Customer reviews of Wesco

Hello and thank you for taking the time to alert us in this way. We sincerely apologize for the issues encountered. Our commitment to satisfy our customers has not been met for your order and we regret this situation. Could you please contact our customer service again at [email protected]? They are already informed of your situation and will do what is necessary as soon as possible. During this summer period, our response times may be affected, but we are committed, as we are throughout the year, to handle each complaint with care. We hope you will give us a second chance to make a better impression by returning to see us later on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback. First of all, we sincerely apologize and fully understand your dissatisfaction. We regret the difficulties encountered in assembling the product as this goes against our commitments to quality and safety. Our customer service and design teams will get in touch with you by the end of the week to provide you with all the visual details for assembly and to ensure the compliance of the product you received. We remain at your disposal and hope you will trust us again by visiting us at www.wesco.fr. Have a nice day.

Hello, thank you for taking the time to give us feedback. To help us improve, could you detail the points that you found disappointing in your navigation? We look forward to seeing you again on our site.

Hello and thank you for taking the time to leave a review. We are sincerely sorry that your order arrived damaged, and we fully understand your dissatisfaction. Our customer service has received your return request and will contact you shortly to provide a satisfactory solution. Our staff was on leave during the Ascension Bridge, which explains a slightly longer processing time than usual. We thank you in advance for your patience regarding our customer service team and hope you will give us a second chance by returning to see us soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to alert us in this way. We are sincerely sorry that your order arrived unusable and we apologize for that. We invite you to file a complaint with our customer service at [email protected] (including a photo of the defective item). Our team will provide you with a solution as soon as possible. We hope that you will remain loyal to our brand despite everything and that we will have the pleasure of seeing you again soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. The choice of shipping packaging depends on several criteria: number of products and their dimensions, level of fragility... Moreover, we systematically adjust the height of the package according to the contents to avoid any unnecessary air transport. Before being sealed, packages are automatically calibrated by a machine that cuts to the right height. In the case of your order, given the fragility of the creative leisure items, the size of certain papers, and the number of references ordered, we could not opt for a mailbox package. In accordance with our CSR policy, our logistics team is engaged in a process of continuous improvement and regularly reflects on proposing more environmentally friendly packaging solutions. We are therefore looking for the right balance between a solution with the lowest possible carbon impact and one that is sufficiently resistant to protect our products from potential hazards during transport. We sincerely thank you for your loyalty and hope to have the pleasure of seeing you again very soon on www.wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. On our product sheet, in the technical specifications, we specify that this product is available in multicolor. Therefore, we have several colors in stock that are delivered randomly. This mention does not seem explicit enough and we completely understand your disappointment. To prevent this from happening again to future buyers, we will update the product sheet by adding photos in another color. We sincerely apologize and invite you to contact our customer service at [email protected] if you do not wish to keep the product. Finally, by choosing WESCO, you support a French SME with a real Social and Environmental Responsibility policy, particularly committed to children. That is why we cannot compete with some e-commerce giants that offer particularly low prices. We hope you will give us a second chance to make a better impression by visiting us again later on wesco.fr. Have a nice day.

Hello and thank you for this feedback. We attach great importance to the quality of our services. Unfortunately, our carrier did not have the correct phone number to contact you. A new appointment has been rescheduled for tomorrow. We apologize and hope that you will still come back to see us at www.wesco.fr. Have a nice day.