Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Packaging not suitable for the size of the products: boxes too large. Damaged boxes. One product missing but noted as delivered. Apparently, a box was ripped during transport and the product was lost.
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Response from Wesco
Hello and thank you for your feedback. Your order has suffered from the uncertainties of transport and we are sincerely sorry. Our customer service has received your complaint and will contact you very soon. In parallel, we are informing our logistics service of the situation so that they can take the necessary measures to prevent this from happening again. We take great care in preparing our packages and know that we are just as disappointed when they do not arrive in excellent condition. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
Package picked up at the post office opened, with damaged and missing parts
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Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are truly sorry. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We invite you to contact us at [email protected] (including some photos with your complaint) so that a solution can be provided to you. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2020
very delayed order without any information from Wesco. I had to call to find out that the product was out of stock
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you experienced a longer delivery delay than normal and we sincerely apologize. Every day, all our teams are mobilized to ensure product availability. We take note of your feedback to improve our practices. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Navigation is not easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
A lot of choices and good things for children
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Order sent quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
New site I just found, I love it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
Satisfied with the product but it's a shame not to have the choice of delivery location (only at home) so I had to take a day off to be there to receive the package. I would have liked to be able to go to a parcel relay on Saturday
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
The products are compliant but I received them in a completely torn and open package, it was the post office that put tape so the products wouldn't fall out. I have photos available. Under these conditions, I think I will no longer order from WESCO. Best regards
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Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are sorry for that. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We remain at your disposal at [email protected]. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Very good quality. Satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
FAST DELIVERY BUT PACKAGE A BIT BULKY COMPARED TO THE CONTENT SO NOT VERY ECOLOGICAL. TOO BAD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2021
Compliant with the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2021
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Product search can sometimes be a bit tedious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2021
A bit too much plastic to package the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Well-made site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2020
Very disappointed partly because of the two-month waiting period, which is very long, and there was damage to one of the plates that were more dug out, but if I return it, when will the return be! Very disappointed for the price which is relatively high
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Response from Wesco
Hello and thank you for your feedback. We apologize for this delivery delay and for the quality issue you are experiencing. We invite you to contact our customer service at [email protected] (including a photo of the product) so that a solution can be provided to you. We are particularly concerned about the quality of our products and services, and know that it displeases us just as much when these requirements are not met. We do everything possible every day to improve our practices and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Fast and careful delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
Delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Everything was perfect. To be renewed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
A bit expensive but.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/01/2021
I did not receive an invoice in the package. I requested it by phone and 1 day later, I still haven't received anything. Customer service follow-up
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Response from Wesco
Hello and thank you for your feedback. Our customer service has sent your invoice again and is available at [email protected]. We wish you long hours of play and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Good but heavy to load and a bit slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Barrier and feet delivered quickly and in very good condition. However, the feet are not included in the price of the barrier and in the end, I ended up paying more for the feet than for the barrier, which totals more than 100 euros for the barrier, that's quite expensive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
Nothing to report, I would recommend.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2021
We received damaged products.
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and we apologize for the problem encountered. Your complaint is being processed by our customer service so that a solution can be provided to you. We renew our apologies and hope to have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
Order arrived on time without any problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2021
fast delivery, quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
It's a shame that the delivery times were postponed many times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
Easy to place an order. I received my order on time. The materials are of good quality. I recommend this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Very responsive when the delivery of the package was delayed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
No comment
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2020
1 MONTH DELAY AND PART OF THE ORDER CANCELED
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Response from Wesco
Hello and thank you for your feedback. Your order was particularly unfortunate and we apologize. Our customer service will get back in touch with you to understand what may have happened and offer you a solution for the undelivered item. We are sincerely sorry that your experience on our site went this way. Nevertheless, we hope to have the opportunity to see you again on our site under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
quality always top-notch. Prices remain high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
product very good however packaging for shipping leaves something to be desired
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