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A
Rating: 4 out of 5
Very satisfied
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
I take away one star because shipping costs too expensive otherwise very good product
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Rating: 4 out of 5
waiting time quite long, but the order received
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Rating: 4 out of 5
Easy order but no precise delivery slot with Colissimo so we waited all day! We were at the end of the route
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
One downside, the order does not arrive all at once.
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Rating: 1 out of 5
The pacifier received does not match the shape or color of the one ordered on your site. Avoid!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that this product does not meet your expectations. As our customer service has explained to you, we specify on the product sheet that the colors are diverse. Therefore, they may be random upon delivery. Regarding the shape, we have not had any recent changes to this reference that could explain the observed difference. We remain at your disposal at [email protected]. Have a nice day
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Rating: 4 out of 5
The quality is there. The price of the sleeping bags is unbeatable for their quality. Easy-to-access site
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Rating: 2 out of 5
Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience on our site went this way and we offer our sincerest apologies. When an order is validated and paid on our site, we are limited in our intervention possibilities and we can no longer cancel it, for example. Your comment regarding the shipping promo code is understandable. To prevent this issue from happening again, we have strengthened our internal communication system so that our customer service is well informed of ongoing promotional actions. Your unfortunate experience has allowed us to improve our process and we thank you for that. We hope you will give us a second chance and that we will have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 2 out of 5
Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that our quality commitments were not met and we apologize. We will forward your comment regarding the packaging of your package to the relevant service to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the damaged book so that we can provide you with a solution. Have a nice day
A
Rating: 2 out of 5
A slightly long order, I feel like I bought a second-hand product.
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Response from Wesco
Hello and thank you for your feedback. Depending on product availability, delivery times may vary and we are sorry for that. Your satisfaction remains our priority and our teams are all mobilized daily to ensure delivery is made as quickly as possible. We hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Everything was very good, delivery times shorter than announced, very good material but a box too big so a lot of empty space: not good for the planet. Adjust the boxes to the quantity ordered...
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Rating: 4 out of 5
Carpet stuffed in the mailbox because I didn't expect to be delivered so quickly. Otherwise, satisfied.
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Rating: 1 out of 5
A broken bed leg, I do not recommend, despite the fast delivery
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Response from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. We are just as disappointed when the quality of our products and services is not up to standard. Our customer service has proceeded to send the concerned part again. We hope that the product will meet your satisfaction and that we will have the opportunity to see you again on our site. Have a good day.
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Rating: 4 out of 5
I am satisfied with the ordered products, delivery times are correct when the products are available and navigation on the site is easy.
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Rating: 4 out of 5
Very good site, rich in proposals.
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Rating: 4 out of 5
Good.
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Rating: 4 out of 5
Corresponds exactly to what I expected. Delivery faster than expected.
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Rating: 2 out of 5
On your site, this bike was indicated as made in Europe. Surprise on the box, it says Made in China??? Displeasing effect guaranteed... Only my little girl's birthday prevented me from returning it to you. Please be honest about your descriptions.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inaccuracy. Thanks to your comment, we will correct the product listing immediately. We acknowledge our information error and hope that the product will satisfy you in use. We hope you will give us a second chance to make a better impression and that you will come back to visit us soon on our site. Have a nice day.
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Rating: 4 out of 5
Fast delivery but unpleasant delivery person, annoyed because vehicles were poorly parked in my street. Unfortunately, I am not to blame, but the delivery person did not think so and does not want to return to this street. It's a shame that this incident affects the order.
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Rating: 4 out of 5
Order placed on the site without any particular problem.
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Rating: 4 out of 5
Good product, but too expensive for everyday use.
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Rating: 4 out of 5
I am happy because I received my order quickly, the material received is very good. But I was very surprised that the delivery person was not wearing a mask during the lockdown.
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Rating: 2 out of 5
2 orders and 2 times a defective product! Shameful given the price.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the problem encountered which unfortunately has repeated itself. We are particularly attentive to the quality of our products and services, and we are equally disappointed when these commitments are not met. We take note of all feedback to improve our practices and better satisfy our customers. We hope to have the opportunity to see you again on our site under better conditions. Have a good day.
A
Rating: 4 out of 5
WELL RECEIVED, NO ISSUES
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Rating: 1 out of 5
We are still waiting for our order that we placed on 17/03 and which was supposedly delivered. I hope to change my mind when we have actually received our order.
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Response from Wesco
Hello and thank you for your feedback. After investigating with our services and the concerned carrier, we have received confirmation that your order has indeed been delivered (with signature). We are just as sorry as you are about this situation. If you still haven't found your order, we invite you to file a complaint at [email protected] to shed light on this unfortunate disappearance. Have a good day.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
No major issues... a slight delay between order and delivery due to a stock problem
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Rating: 4 out of 5
Very large selection for several items
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Rating: 4 out of 5
As a childminder, I bought several items. I agree that most of the ordered items meet my expectations. I find it a shame not to retain customers. Prices remain high, however. I hope not to be disappointed over time.
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Rating: 1 out of 5
I still haven't received my order and can no longer access my order tracking.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not bring you complete satisfaction and we apologize. As soon as an order is shipped, we send an email with a tracking link to follow its delivery. If despite these details, your situation remains blocked, we invite you to contact our customer service at [email protected] or at 05 49 800 66. Have a nice day
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Rating: 4 out of 5
Great product! Supply problem, so the order was received in 4 parts..
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Rating: 2 out of 5
Unfortunately, my chalks arrived broken and I ordered colored chalks but received white chalks
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Response from Wesco
Hello and thank you for your feedback. We invite you to file a complaint at [email protected] (including some photos) so that we can provide you with a solution. We are particularly attentive to the quality of our services and products. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
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Rating: 2 out of 5
Difficulty finding the item reference
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you encountered difficulties finding an item on our site. If necessary, you can contact our customer service directly via the online chat offered on our site or by phone (05 49 800 66). We hope that the ordered product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Rating: 4 out of 5
Corresponds to my order and within the deadlines.
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Rating: 1 out of 5
To place the order I had to call Wesco: I could not correctly choose the type of shipment. On the scheduled delivery date, the product was not delivered. I paid to be delivered in two days that is to say on Wednesday and on Tuesday evening I received a message indicating that the delivery would indeed be on Wednesday. On Wednesday no one arrives and everything is postponed to Friday. I then call Wesco to confirm for Friday morning (I need the product for Friday afternoon), they confirm it to me and 5 minutes later I receive a message that moves the delivery to Saturday. I then had to personally call the post office to ask them to reschedule the delivery for Friday. When the product finally arrives on Friday it is not the one I saw on the Wesco site and I have to call them again to ask for the correct product. In response, they tell me to write an email and today I am still waiting for a response.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for all these difficulties encountered which are contrary to our quality commitments to satisfy our customers. Our site has recently evolved and the first days of operation may have been accompanied by some technical problems explaining your difficulty in choosing a delivery method. Our customer service has received your complaint and is handling your case to provide you with a solution as soon as possible. We renew our apologies and thank you for your patience. We hope you will give us a second chance and that we will have the opportunity to see you again in the future on our site. Have a nice day
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
very good follow-up whether by phone or later through the site. Very serious company
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Rating: 4 out of 5
Very good and fast
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Rating: 1 out of 5
Package sent to an address I do not know
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the delivery of your order went this way and we apologize. We hope you were able to pick up your package directly at the relay point and we remain at your disposal at [email protected] if needed. Have a nice day