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A
Rating: 4 out of 5
Very good product
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
FAST DELIVERY, USER-FRIENDLY SITE
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A
Rating: 1 out of 5
Missing 4 white fitted sheets that I have already paid for!
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Response from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your situation and the missing products are being shipped today. We are sincerely sorry for this inconvenience and hope to have the opportunity to see you again soon on our site. Have a good day.
A
Rating: 4 out of 5
Rather clear, however some references in the catalog are not available on the site... And I encountered a small bug: the inability to edit a return slip on customer service.
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A
Rating: 4 out of 5
tracking not very visible
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A
Rating: 1 out of 5
Not at all satisfied... boxes of opened packages and damaged products arrived. Missing screws reported to customer service with no response to date. Changing table not practical at all regarding height and product also arrived damaged. Too expensive for the quality. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not fully meet your expectations. Our customer service is currently reviewing your case to propose an adequate solution. We hope to have the opportunity to see you again soon on our site. Have a good day.
A
Rating: 4 out of 5
Wesco is a large group that has been involved with the youth sector for a long time. However, the lack of proximity is a drawback.
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A
Rating: 4 out of 5
Very good site, limited choice for some items (too bad), and some prices are exaggerated.
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A
Rating: 4 out of 5
Perfect. Small downside I could not correct my mistake in my order and since returns are at my expense and given the price of the item I have a duplicate.
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A
Rating: 4 out of 5
Readable site
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A
Rating: 4 out of 5
Navigation on the site is good
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A
Rating: 1 out of 5
I ordered a bunk bed that arrived damaged last Thursday and the after-sales service has still not processed my request. Apparently, you have to wait about ten days before processing. No follow-up. Very disappointed.
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Response from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your complaint and is doing everything possible to get back to you as soon as possible to provide you with a solution. We are sincerely sorry to read about your disappointment and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good, no problems to report
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A
Rating: 4 out of 5
Great
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A
Rating: 4 out of 5
FUNCTIONAL AND WELL STOCKED
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A
Rating: 4 out of 5
Only downside; the package was left in front of my entrance door. Anyone could have taken it.
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A
Rating: 4 out of 5
The site seems complete and has reasonable prices.
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A
Rating: 4 out of 5
Many items offered, clear, the images are well representative, easy to access;
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A
Rating: 4 out of 5
Very appreciated by my little ones, especially one of 9 months, he is safe to play.
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A
Rating: 2 out of 5
1 damaged item, and not the right color
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that the products received do not meet our quality standards and that they do not fully satisfy you. We invite you to contact us at [email protected] so that your complaint can be processed. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 2 out of 5
Bed available only in wood. Assembly of the bed barrier very complicated and poorly explained in the instructions. Quality of the screws needs to be reviewed. The assembly key is not suitable for the location of the screws. Very dissatisfied with the delivery service that delivered the 6 beds in front of the nursery door during lunch!! 350kg to carry for parents to access and in case of fire: an inaccessible emergency exit! We wanted them to be dropped off in the building next door, but the delivery person didn't have time!! Convenient to make a delivery without a signature, which allows them not to have to wait for the person in charge of the structure.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and services. We are sorry to read your disappointment and we apologize for the inconvenience caused. Listening to our customers, we will pass your comments on to the relevant services. We hope that in use these products will bring you satisfaction and that we will have the opportunity to see you again soon on our site. In the meantime, we remain at your disposal at [email protected] Have a nice day
A
Rating: 4 out of 5
Very good, fast and compliant delivery. I just had a problem with the delivery. I had to pick up my package at a relay point even though I chose home delivery (and I was present at home that day)
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A
Rating: 4 out of 5
clear and intuitive
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A
Rating: 4 out of 5
Products a bit pricey but of quality and durable
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A
Rating: 4 out of 5
The dimensions are not very well written
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A
Rating: 4 out of 5
first delivery error in several years that I have been ordering. What disappoints me is that there is no quick response from Wesco to remedy this error. I have not heard back since my report.
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A
Rating: 1 out of 5
I am extremely disappointed with the packages I received and I would like to file a complaint because the game boxes were heavily damaged! it's scandalous at that price!
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Response from Wesco
Hello and thank you for your comment. At Wesco, we take great care in preparing your orders and we are equally disappointed when they do not arrive in very good condition. We invite you to contact us at [email protected] specifying the damaged references so that a solution can be provided to you as soon as possible. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
very simple to order and fast shipping
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A
Rating: 4 out of 5
I would have liked to receive the catalog with my order
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A
Rating: 4 out of 5
Problem with the delivery of my order but the WESCO service managed the issue very well
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A
Rating: 4 out of 5
I have known WESCO since 2014 and have always been satisfied with the products
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A
Rating: 4 out of 5
My order meets my expectations
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A
Rating: 4 out of 5
Good products, fast delivery
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A
Rating: 4 out of 5
Very good just a bit of a 'long' delay
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A
Rating: 1 out of 5
Terrible! Advertises a mask they don't have in stock yet, and once received, the product does not match its description, nor is it an adult size!
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sorry that this one does not fully meet your satisfaction. Every day, we engage in a process of continuous improvement thanks to our customers' feedback. We have also developed a new size (XL) particularly suited to adult body types. We invite you to contact our customer service at [email protected] to provide you with a solution. Have a good day
A
Rating: 4 out of 5
fast delivery and well-organized site.
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A
Rating: 4 out of 5
very good quality, very good mat for children's motor skills. just an unfavorable opinion for the delivery, it turned out to be very long.
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A
Rating: 4 out of 5
after quite a few steps, I received my agenda today. thank you
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A
Rating: 4 out of 5
Things are clear and precise.
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