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S
Rating: 4 out of 5
Order shipped quickly!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Meets my expectations.
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R
Rating: 4 out of 5
Fast delivery.
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J
Rating: 4 out of 5
Everything is fine
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A
Rating: 4 out of 5
Package delivered quickly but box completely torn so bed visible (shows surfaces with friction)
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S
Rating: 4 out of 5
My order arrived in good condition. Except the delivery person who did not deliver on the indicated day but 3 days late. Otherwise, I am very satisfied with my purchase.
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N
Rating: 4 out of 5
Really super satisfied with the products and the service in general, it's just a bit long in terms of preparation.
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D
Rating: 4 out of 5
Very good
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N
Rating: 4 out of 5
I am very satisfied. Very good for the molds
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G
Rating: 4 out of 5
deadlines met and quality of service
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N
Rating: 1 out of 5
Very expensive product Null notice and defective product To be reviewed
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Response from Wesco
Hello and thank you for sharing your feedback. We are sorry that the product does not fully meet your satisfaction and we would like to extend our sincerest apologies. Your complaint is currently being processed by our customer service. We hope to have the opportunity to provide you with a more satisfactory experience on your next purchase. Have a nice day.
S
Rating: 4 out of 5
Very good products a bit expensive sometimes quality comes at a price
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D
Rating: 2 out of 5
We are satisfied with the products and the quality of customer service. However, deliveries are a real nightmare: packages left in our hallways, without a signature or just the delivery person's signature, or left in a neighboring service without the delivery person showing up, and packages that cannot be found. No quick visual check on the condition of the package before opening, so no possible reservations.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are happy to hear that our products meet your satisfaction and we thank you for your loyalty. Regarding the delivery, your feedback is valuable as it highlights dysfunctions that go against our quality commitments. Your opinion has been forwarded to our logistics department so they can address the issue with the concerned carrier and prevent this type of incident from happening again in the future. We thank you once again for your transparency and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
S
Rating: 2 out of 5
Hello. Product as described but express delivery over 14€ not ensured by the Chronopost delivery person.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We understand your dissatisfaction regarding the non-compliance with express delivery times and we sincerely apologize for this inconvenience. Our customer service will proceed with the refund of your shipping costs. However, we are pleased to hear that the product meets your satisfaction and we hope to have the pleasure of seeing you again soon on our site. Have a nice day.
F
Rating: 4 out of 5
Ras
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L
Rating: 4 out of 5
I have always been satisfied with purchases at Wesco. Sometimes the rental times are longer than expected, but otherwise the quality is there
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S
Rating: 2 out of 5
I did not receive all the items even though they are listed on the order form. I sent a message to customer service but am still waiting for a response from them.
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Response from Wesco
Hello and thank you for alerting us by sharing your opinion. Our customer service has taken your complaint into account and the missing products will be resent as soon as possible. We thank you in advance for your patience and sincerely apologize for this order preparation error. We hope to have the opportunity to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.
S
Rating: 4 out of 5
Good fast service
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S
Rating: 4 out of 5
Top changing mat!!!!!
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C
Rating: 4 out of 5
The ordered products seem to be of good quality but need to see over the duration of use.
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H
Rating: 2 out of 5
I did not receive what I ordered, two items out of 3 were replaced by others for no reason. The issue has been escalated and I am waiting to receive my missing items, and the wait is starting to drag on, but I remain confident for now. For a first experience with Wesco, it is rather disappointing, especially considering the price of the items.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that this first order on our site did not meet your expectations and we would like to extend our apologies. Our customer service has processed your request. We thank you in advance for your patience while waiting to receive the missing products. We hope you will give us a second chance to make a better impression by coming back to see us in the future at wesco.fr. Have a nice day.
M
Rating: 4 out of 5
Received very quickly but a package was damaged
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E
Rating: 4 out of 5
I place a few orders and even though the products are of good quality, I find them expensive.... But I really love your products as a childcare assistant...
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M
Rating: 1 out of 5
Order placed on November 17. Arrival in several packages spread over time. Last item just delivered on February 16 without precise information and no commercial gesture.
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We are sorry for this particularly long delivery and we would like to extend our sincerest apologies. Our customer service will contact you very soon to offer you a commercial gesture. We hope to have the opportunity to demonstrate the quality of our service during your next order and to provide you with a fully satisfactory experience. Have a nice day.
G
Rating: 4 out of 5
Arrived on time, in good condition. However, maybe it wasn't necessary to put it in such a big box...
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N
Rating: 1 out of 5
As already stated by email and visible in the photos sent: - Deliveries took place multiple times, including one Wednesday (we are a primary school) and not all at once, which implies significant availability to open for the delivery person (always very polite and professional) and a large number of emails to indicate where the different packages were. - One of the packages was re-packaged without us being informed - One of the packages was poorly sealed and was losing parts! We will open all our packages this Monday as a team and will need to check that everything is in good condition. A lot of energy and time wasted for a brand that seemed to be a guarantee of quality. A commercial gesture would be welcome. Ecole Notre Dame de la Salette La Rabatelière
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Response from Wesco
Hello and thank you for taking the time to leave a detailed review. We are sincerely sorry that this delivery experience did not meet your expectations. By default, we ship items as soon as they are available to reduce delays. However, a
C
Rating: 4 out of 5
the received products are perfect, my only regret: such a large box for such a small order. A great waste of raw material. That's why I only give 4 *
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C
Rating: 4 out of 5
Delivery earlier than expected so no one on site. Be careful to respect the requested days.
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C
Rating: 1 out of 5
I did not receive the product I ordered and following my complaint, I have not heard back for 1 week.
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Response from Wesco
Hello and thank you for taking the time to share your situation by leaving a review. We sincerely apologize for the order preparation error and for our response time. Our customer service has received your complaint and is processing the exchange of the product. We hope to have the pleasure of seeing you again soon on our site to offer you a flawless experience. Have a nice day.
E
Rating: 4 out of 5
The order was placed easily, and the items were partially delivered quickly.
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L
Rating: 2 out of 5
Hello, my only request was not to be delivered before July, August or September because the daycare is moving to new premises. The packages arrived yesterday, Wednesday, February 11!!!
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M
Rating: 2 out of 5
RELATIVELY SATISFIED. THE WOOD SCREW SYSTEM FOR FIXING THE LEGS IS NOT GREAT AT ALL
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Response from Wesco
Hello, and thank you for taking the time to share your experience with us. We are sincerely sorry that the assembly of your table was not as smooth as expected. Your satisfaction is our priority, and we would like to understand precisely what may have hindered you (accessibility of the screwing system, adjustment of the parts during assembly, or clarity of the instructions) in order to possibly optimize our future models. Please feel free to provide us with more details in response or via our customer service at [email protected]. We hope that in use the product still brings you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
P
Rating: 4 out of 5
I just ordered a machouyou but the products seem to be of very good quality. The customer service is responsive because I had a delivery problem with the carrier and they replied to me very quickly.
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S
Rating: 4 out of 5
Very satisfied with my order
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M
Rating: 4 out of 5
Perfect order and delivery
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J
Rating: 2 out of 5
Quality products but no visibility on delivery and too long delays (more than two weeks of waiting).
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C
Rating: 4 out of 5
In accordance with the order
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L
Rating: 4 out of 5
satisfied for the moment and I am waiting to have received everything
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C
Rating: 4 out of 5
GOOD
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D
Rating: 4 out of 5
Order prepared quickly
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