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A
Rating: 4 out of 5
Good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
GOOD
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A
Rating: 2 out of 5
The products are very good, however I am not too happy with the rest. The products arrive packaged in large bags and are very dirty, some have very difficult black stains to remove, some stains simply do not come off and are ingrained. I didn't even contact customer service because for my last order I received a block with a damaged corner, okay really very slightly damaged but when you see the price I would have hoped everything to be impeccable. Customer service did not respond to me. Too bad because the products are good.
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience at Wesco. We are particularly attentive to the quality of our products and the cleanliness of their packaging at the time of departure from our warehouse. If a package was not compliant, it would obviously be redone before shipping. We cannot leave you with soiled products as this goes against our quality commitments. That is why we would need you to send us a complaint at [email protected] (including some photos of the defective products) so that we can provide you with a solution quickly. We thank you in advance for your cooperation and sincerely hope that this unfortunate experience will not prevent you from returning to us at www.wesco.fr. Have a nice day.
A
Rating: 4 out of 5
I appreciated being able to have the order delivered as stock became available. It avoided having to wait for everything to be available. The order tracking service is also very available.
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Rating: 4 out of 5
Serious site. I have been a customer since 2017 and a childminder. There is someone on the phone when you call. We are quickly delivered after ordering.
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Rating: 4 out of 5
Easy to use site. Top products. Only downside: the oversized size of the box compared to the product.
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Rating: 4 out of 5
Fast delivery. Item very well packaged.
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Rating: 1 out of 5
Order arrived damaged. Very disappointed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We understand your disappointment and are sincerely sorry for the inconvenience caused. Your order seems to have suffered from transport issues, and please know that this situation displeases us just as much as it does you because we care about the quality of our services. Could you please contact us at [email protected] (including a photo of the damaged product)? Our customer service will do what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Super site 🥳
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Rating: 4 out of 5
Rass
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
good site, fast delivery.
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Rating: 4 out of 5
no particular remarks
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Rating: 4 out of 5
Despite a small delay due to an incident, the package was received without damage inside.
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Rating: 4 out of 5
clear site
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Rating: 4 out of 5
pleasant site
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Rating: 4 out of 5
A mounting instruction with the product would have been appreciated.
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Rating: 4 out of 5
I was pleasantly surprised by the speed of sending my order.
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Rating: 4 out of 5
a lot of references, simple and smooth navigation
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Rating: 1 out of 5
The product is not of quality at all for the proposed price.
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Rating: 1 out of 5
1 star because you can't give zero! Ordered 3 shopping baskets received children's toys instead.
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Response from Wesco
Hello and thank you for alerting us this way. We apologize for this order preparation issue. Could you please write to us at [email protected] (specifying the problem encountered and attaching some photos)? Our customer service team will then be able to provide you with a solution as soon as possible. We thank you in advance for your cooperation and availability. Have a nice day.
A
Rating: 4 out of 5
I just regret having to search for the invoice... not automatically placed on the customer site.
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Rating: 4 out of 5
Fast delivery, products suitable for nurseries.
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A
Rating: 2 out of 5
Unfortunately, 2 of the 3 ordered drums arrived damaged and will require an exchange or return.
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Response from Wesco
Hello and thank you for notifying us about the problem encountered. We invite you to write to us at [email protected], attaching some photos, and our customer service will do what is necessary to provide you with a solution as soon as possible. We sincerely regret this quality issue and hope to have the opportunity to see you again in the future on our site. Have a nice day.
A
Rating: 2 out of 5
I placed my order to see it before Christmas as planned, but unfortunately, I received it at the beginning of January.
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Response from Wesco
Hello and thank you for your experience feedback. We are sincerely sorry for this longer delivery time than initially expected. For several months, globally, some raw materials have faced supply difficulties, directly impacting the availability of finished products. As a manufacturer and distributor, we are also affected by this situation and are doing everything possible to minimize the impact on our customers to ensure their satisfaction. Despite this delivery delay, we hope your order meets your expectations. We look forward to seeing you again soon on our site, and we wish you a very good day.
A
Rating: 1 out of 5
Purchase made on November 16, receipt of the beads on December 30!!
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and sincerely apologize. We faced supply difficulties with our supplier, resulting in a delayed availability of this reference. We regret this situation as well and hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 1 out of 5
Inability to obtain an invoice before delivery which took 1 month and a half.
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Response from Wesco
Hello and thank you for your feedback. Indeed, the invoice was not sent immediately and we apologize for the inconvenience caused. As Christmas approaches, we are facing a peak in activity and our teams are doing their best to quickly meet all customer requests. We apologize for the delivery delay and hope that your order still brings you satisfaction. We hope to have the opportunity to see you again soon on our site and wish you a very good day.
A
Rating: 1 out of 5
I absolutely do not recommend this site, deplorable, I waited a month and a half for a Christmas gift for a child, a gift supposedly in stock at the time of the order... then delayed... then unavailable in January... I received instead the catalog whose shipping costs were charged to me and not refunded of course... the phone contact with customer service was very bad, very unpleasant and totally ineffective person; In short, I do not recommend it to anyone.
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Response from Wesco
Hello and thank you for taking the time to express your dissatisfaction as this situation is unacceptable. We sincerely apologize for this particularly unfortunate shopping experience. We are committed to always satisfying our customers and regret these events. The shipping costs will of course be refunded to you. We hope you will give us a second chance to make a better impression and that you will visit our site again in the future. Have a nice day.
A
Rating: 4 out of 5
LACK OF INFORMATION ON SHIPPING TRACKING AND DELIVERY.
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Rating: 4 out of 5
Fast delivery. Pleasant site except for the format of the descriptions which is not always easy to read (description in line end to end). Quality products with a small incident on this order where the book arrived torn by one centimeter at the binding. Really a shame for a new book.
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Rating: 1 out of 5
The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.
A
Rating: 4 out of 5
Only downside is the delivery time
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A
Rating: 4 out of 5
A lot of waiting for the delivery
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Rating: 2 out of 5
Big delivery problem. At the end of my order, I had the choice for the delivery date. I marked from December 29 because I was not home before. And the order arrived on December 27. So very disappointed.
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Response from Wesco
Hello and thank you for your feedback. Indeed, after checking with our services, we did communicate the date of December 29 to the carrier for the delivery of your order. This date was not respected and this independently of our will. We regret your disappointment and hope that you will give us a second chance by coming back to see us soon on our site. Have a nice day.
A
Rating: 4 out of 5
vvvv
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A
Rating: 2 out of 5
One of the 3 ordered items is defective, one of the light balls does not turn on.
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Rating: 2 out of 5
Quality products, shipping faster than expected, functional site. Missing one item (missing 1 flower out of the 3 swirling flowers planned)
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Response from Wesco
Hello and thank you for your feedback. Our customer service is well informed of your complaint and is taking the necessary steps to resend you a compliant product as soon as possible. We thank you for your patience and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Perfect delivery, products not seen yet... Christmas gifts..
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Rating: 4 out of 5
Excellent value for money for the products. But it's a shame that there are quite high delivery fees (almost €6), even when opting for delivery to a pickup point.
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Rating: 1 out of 5
Very surprised by the size of the bricks for the price!!!!
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.