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A
Rating: 4 out of 5
Easy access, clear and nicely presented
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Easily accessible site, ergonomic. Delivery with a call from the driver to synchronize, Perfect. I think the delivery is optimized in terms of CO₂ hence the delivery time is a bit long for OK for the Environment. Good value
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Rating: 4 out of 5
Good products
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Fast shipping
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Rating: 4 out of 5
Order shipped quickly.
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Rating: 4 out of 5
Delivery on time. Product as I expected.
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Rating: 4 out of 5
The products are of good quality. The delivery person got the address wrong.
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Rating: 4 out of 5
Not tried yet.
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Rating: 4 out of 5
Product with natural paints. Fast delivery. Nothing to complain about.
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Rating: 4 out of 5
Matches the description. My daughter feels much better than with disposable masks, and the adjustment of the elastics is very practical.
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Rating: 4 out of 5
The material offers a wide choice and is of good quality, but it is a pity that there is no promotional effort for schools.
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Rating: 4 out of 5
Perfection does not exist.
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Rating: 4 out of 5
Delivery a bit long but maybe due to covid. Otherwise, huge bibs and good quality to see after several washes. Baby will be able to use them for a long time as they are very large, we can even use them as kitchen towels.
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Rating: 4 out of 5
Hello, It's because the delivery was scheduled between Monday and Wednesday that I gave the school's address... however, it took place the previous Saturday; the day when schools are... closed!!! I had to go pick up the package at the post office!
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Rating: 1 out of 5
Since Wednesday, I have been waiting for a response regarding a world map (Christmas gift) that arrived heavily damaged... Lost email, phone call where I was asked to fill out a questionnaire instead of offering to resolve my issue... still no response. Yet in case of product defects, the site indicates a processing time of 24 hours! Anyway, is my child going to have a Christmas gift or not? If you order, it's at your own risk. The little consumer is not taken into account. Non-existent customer service
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We apologize as this commitment was not upheld for your order. Your complaint has been duly noted and our customer service is doing what is necessary to provide you with a solution as soon as possible. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Fast delivery and quality products
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Rating: 4 out of 5
I love Wesco! I give a rating of 4 just because of the delivery date. It took almost 1 month to receive it, which was quite long; otherwise, nothing to say, the rug is perfect!
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Rating: 4 out of 5
Shipping costs are significant these days.
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A
Rating: 1 out of 5
I am missing many items and the inside of my package is catastrophic: broken products, missing and thrown into the packaging in the box: totally catastrophic
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly attentive to the quality of our products and services. We sincerely apologize as your order did not go as per Wesco's commitments. Our customer service has taken your complaint into account and has done what is necessary to correct this situation. We hope that in use the products will bring you satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day
A
Rating: 1 out of 5
Little response to my requests, change of billing name, payment by bank transfer, discount code not accepted
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. We are sorry if our exchanges did not fully satisfy you. Our customer service is entirely at your disposal at 05 49 80 01 66. Have a nice day
A
Rating: 1 out of 5
Several phone calls for multiple deliveries of the same products and now 2 times debited €55.20 while we have only been delivered the mattress and stickers once. A deplorable management, waiting for a refund
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and we apologize. Our customer service is at your disposal at [email protected]. We hope to have the chance to see you again soon on our site. Have a nice day
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good
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Rating: 1 out of 5
Disappointed by the delivery during this health crisis. The delivery person wears his mask below his chin and does not respect social distancing...
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Response from Wesco
Hello and thank you for your review. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 1 out of 5
I still haven't received my order. When I go to the dedicated site, I am informed that the delivery did not go through! No message, no notice of passage. Impossible to reach the delivery person, the email sent to Wesco remains unanswered. I am a childminder. I have already ordered 3 beds and different materials. I need to order 2 more in addition to the one that has disappeared. I am furious because I urgently need it
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry that your experience with Wesco has been under these conditions and we apologize. Please be assured that the information has been passed on to the relevant services. According to our customer service, your order should be delivered to you within the next 24 hours. We renew our apologies for our late response and hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Shipping time a bit long but very responsive customer service, I still recommend and I won't hesitate to place other orders
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Rating: 1 out of 5
The furniture is damaged. And the assembly was not done
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Response from Wesco
Hello and thank you for your feedback. At Wesco, we are particularly concerned about the quality of our products. Your order does not meet these requirements and we are sincerely sorry to hear about your dissatisfaction. In order to provide you with a solution as soon as possible, we invite you to file a complaint with our customer service ([email protected]) accompanied by photos showing the defect. As indicated in our product sheets, all our furniture is delivered flat (assembly is possible but it is an additional service). We apologize and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good products, in line with my expectations. Only small flaw: the markers were loose in the box because the products were placed in a box that was too big and not well padded. But nothing was damaged.
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Rating: 4 out of 5
Navigation is very simple, the offer is quite complete, and the price seems a bit lower than other specialized sites. Overall, my order seems correct except for one detail as a box of buttons contains damaged pieces but that does not prevent the game.
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Rating: 4 out of 5
Excellent but very expensive for liberal healthcare professionals.
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Rating: 4 out of 5
Very happy with the bunk beds.
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Rating: 2 out of 5
I bought some plaster for my son. They are tiny! One of them is half the size of my little finger! Anyway, I won't buy from this site again
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the full satisfaction of our customers and we are sorry to read your disappointment. All our product sheets mention the technical characteristics of the products (dimensions, materials...). Therefore, we invite you to carefully consult this part so that your purchase is not disappointing. Our door remains open and we will be happy to see you again soon on our site. Have a nice day
A
Rating: 2 out of 5
While the navigation on the site is not bad, the delivery times are way too long, I just received an order placed two and a half months ago... No news by email to inform me of the progress of my order and no possibility to contact anyone on the website, I sent a request several times to which no one ever responded...
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Response from Wesco
Hello and thank you for your feedback. It happens that some products are victims of their success and take longer to arrive at our customers. We are aware that these delays can generate frustration and we apologize. In the case of your order, we sent you an email on 04/09 to inform you of the stock shortage. We are sorry if you did not receive this email. We hope that in use the products will meet your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Order and delivery very simple.
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Rating: 4 out of 5
Good quality and suitable for little ones, very happy, fast delivery and on time with kindness
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Rating: 4 out of 5
Great site and happy with my items except for one received with stripes
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Rating: 4 out of 5
kjuug
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Rating: 4 out of 5
High price but I am satisfied.
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Rating: 4 out of 5
Fast delivery, good quality item, very satisfied.
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