Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 07/05/2023 à 20h01 following a purchase from 21/04/2023

Easy to access site

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Acheteur Vérifié

Published on 06/05/2023 à 21h58 following a purchase from 26/04/2023

What is missing on the site: The size of the balls (+ or - 8 cm) and the fact that the parachute is not 'pierced'. Delivery is faster than expected: I might have chosen another pickup location.

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Acheteur Vérifié

Published on 02/05/2023 à 16h38 following a purchase from 17/04/2023

Searching is not always easy depending on how you open the site.

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Acheteur Vérifié

Published on 02/05/2023 à 15h24 following a purchase from 14/04/2023

Delivery was made within completely satisfactory deadlines. The delivery person, although friendly, did not seem cautious. He dragged the sofa to bring it to the door of the structure. A pallet would have been nice.

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Acheteur Vérifié

Published on 01/05/2023 à 21h07 following a purchase from 21/04/2023

Satisfied with the delivery which went faster than expected.

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Acheteur Vérifié

Published on 30/04/2023 à 16h05 following a purchase from 23/04/2023

Good product. A bit expensive though.

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Acheteur Vérifié

Published on 26/04/2023 à 13h17 following a purchase from 18/04/2023

Very good regarding the site, the delivery except for a small downside for the cot which has a strong plastic smell. I hope that over time the smell will go away.

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Acheteur Vérifié

Published on 18/03/2023 à 12h15 following a purchase from 06/03/2023

I couldn't reach customer service.

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Acheteur Vérifié

Published on 04/03/2023 à 16h42 following a purchase from 26/02/2023

Good product! Good price! Fast delivery! But too bad the invoice was sent late

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Acheteur Vérifié

Published on 28/02/2023 à 13h55 following a purchase from 30/01/2023

satisfied, fast delivery!

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Acheteur Vérifié

Published on 28/02/2023 à 12h57 following a purchase from 05/01/2023

Very good product, too bad the color 'gray' corresponds more to a taupe color

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Acheteur Vérifié

Published on 28/02/2023 à 12h06 following a purchase from 20/02/2023

Good

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Acheteur Vérifié

Published on 27/02/2023 à 17h03 following a purchase from 22/12/2022

The box arrived damaged and open. Fortunately, no parts were missing.

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Acheteur Vérifié

Published on 24/02/2023 à 08h45 following a purchase from 10/02/2023

Delivery on time.

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Acheteur Vérifié

Published on 23/02/2023 à 15h53 following a purchase from 02/02/2023

Too bad we can't place an order by phone.

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Acheteur Vérifié

Published on 23/02/2023 à 11h13 following a purchase from 03/02/2023

Nothing to complain about, responsive and professional customer service. Navigation on the site via phone is a bit complicated if searching for an item using the search bar, it's better to use the menu.

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Acheteur Vérifié

Published on 23/02/2023 à 09h48 following a purchase from 16/02/2023

Haven't tried yet, but the quality seems to be there.

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Acheteur Vérifié

Published on 22/02/2023 à 18h35 following a purchase from 08/02/2023

4 days waiting for a GLS carrier to finally have my package delivered to my mailbox.... I am a childminder and for my 4 little ones (and their parents) it is difficult to understand that we are stuck inside because a carrier does not do their job. If I recommend Wesco, it will be on the condition that the package is sent to a relay point. Now I hope these balls will last longer than the glitter balls we bought 4 years ago for our association.

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Response from Wesco Published on 28/02/2023

Hello and thank you for taking the time to leave a review. When creating your profile on our site, you registered as a childcare structure. However, for this type of client, we only offer delivery by carrier. According to the information we have, your order was indeed delivered on the desired date. If for a future order you prefer to opt for delivery to a parcel relay, simply send us an email at [email protected] and we will modify your profile type. We hope to see you again soon on our site and wish you many hours of play with the balls. Have a nice day.

Acheteur Vérifié

Published on 21/02/2023 à 14h38 following a purchase from 30/01/2023

Good customer service! My items that were too small were taken back without difficulty.

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Acheteur Vérifié

Published on 21/02/2023 à 09h31 following a purchase from 03/02/2023

Compliant.

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Acheteur Vérifié

Published on 20/02/2023 à 17h25 following a purchase from 30/01/2023

The store sells quality products, at least for the item I ordered. However, the delivery service is not. Nevertheless, I think I will probably place other orders on the site.

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Acheteur Vérifié

Published on 20/02/2023 à 07h49 following a purchase from 07/02/2023

Clear and well-stocked site.

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Acheteur Vérifié

Published on 18/02/2023 à 19h16 following a purchase from 01/02/2023

For my job, I was looking for barriers to delimit different spaces. Among various sites, Wesco's caught my attention. The only negative point is that when ordering, I noted the receipt for February 20. This instruction was not respected.

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Acheteur Vérifié

Published on 18/02/2023 à 13h47 following a purchase from 30/11/2022

Regarding the site, nothing to say except that if a product is not available, it should be indicated. As for the item, nothing to say except that my order dates back to November 22 and I only received the missing item the day before yesterday (February 23) without any apology, gift, or additional item for the wait or inconvenience caused, despite having followed up with them. Moreover, Wesco sent me emails indicating delivery times or receipt dates that were not respected. A shame!!! I will not recommend and I do not recommend it. Not even a commercial gesture. Nothing.

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Acheteur Vérifié

Published on 18/02/2023 à 13h17 following a purchase from 08/02/2023

The site is clear, but we cannot see user reviews on the purchased items, which is quite useful!

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Acheteur Vérifié

Published on 16/02/2023 à 13h58 following a purchase from 07/02/2023

good

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Acheteur Vérifié

Published on 13/02/2023 à 13h47 following a purchase from 31/01/2023

A bit tricky to find what you are looking for

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Acheteur Vérifié

Published on 12/02/2023 à 09h07 following a purchase from 28/01/2023

Meets my expectations

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Acheteur Vérifié

Published on 11/02/2023 à 18h10 following a purchase from 07/01/2023

The order I placed is not the one I received. After more than 3 weeks of discussions, I am offered a credit note that does not work as payment on the site. I have to write a check or make a transfer that does not work below 100 euros of order. Very very complicated for an online order. I am disappointed.

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Acheteur Vérifié

Published on 09/02/2023 à 14h32 following a purchase from 20/01/2023

Order not received although it is noted as delivered to my mailbox.

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Acheteur Vérifié

Published on 08/02/2023 à 10h28 following a purchase from 31/01/2023

The site is very good, products are easy to find.

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Acheteur Vérifié

Published on 08/02/2023 à 09h07 following a purchase from 26/01/2023

Box delivered very damaged, to report to the carrier.

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Response from Wesco Published on 09/02/2023

Hello and thank you for bringing this information to our attention. We are sorry that your order was mishandled during delivery while our teams pay great attention during preparation. We will immediately notify the concerned carrier so that this does not happen again in the future. This situation remains independent of our will and we hope that you will still come back to see us on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 06/02/2023 à 17h20 following a purchase from 30/01/2023

The only downside is the delivery for which we have no information about the delivery date

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Acheteur Vérifié

Published on 05/02/2023 à 16h28 following a purchase from 29/01/2023

Very well done

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Acheteur Vérifié

Published on 01/02/2023 à 16h41 following a purchase from 26/01/2023

Fast, serious

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Acheteur Vérifié

Published on 01/02/2023 à 15h08 following a purchase from 25/01/2023

The delivery is on time, however, even though the packaging is very solid, the glasses cases could have been better secured.

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Acheteur Vérifié

Published on 30/01/2023 à 14h34 following a purchase from 23/01/2023

Delivery as expected

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Acheteur Vérifié

Published on 29/01/2023 à 18h40 following a purchase from 18/01/2023

Good

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Acheteur Vérifié

Published on 29/01/2023 à 07h11 following a purchase from 20/01/2023

Not always clear to find your order

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Acheteur Vérifié

Published on 28/01/2023 à 17h06 following a purchase from 18/01/2023

Fast delivery.

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