Customer reviews of Wesco

Hello and thank you for alerting us this way. Our customer service is taking the necessary steps with the carrier, your report is being processed. We sincerely apologize for the inconvenience caused and thank you in advance for your patience while your case is being processed. We hope you will give us a second chance by coming back to see us soon on wesco.fr. Have a good day.

Hello and thank you for bringing the encountered problems to our attention. We sincerely apologize as our quality commitment was not met for this order. Our customer service has taken your complaint into account and is currently replacing the defective parts. We are sorry for the inconvenience caused and thank you in advance for your patience. We hope that the children will soon be able to enjoy this role-playing game and we wish them many hours of play. We look forward to seeing you again soon on wesco.fr. Have a nice day.

Hello and thank you for sharing your shopping experience on our site. We are sincerely sorry to read about your dissatisfaction and we apologize. As a member of the Wesco & Me Advantage Club, you enjoy exclusive benefits all year round. After checking on our side, you do indeed have a gift voucher (sent to your email address and visible in your customer account) to use at the time of placing an order on our site. If some products from your order do not meet your satisfaction or are defective, our customer service is of course at your disposal at the following address: [email protected]. Have a nice day.

Hello and thank you for taking the time to share your experience with us. First of all, we apologize for the inconvenience caused and our longer response time during this summer period. We are particularly attentive to the quality and safety of our products so that they can be used without delay by children. Moreover, all our products meet the most stringent standards and are subject to regular checks by independent laboratories and by our own laboratory. In this case, the product you ordered is guaranteed to be phthalate-free and complies with the NFS 54 045 standard. Our customer service has taken your complaint into account and contacted you today. Your satisfaction is our priority; we want to provide you with a solution and understand the origin of the problem with this emblematic WESCO product that has satisfied many customers for several years. We thank you in advance for your availability and hope you will give us a second chance by returning to our site later. Have a nice day.

Hello, thank you for taking the time to leave a review and for your positive feedback regarding our products and their packaging. Regarding its size, several criteria come into play when choosing the shipping packaging, such as the number of products, their format, and their level of fragility. For your order, the fragility of the creative leisure items did not allow us to consider another option. With a view to continuous improvement, our logistics team is questioning daily to find new packaging solutions that combine low carbon impact and resistance to protect our products during transport. We hope that upon use, our products will continue to fully satisfy you and that we will have the pleasure of seeing you again soon at www.wesco.fr. Have a nice day

Hello and thank you for taking the time to write to us. Indeed, we encourage our customers to order directly on www.wesco.fr where we do everything to provide a simple and smooth shopping experience. After checking on our side, you were delivered within the announced timeframe at the time of order validation. We cannot compete with the pace of e-commerce giants, but we do our best to maintain quality service and timely order shipments, especially during this summer holiday period. By choosing Wesco, you support a French SME, and we thank you for that. We hope the products meet your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.

Hello, thank you for taking the time to share your experience and express your dissatisfaction. We sincerely apologize as our quality commitment has not been met for this product. Our customer service is aware of your case and is doing everything possible to provide you with a solution as soon as possible. The processing time for your request may seem too long, but several departments (quality, logistics, customer service) are coordinating to provide you with the appropriate solution. We are aware that your purchasing experience has been a series of negative events; please know that this does not reflect our customer satisfaction policy at all. We hope you will give us a second chance to make a better impression by returning to visit us later at www.wesco.fr. Have a nice day.