Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello, thank you for your feedback. We apologize for the bad experience you had. Customer feedback allows us to reflect and improve, as the quality of our services and customer satisfaction are our priorities. Please feel free to detail how the delivery service disappointed you, so that we can address it and provide our customers with an optimal delivery experience. We hope to see you again on our site and wish you a good day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2022
Received later than expected but very happy with my purchase
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2022
Quality material, order arrived quite quickly. However, I would have liked to have order tracking by email like other sites do. Other than that, everything is perfect
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Error on the order and arrival of mismatched products.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to give us feedback. We understand your disappointment in receiving the wrong package out of the three you were expecting. We sincerely apologize for the inconvenience caused. We thank you for contacting us, allowing us to offer you a solution to correct this problem. As agreed with our customer service, we will send you the correct product along with a prepaid label so you can return the wrong package at our expense. We hope this solution works for you and that you will give WESCO another chance. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2022
I am satisfied with the products from the site.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2022
Nothing was normal about this order even if everything ended very well! I did not receive a confirmation email for my order. I was not informed of the delivery either by Wesco or by the carrier, fortunately we were present. Curious, right? Marie-Odile Blanvillain
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Website is fine.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
Very good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
It's a shame that shipping is only free with a high amount.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
Great site, delivery received correctly. The only downside is the delivery time. I still received the package 1 day before the expected date but the initial delay was long.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
the delivery is fast, only a small message from the delivery person would perhaps avoid a trip for nothing
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
No navigation problems on the site. Delivery done quickly, short deadlines
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
delivered on time
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Working in a nursery, I am satisfied with the product that I already knew. However, I was disappointed with the delivery because the delivery person left my 9kg package for me to carry up to my home while I am 8 months pregnant.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
Waiting for a response to my complaint (damaged item received and poorly protected for transport). After-sales service overwhelmed...
Translated reviews
Response from Wesco
Hello, thank you for taking the time to alert us through this channel. We understand that this experience did not meet your expectations, and it does not reflect Wesco's quality commitments. We are currently in contact with the carrier to understand the origin of the defects found on the product and to avoid the problem from happening again in the future. Our customer service has received your complaint and will get back to you soon to offer a solution, which we hope will encourage you to give our site a second chance. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2022
lack of clarity on the site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
GOOD
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
very good site, fast delivery, no issues
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2022
nothing to complain about, deadlines met
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
The order went perfectly. The only downside is regarding the delivery through the carrier VIR. In fact, the customer service of VIR is not able to contact the delivery people and warehouses, which is problematic when it is noted absent in the tracking and the person is present.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
Perfect for Wesco. Good product. Good packaging. Reachable company, reactive and pleasant and professional contact person. But the post office failed and a package was misdirected.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
The small beds and sheets are as described, fast shipping, it was with the carrier at my place in Bastia (Haute Corse) that I had problems retrieving the package, I had to call Wesco 4 times to finally get my package.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Correct delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
Always very good service!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
Simple and quick search
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2022
Order received very quickly. Package very well wrapped.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
sofa arrived damaged. The carrier I saw deliver dragged the sofa on the ground! contact for return. poor handling of the return
Translated reviews
Response from Wesco
Hello and thank you for alerting us this way. The delivery of your order was not carried out according to WESCO's quality commitments and we are sorry for the inconvenience caused. We invite you to contact our customer service at [email protected] or at 05 49 80 45 05 so that we can offer you a solution quickly. We hope you will give WESCO another chance and that we will soon see you again on our site.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2022
The site lacks freshness and modernity, but the main thing is to have quality products. If I had to choose, I prefer a slightly outdated website, but with current and quality products.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Accessible
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2022
A lot of material offered. Sometimes difficult to find certain items in the proposed categories but still manageable.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2022
I was not informed about the order tracking and I don't know if it has been delivered
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that you did not receive tracking information for your package; we place great importance on the quality of our services, whether it be advice or listening. That is why we invite you to contact our customer service in such situations; our team is at your complete disposal at 05 49 80 01 66. Regarding your order placed on May 5th, we can see that a confirmation email was sent to your email address on the same day, in which you could find the tracking link for your package. Your order was indeed shipped from our site on May 6th. From the moment the package leaves our site, you could track the delivery of your package via La Poste using the tracking link. We can see on the La Poste website that a delivery was indeed noted on May 11th in your mailbox. We hope we have answered your questions and look forward to seeing you again soon on our site. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Very good quality but still too expensive
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2022
....
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Easy navigation
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2022
For the delivery, the person did not see the house number which was visible, he went to the neighbor to ask
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2022
DELIVERY VERY WELL PACKAGED
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2022
Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.
Translated reviews
Response from Wesco
Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
I really like this brand. However, I was less pleased with the delivery that I requested to be home and that the second package was dropped off at a relay point without notifying me. The lady on the phone was super efficient in telling me where I had to go to pick it up. Nevertheless, when I request home delivery, I like it to be respected...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Navigation is pleasant. The search engine is not always successful.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 