery date and it was not respected! I was absent and luckily my neighbors are lovely, as my packages were bulky. Additionally, the bag for my mats and my structure was torn. Best regards, Isabelle
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2023
Easy ordering on the site, correct responsiveness, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
Interesting site, however I find the descriptions of some products quite basic. This is the case for board games where the game mechanics are not always clear. Small videos would be interesting.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2023
Quality products and very fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2023
Packaging box damaged and open. Defective item.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to write to us to share your feedback. We apologize for the inconvenience caused. Sometimes our orders suffer from the unpredictability of transport and the delivery service does not meet our quality commitment. Our customer service is proceeding with a new shipment of your order. We thank you in advance for your patience and hope that the products will meet your expectations. We look forward to seeing you again soon on wesco.fr, and we wish you a very good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2023
Very good products. Too bad that the assembly service cannot be reserved when ordering online (cf Ikea, Conforama) even if they are external providers.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2023
good
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 