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A
Rating: 4 out of 5
Order delivered on time despite the lockdown.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 1 out of 5
After the order, I did not receive any information about the progress of my order and even after contacting customer service by email, I never received a response. Not knowing this website or the brand, I eventually wondered if the site was reliable and if I would really receive anything. I only received a text a few days before delivery, but I remained in doubt for several weeks. Since the item was a birth gift made by several people, I was even more worried about the order. This is the last time I order from this site: too long delays and no information.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your first order on our site did not meet your expectations. Our customer service has taken your case into consideration to provide you with a solution. Every customer feedback is very important to us as it allows us to improve our practices every day. We hope you will give us a second chance to make a good impression and that we will have the opportunity to see you again on our site. Have a nice day
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Rating: 2 out of 5
A lot of difficulty in validating the cart
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Response from Wesco
Hello and thank you for sharing your feedback. Our site has recently been revamped and indeed the implementation sometimes came with hiccups. We apologize for the inconvenience caused. Our teams are all mobilized to provide you with a smooth and very satisfactory experience on our site. We hope to have the opportunity to see you again in the future under better conditions. Have a nice day
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Rating: 4 out of 5
Very happy with the product but I grouped the order and I only received one instruction manual for the game, if you could send another one for my colleague, thank you in advance.
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Rating: 4 out of 5
quality products and serious order processing. Weak point: very long delivery times.
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Rating: 4 out of 5
The site is well organized, you can easily find what you are looking for. The packaging is careful.
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Rating: 4 out of 5
Good product as described. Fast delivery times.
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Rating: 2 out of 5
Package dropped off at a relay point more than 10km away. While there is a relay point in my city.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for this situation and we understand your confusion. It should be noted that each carrier works with a predefined list of relay points. This probably explains the carrier's choice for your order. We apologize for the inconvenience caused and we are forwarding the information to the relevant department so that this situation does not happen again. We hope that we will have the opportunity to see you again soon on our site. Have a nice day
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Rating: 4 out of 5
Nothing to complain about except the condition of the packages that arrive! Dirty
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Rating: 4 out of 5
Excellent quality products! However, I regret the nonexistent package tracking on the Wesco personal account... and also the fact that the items arrive in a large truck unprotected (only wrapped in a plastic bag; no box)
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Rating: 4 out of 5
Satisfactory product
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Rating: 4 out of 5
Easy navigation on the site, products are well presented
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Rating: 1 out of 5
Big delivery problem. Package supposedly lost... I had a lot of trouble getting my order. No compensation from Wesco.
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Response from Wesco
Hello and thank you for your feedback. Indeed, your order was particularly unfortunate. We are particularly attentive to the quality of our delivery services and please know that this situation displeases us just as much. We are forwarding the information to our logistics department so that the necessary measures can be taken with the carrier in question. Our customer service has proceeded to resend your order. We apologize and hope to see you again soon on our site. Have a nice day
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Rating: 4 out of 5
Nothing to report
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Rating: 4 out of 5
Great order, satisfied. Only downsides, packaging carton too large and flattened hedgehog balls.
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Rating: 4 out of 5
Hello, apart from the phone reception by the receptionist who was not pleasant when we reported not having received our order yet, we are satisfied with this order.
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Rating: 4 out of 5
Search bar not always very effective. Quick order and delivery.
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Rating: 4 out of 5
I don't give 5 stars because I didn't receive the right color for the sleeping bag, but it suits me as well. Best regards, Mrs. BRUNIER
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Rating: 4 out of 5
1234
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Rating: 1 out of 5
Order for Christmas 2020. Arrives at the end of February 2021, bravo WESCO. And not even a gesture or excuse. We go to Nathan
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction regarding the delivery time of your order. Particularly concerned about the quality of our services, we apologize as this commitment was not met for your order. We take note of all customer feedback to improve our processes on a daily basis. We hope you will give us a second chance and that we will have the opportunity to see you again on our site under better conditions. Have a nice day
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Rating: 4 out of 5
Correct notebook even though I haven't tested the quality of the Canson paper with inks and plants yet. However, for the shipment, using a box that is three times its size is a waste of paper, I personally find. Just review this point and adjust better to the package.
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Rating: 4 out of 5
T Good
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Rating: 1 out of 5
Repeatedly followed up, delivery not compliant, difficulty contacting your services, product quality very good but after-sales service not satisfactory at all...
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site went this way and we would like to extend our sincerest apologies. We appreciate your availability and the constructive exchanges you had by phone afterwards with our customer service. In a continuous improvement approach, we are forwarding the information to the relevant departments so that adjustments can be made. Your satisfaction remains our priority and we are doing everything we can to improve our processes on a daily basis. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Rating: 4 out of 5
Clear and complete site.
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Rating: 4 out of 5
Quite easy to get a quote
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Rating: 4 out of 5
I am happy with the ordered item, a pack of gloves for children. They are of good quality and fit perfectly. I give 4 stars because the order took a month and a half to arrive (but the delay was announced at the time of ordering)
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Rating: 2 out of 5
I ordered these masks thinking they were category 1. This is not the case. I misread and I find that there is a lack of visibility in this matter. I also don't understand why, in February 2021, category 1 masks are still being sold on a site like Wesco...
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Response from Wesco
Hello and thank you for your feedback. All the technical characteristics of this product are indicated on the product sheet in the '+Product' section, including the fact that it is a category 2 mask. We are sorry if this mention is not sufficiently clear and we will forward the information to the relevant department for improvement. In accordance with the new regulatory requirements applied in schools, we recommend our Wespir Premium masks which are certified category 1. We remain at your disposal at [email protected]. Have a nice day
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Rating: 1 out of 5
No delivery, had to catch up with the delivery person who couldn't find the address
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and the satisfaction of our customers. We will forward your feedback to the relevant department so that necessary measures can be taken. We hope that the products will meet your satisfaction and that we will have the opportunity to see you again in the future on our site. Have a nice day
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Rating: 4 out of 5
The site is pleasant and the navigation intuitive, it is easy to get quotes and place orders online. For delivery, overall it is fast and of quality, just a small downside regarding books and puzzles, items often out of stock. We appreciate the quality of the material.
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Rating: 4 out of 5
Satisfied with the delivery times
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Rating: 4 out of 5
Satisfied: Beautiful material and very nice colors. Only downside: The laces are a bit short but this can be easily fixed.
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Rating: 4 out of 5
For the order, no problem just a concern regarding delivery, it was announced for Wednesday and delivered on Tuesday, I was not at home
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Rating: 4 out of 5
Varied products suitable for specific needs
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Rating: 4 out of 5
There is good navigation on the site, good delivery
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Rating: 4 out of 5
Faster delivery than expected
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Rating: 4 out of 5
Complicated for payment by a community
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Rating: 4 out of 5
Site quite easy to navigate, although filtering by theme can sometimes be a bit tedious and there are many items. Package arrived on time but in poor condition. Repackaged by La Poste... Fortunately, all products were intact.
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Rating: 4 out of 5
TB delivery
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Rating: 4 out of 5
I received my order and I am satisfied, the only downside is the use of the spinning top, the stick that we insert into the cone spins in vain!!!! So it's complicated to make the whole thing turn.....
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Rating: 2 out of 5
The items perfectly match our expectations, however they arrived damaged because they were very poorly packaged, no bubble wrap or polystyrene, the boxes arrived torn!!!!! It's a shame
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and the full satisfaction of our customers. We are sincerely sorry for this situation and extend our sincerest apologies. Our customer service is currently processing your request and is taking the necessary steps to resend the damaged part to you. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day