Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I am unfortunately disappointed with the sending of my order. There was a mistake on the label regarding the printing (Name, address number..) which delayed the delivery of my order 'lack of information'.. In short, the product seems correct, but for a first order, I remain disappointed.
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Response from Wesco
Hello and thank you for this feedback. We are sorry for this address printing error independent of our will. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. Despite this disappointing first experience, we hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2022
Easy-to-use site with photos corresponding to the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
There are many nice things for babies and children. Some things are a bit expensive but it's okay. However, the delivery is a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2022
Too bad the mat arrived folded in half and already damaged! At the price, this is sad!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2022
Very good site, good quality material. Prices are still a bit high
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2022
The delivery did not quite match my order, as out of the 9 packages ordered, only one contained the bells of the ordered size, the others were smaller, so obviously cheaper.... I am therefore disappointed with the merchandise and misled about the price....
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Response from Wesco
Hello and thank you for alerting us this way. We are sorry to read that the majority of the received bells do not meet your expectations. Following the replacement of this product, it is possible that you received old references and this does not comply with the order placed. Also, our customer service is at your disposal at [email protected] for any complaints. You can mention the different dimensions received and our teams will get back to you as soon as possible to provide a solution. Despite this inconvenience, we hope to see you again on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2022
Order arrived on time, in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2022
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2022
Bibs of very good quality. Dishonest technique or defective site, they tell you that your shipping costs are free, then after you have entered your personal information, they inform you that shipping costs are payable and that you need to spend €250 for free shipping. If you do not follow up, they directly follow up in my email box
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Response from Wesco
Hello and thank you for your positive review on the bibs. After verification, the shipping costs are indeed displayed at the cart level and are re-stated at the time of choosing the delivery method. If you encountered an anomaly in the display at the time of your order, we apologize for that. Concerned about our customers' satisfaction, we do everything possible to make your purchase as easy and clear as possible. Hoping to see you again on our site, we wish you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
I took away one star for the delivery. No information regarding the delivery!! I didn't know when my package would arrive!! Fortunately, I was 3 minutes from my home and the delivery person was willing to wait for me. And even then, it was difficult!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
The item arrived damaged in several places and one board was broken! I am very disappointed because I paid extremely dearly for it, €370.
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Response from Wesco
Hello and thank you for alerting us to the defective nature of the product received. We are particularly concerned about the quality of our products and this service does not meet our commitments in this regard. Our customer service has received your complaint and should provide you with a response during this week. We hope to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2022
The bunk arrived defective. After a week, I still have no news from customer service... unacceptable!
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Response from Wesco
Hello and thank you for alerting us through this channel regarding your disappointment with this order. We apologize for the defective nature of the product received. Our customer service teams are doing their best to respond to requests as quickly as possible. They should provide a response to your complaint this Monday, March 7. We hope that despite this inconvenience, you will trust WESCO for your future purchases. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
The package containing the 4 legs and 4 wheels was open, I refused it, it only contained 4 legs and 3 wheels.
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Response from Wesco
Hello and thank you for alerting us this way. We are sorry to see that your order was delivered incomplete and we apologize for this error. To date, our customer service has not received any complaint from you, so I invite you to contact them by email at [email protected]. Our teams will ensure to provide you with a solution as soon as possible. Despite this unsuccessful experience, we hope to see you again soon on our site. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2022
The product is very well packaged and the delivery time is respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2022
Very good site, everything needed for children. Delivery is generally fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2022
The site is very attractive, products are sometimes out of stock but it remains reasonable. Prices are high but made in France. Delivery was top received 5 days before the expected date, packaged with great care.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2022
good I find what I want
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2022
Very accessible site, delivery on the indicated time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
I encountered problems with my order. Every time I went back to check something, I had to start the order from the beginning. Otherwise, nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
the prices have indeed increased, only small downside
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2022
the delivery person left the package in front of the door... luckily I have a nice neighbor who took it in... the delivery person signed in the name of the association, frankly borderline....
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Response from Wesco
Hello, we thank you for your feedback. We are sincerely sorry that the delivery service did not meet our quality commitments. We will pass the information to our logistics department who will liaise with the carrier regarding this incident beyond our control. However, we hope that your order brings you complete satisfaction. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2022
Very good site, interesting, prices a bit high for individuals.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2022
I ordered garbage bags for a bin that you sell (30 liters, size 45 x 25), I received bags that are totally unsuitable because they are too small, with such a thin thickness that they won't even be useful for picking up my dog's waste. 8 euros in the trash... without bags!!!!
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience on our site. Since the sale of this product, we have not received any feedback indicating the same quality issue. Regarding the dimensions, we have not had any changes on this reference and those indicated on the site are correct: 30L: 70*50cm. Listening to our customers, we remain at your disposal at [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2022
I bought a brachiation bar, the bar seems very solid but it is not noted on the product that wall fixings need to be added, so the price is almost doubled. I realized this when I received my package.
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Response from Wesco
Hello and thank you for your feedback. Following your remark and to inform future buyers, we will update the product description to specify that the fixings are not provided with the product. We thank you for your help which allows us to improve. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
I am satisfied with the site and navigation, products a bit expensive but of quality. However, I am very disappointed with the condition of the last 2 products received which were damaged in the package, which is unacceptable given the purchase price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
the markers are very good, the modeling clay sticks too much, too bad! The large paint bottle system is good in principle but not practical for pouring.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Order received quickly, before the announced dates.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
Nothing to report particularly
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/01/2022
Package arrived damaged. The table is to be assembled of course, but the screws are missing. We hope to receive them as soon as possible.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this oversight and present our apologies. Our customer service is aware of your request and is taking the necessary steps to send you the missing items. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
Navigating the site is simple and intuitive. The ability to order online avoids the mistakes we used to make when ordering by making tables ourselves. Customer service is very responsive and efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2022
Delivery was perfect, but we didn't see the bricks on sale while browsing, unfortunately, they weren't in the promotions... We only saw them due to a sponsored ad on our internet search page, we would have missed them when we ordered our elongated curved mattress. Very unfortunate....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
I am very satisfied with the products as well as the speed of shipping... But I find it unfortunate to have received my order in 4 packages, some with only 1 item and therefore half empty... I am concerned about ecology and regret these different boxes when one or two would have sufficed!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2022
The quality of the products is top-notch. However, 2 huge boxes for 3 products is a lot of packaging for nothing...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2022
Error in delivery... My 7-year-old son chose the red color and we received an orange balloon.
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Response from Wesco
Hello and thank you for taking the time to report the issue. Our customer service is well aware of your complaint and will respond to you within 24 hours. We sincerely apologize for this order preparation error and present our apologies. We hope, nevertheless, that you will come back to see us soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2021
Catastrophic. Order placed in November for a Christmas gift... Received at the wrong address in early February. Huge disappointment as I have been working with Wesco for a long time.
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Response from Wesco
Hello and thank you for taking the time to write to us. The delivery of your order was delayed due to a stock shortage, and we apologize for this. Our teams are all mobilized daily to ensure that this type of situation is rare and that our customers are satisfied (this remains our priority). Regarding the delivery of your order, you opted for Colissimo delivery (an option that does not allow changing the delivery address after the order is validated). The inability to change the delivery address is therefore independent of our will. We sincerely regret that this experience undermines the trust and loyalty you have for Wesco. We hope you will give us a second chance to make a better impression by returning to our site later. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2022
Good, no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
Very clear site. Nothing negative to say. Receipt of goods in a very reasonable time.
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