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M
Rating: 4 out of 5
The items match the description, the sales service is responsive. The items are carefully packaged, everything is functional.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersS
Rating: 4 out of 5
very effective article. however, the announced minimum height is insufficient.
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F
Rating: 4 out of 5
Very nice toy. My little girl loves it! But the price is a barrier to buying more.
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Response from Wesco
Hello,
A big thank you for your feedback! We are delighted to learn that this lovely toy is so appreciated by your granddaughter.
We completely understand that the price can be a barrier. As a French SME, we take pride in designing durable, safe, and high-quality products, which requires significant investments in material selection and adherence to strict standards. This level of demand and our human-sized structure explain our prices, always designed to offer you the best for children.
Have a nice day
A big thank you for your feedback! We are delighted to learn that this lovely toy is so appreciated by your granddaughter.
We completely understand that the price can be a barrier. As a French SME, we take pride in designing durable, safe, and high-quality products, which requires significant investments in material selection and adherence to strict standards. This level of demand and our human-sized structure explain our prices, always designed to offer you the best for children.
Have a nice day
C
Rating: 2 out of 5
paint that leaked in the box
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Response from Wesco
Hello,
We are sincerely sorry to learn that your painting has suffered from the transport issues and that your package arrived in this condition.
A complete response will be provided to you tomorrow by our after-sales service so that a new product can be sent to you in perfect condition as soon as possible.
Have a nice day
We are sincerely sorry to learn that your painting has suffered from the transport issues and that your package arrived in this condition.
A complete response will be provided to you tomorrow by our after-sales service so that a new product can be sent to you in perfect condition as soon as possible.
Have a nice day
J
Rating: 4 out of 5
Happy with the ordered items but delivery service is deplorable
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N
Rating: 4 out of 5
Good material, interesting colors. Rating 4, as there is always room for improvement.
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M
Rating: 1 out of 5
2 plates are broken. It's the same every time
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Response from Wesco
Hello,
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been satisfactory.
In order for us to provide you with a quick and appropriate solution, we invite you to make a request by email to our after-sales service at the address [email protected], attaching photos of the plates.
Have a nice day
Thank you for your feedback. We are sincerely sorry to hear that your experience with Wesco has not been satisfactory.
In order for us to provide you with a quick and appropriate solution, we invite you to make a request by email to our after-sales service at the address [email protected], attaching photos of the plates.
Have a nice day
M
Rating: 4 out of 5
-
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M
Rating: 4 out of 5
ras
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L
Rating: 4 out of 5
Fast shipping items not always well protected
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C
Rating: 4 out of 5
delivery in accordance with the order
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V
Rating: 1 out of 5
Extremely disappointed The delivery person never showed up at my home. I had to pick up my package at the post office. The latter was open and a good part of the spikes had fallen and were lost. I will not order any more packages if you keep Chronoposte as the delivery service.
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Response from Wesco
Hello,
We are sincerely sorry for this particularly disappointing experience. What you describe does not correspond at all to the quality of service we wish to offer you, both in terms of delivery and the condition of your package.
Please know that we take your feedback very seriously and that we will immediately report this incident to Chronopost. In order to address the missing items and to apologize for this inconvenience, a commercial gesture will be made.
We invite you to contact our customer service by email at [email protected] so that we can finalize this and provide you with a quick solution.
Have a nice day
We are sincerely sorry for this particularly disappointing experience. What you describe does not correspond at all to the quality of service we wish to offer you, both in terms of delivery and the condition of your package.
Please know that we take your feedback very seriously and that we will immediately report this incident to Chronopost. In order to address the missing items and to apologize for this inconvenience, a commercial gesture will be made.
We invite you to contact our customer service by email at [email protected] so that we can finalize this and provide you with a quick solution.
Have a nice day
J
Rating: 2 out of 5
Ordered light balls... received well but they do not work... I am still waiting for what I should do...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the malfunction encountered with the light balls and we extend our apologies. Our customer service sent you a message this morning to inform you of the procedure to follow for your complaint. We thank you in advance for your feedback and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
S
Rating: 4 out of 5
Quality product. Delivery within the scheduled time.
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C
Rating: 4 out of 5
Happy with the purchases made
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C
Rating: 4 out of 5
I am satisfied with the products ordered from Wesco. I only give 4 stars because, having been a customer for years, I was unable to validate the order at the time of payment. I had to create a new Wesco account with a different email address... Otherwise, I am completely satisfied.
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J
Rating: 4 out of 5
ras
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-
Rating: 4 out of 5
an order... two deliveries (tracking not very clear regarding the delivery in 2 times ??)
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C
Rating: 4 out of 5
Good product and fast delivery.
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J
Rating: 4 out of 5
very good !
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V
Rating: 1 out of 5
I received my damaged package and I am still waiting for a response to change it
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Response from Wesco
Hello and thank you for taking the time to share the situation with us. We are sorry for the problem encountered during delivery and we would like to extend our sincerest apologies. Our customer service is proceeding with a new shipment of the product. We thank you in advance for your patience. We look forward to seeing you again soon on our site. Have a nice day.
P
Rating: 4 out of 5
Very good
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É
Rating: 4 out of 5
Reception of the ordered equipment (outdoor games), it seems to be of good quality. However, the prices are still quite high. One must hope that the equipment lasts over time.
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J
Rating: 1 out of 5
A defective item. I am waiting for an exchange quickly
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the quality issue encountered. In order to provide you with a solution as soon as possible, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the defective product)? We thank you in advance for these details and hope to have the pleasure of seeing you again soon on our site. Have a nice day
L
Rating: 4 out of 5
Fast and compliant shipping
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S
Rating: 4 out of 5
Good product. Delivered 1 day after the scheduled date
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C
Rating: 4 out of 5
good purchase I regret that there is no battery provided
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S
Rating: 4 out of 5
It's a shame that the prices are so high... even if they are excellent quality products. It's unaffordable for a childminder...
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Response from Wesco
Hello and thank you for taking the time to share your feelings about our prices. They reflect our commitments to quality and safety. Our expertise, recognized by early childhood and education professionals for over 50 years, allows us to offer reliable and safe products: all comply with current European standards and are subject to regular controls. We also prioritize, as much as possible, proximity with our partners (in 2025, 89% of them were European). Furthermore, by choosing Wesco, you support a French company and the employment of our collaborators in the territory. These commitments do not allow us to align with some very aggressive market prices, but they guarantee durable and responsible products. We hope that these elements will help you better understand our positioning and we remain at your disposal. Have a nice day.
S
Rating: 4 out of 5
Very good product, delivered quickly
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F
Rating: 4 out of 5
Quality products
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A
Rating: 2 out of 5
Disappointed with how this order went. I think you prioritize communities over private customers. If I hadn't insisted, I would still be waiting for my order while you barely processed it after placing the order.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We sincerely apologize for the delivery delay encountered and offer our sincerest apologies. To make amends for this inconvenience, the shipping costs have been refunded by our customer service. We want to assure you that all our customers, both individuals and professionals, are treated with the same attention. We hope to have the opportunity to regain your trust during your next order. Have a nice day.
N
Rating: 2 out of 5
Our order has arrived, but half of it is broken!
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Response from Wesco
Hello and thank you for alerting us through this means about the state of your order upon delivery. To date, our customer service has not received any complaint from you, so I invite you to write to [email protected] mentioning your order number and attaching photos of the damaged items. Thank you for your cooperation, have a nice day.
E
Rating: 4 out of 5
small discrepancy between quote and invoice. Too bad we can't pay by bank transfer
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S
Rating: 4 out of 5
good good
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S
Rating: 4 out of 5
Very well
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M
Rating: 4 out of 5
Hello, nothing to say about the quality of the products but the delivery person from Hepner dropped the first small package at the media library and refused to come to the daycare even though we are neighboring structures. The second delivery was indeed made to the daycare but one package fell on the way... Today, the cart's box was well damaged but by the cart, the delivery person was very courteous!
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L
Rating: 1 out of 5
I did not receive one of the items, I ended up canceling this item and I have not yet been refunded
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the inconveniences encountered and we sincerely apologize. After verification, we confirm that the refund has indeed been processed; it should appear in your account in the coming days. We hope that the rest of your order brings you complete satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
I
Rating: 4 out of 5
Product conforms
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S
Rating: 4 out of 5
Satisfied!
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M
Rating: 4 out of 5
Good quality products, diverse choices, fast ordering and delivery
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