Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 20/09/2020 à 22h14 following a purchase from 10/09/2020

Great

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Acheteur Vérifié

Published on 20/09/2020 à 12h38 following a purchase from 10/09/2020

I still haven't received my order even though it is marked as received correctly!!!

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Response from Wesco Published on 23/09/2020

Hello and thank you for your feedback which reveals a malfunction on our part. We sincerely apologize for this inconsistency and we ask you to excuse us for the inconvenience caused. Our customer service is informed of your complaint. This will be processed as quickly as possible. This situation displeases us just as much and we are doing everything we can to ensure it does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day

Acheteur Vérifié

Published on 18/09/2020 à 08h24 following a purchase from 03/09/2020

Nothing to say

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Acheteur Vérifié

Published on 17/09/2020 à 14h02 following a purchase from 28/08/2020

If I could give 0 stars, I would gladly do so. Product arrived damaged, no customer service, fictitious customer service that responds a week later by email without apologizing for the inconvenience caused, offering you an 'exceptional' commercial gesture which is nothing more than classic after-sales service, to send you a product while asking a carrier to come pick up the damaged product without exchange until it is received by them. (really complicated logistics) Imagine the waiting time to enjoy your product for which they have already cashed the amount. 'Rather than simply sending the product back with a carrier who delivers the product in exchange for the damaged product.' Go figure! The customer is not at all at the center of Wesco's concerns (no customer service by phone, customer service that knows nothing and doesn't want to know anything). So if everything goes well, no worries, but if you have the misfortune of having a problem with your order, I wish you very good luck. A word to the wise!

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Response from Wesco Published on 21/09/2020

Hello and thank you for your feedback. We are sorry to see that the discussion between our two parties could not end in a more peaceful manner. Far from being fictitious, our customer service is a human-sized team that works hard every day to respond to our customers as quickly as possible. Our after-sales service has taken your request into account and the concerned product will be reshipped to you. Have a nice day

Acheteur Vérifié

Published on 17/09/2020 à 08h38 following a purchase from 05/09/2020

The bed arrived broken. Very poorly packaged so it must have been damaged during transport. It takes 10 days just for my request to be processed by customer service. And I don't even know what Wesco will do. My son is left without a bed in the meantime... Very disappointed!

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Response from Wesco Published on 21/09/2020

Hello and thank you for your comment. We are particularly attentive to the quality of our products and we sincerely apologize for the inconvenience caused. Our customer service has responded to you and is proceeding with the reshipment of the damaged part. We note your comment regarding the product packaging and will pass the information to the relevant department to prevent this issue from happening again. We hope the bed will bring you satisfaction and wish your son sweet and pleasant nights. We hope to have the chance to see you again soon on our site. Have a nice day

Acheteur Vérifié

Published on 17/09/2020 à 07h56 following a purchase from 06/09/2020

A bit expensive and still the downside on products not made in France, too bad

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Acheteur Vérifié

Published on 16/09/2020 à 14h38 following a purchase from 02/09/2020

Hello, I received my order with the two broken wardrobe sides!! I tried to contact customer service but got no response. I sent an email but still no reply. I am eagerly waiting to know how to proceed to get two new sides!!!!!! Thank you

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Response from Wesco Published on 21/09/2020

Hello and thank you for your comment. At Wesco, we are particularly concerned about the quality of the products we offer and we apologize as this commitment has apparently not been met. Your complaint is being processed and new parts will be sent to you. We hope that in the end the product will fully satisfy you and that you will enjoy coming back to our site. Have a nice day

Acheteur Vérifié

Published on 16/09/2020 à 11h08 following a purchase from 30/08/2020

Very good product and fast delivery

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Acheteur Vérifié

Published on 16/09/2020 à 09h46 following a purchase from 03/09/2020

very good site

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Acheteur Vérifié

Published on 16/09/2020 à 09h45 following a purchase from 03/09/2020

I easily found the product

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Acheteur Vérifié

Published on 16/09/2020 à 09h25 following a purchase from 03/09/2020

Easy to use. Good

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Acheteur Vérifié

Published on 16/09/2020 à 09h24 following a purchase from 01/09/2020

Order compliant and received on time. Quality products. Small downside: manufacturing abroad.

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Acheteur Vérifié

Published on 16/09/2020 à 09h10 following a purchase from 02/09/2020

Good but a bit expensive

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Acheteur Vérifié

Published on 16/09/2020 à 08h20 following a purchase from 27/08/2020

Several emails sent to customer service for damaged products received without any response... indeed, when we see the delivery people throwing the merchandise and dragging it on the ground... Will I be contacted one day to find a solution for compensation??

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Acheteur Vérifié

Published on 16/09/2020 à 07h27 following a purchase from 05/09/2020

Good items. Order currently incomplete.

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Acheteur Vérifié

Published on 16/09/2020 à 06h11 following a purchase from 04/09/2020

Cradle received broken. Unusable. I contacted customer service who has not yet responded.

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Response from Wesco Published on 21/09/2020

Hello and thank you for your feedback. Despite all the care we take in preparing orders, we are sincerely sorry that your package has suffered from transport issues. Our customer service is informed of your complaint and your case is being processed to provide you with a satisfactory solution as soon as possible. Have a nice day.

Acheteur Vérifié

Published on 10/09/2020 à 10h42 following a purchase from 12/07/2020

Good by the site and by phone, delivery of the theater a bit long because not in stock

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Acheteur Vérifié

Published on 10/09/2020 à 09h48 following a purchase from 28/08/2020

Efficient service and ergonomic site

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Acheteur Vérifié

Published on 09/09/2020 à 23h41 following a purchase from 30/08/2020

nothing

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Acheteur Vérifié

Published on 09/09/2020 à 22h46 following a purchase from 13/08/2020

good product

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Acheteur Vérifié

Published on 09/09/2020 à 18h42 following a purchase from 01/09/2020

Very fast delivery

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Acheteur Vérifié

Published on 09/09/2020 à 15h34 following a purchase from 27/08/2020

Easy to order, deadline respected. I regret that the delivery person did not contact me for the delivery

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Acheteur Vérifié

Published on 09/09/2020 à 13h38 following a purchase from 20/08/2020

good

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Acheteur Vérifié

Published on 09/09/2020 à 09h51 following a purchase from 29/08/2020

A faster delivery would be desirable

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Acheteur Vérifié

Published on 08/09/2020 à 18h41 following a purchase from 14/08/2020

After 1 month of waiting, I am still waiting for 1 package... and the second arrived broken! I am very disappointed!

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Response from Wesco Published on 14/09/2020

Hello and thank you for your comment. We are sorry for this situation and we sincerely apologize. Despite all the care we take in preparing the packages, sometimes the transport does not meet our quality standards. Finally, during this back-to-school period, our customer service is experiencing a longer response time than usual, but please know that we are doing everything we can to provide you with a solution as quickly as possible. We hope to have the chance to see you again soon on our site and thus regain your trust. Have a nice day.

Acheteur Vérifié

Published on 08/09/2020 à 16h33 following a purchase from 31/08/2020

Nothing to report.

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Acheteur Vérifié

Published on 08/09/2020 à 13h59 following a purchase from 31/08/2020

Easy order and items sent quickly

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Acheteur Vérifié

Published on 08/09/2020 à 13h05 following a purchase from 04/07/2020

Quick navigation but delivery in two parts due to unavailability, too long

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Acheteur Vérifié

Published on 08/09/2020 à 12h38 following a purchase from 31/08/2020

Good product

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Acheteur Vérifié

Published on 08/09/2020 à 10h01 following a purchase from 25/08/2020

Order received quickly, good items in stock, I will probably reorder.

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Acheteur Vérifié

Published on 08/09/2020 à 06h47 following a purchase from 27/08/2020

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 07/09/2020 à 14h58 following a purchase from 06/07/2020

Packaging in very poor condition, repackaged with

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Acheteur Vérifié

Published on 07/09/2020 à 12h46 following a purchase from 30/08/2020

Quite Clear

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Acheteur Vérifié

Published on 07/09/2020 à 10h55 following a purchase from 26/08/2020

very satisfied but the cardboard packaging was huge compared to my purchase ..... waste!

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Acheteur Vérifié

Published on 06/09/2020 à 18h05 following a purchase from 25/08/2020

The site is easy to use, I ordered a dragon and a set of knights from this site as they were unavailable in stores. During delivery, I only received one of the two ordered products with no paper in the mailbox allowing me to pick up the rest of my package at the post office. I reported this to Wesco, who just sent me the invoice by email without any explanations or anything... At the post office, they told me that the package had been delivered and that nothing was pending. I had to contact Wesco again, changing my tone to get what I had paid for. They then sent me a new package with the other part of my order. Let's see if I receive it... Disappointed with the customer service, which was not very responsive and not inclined to help. I am torn regarding my first order on this site, by far my best experience.

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Response from Wesco Published on 07/09/2020

Hello and thank you for your comment. We are sorry to read about your disappointment regarding your first order on our site. You had the bitter experience of a risky transport service that was far from meeting our standards. We hope that, in use, the ordered products will satisfy you and that you will overlook this first mixed experience by returning to see us soon on our site. Have a nice day.

Acheteur Vérifié

Published on 06/09/2020 à 14h49 following a purchase from 20/08/2020

Still no news about my complaints.

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Response from Wesco Published on 07/09/2020

Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not meet your expectations, and we apologize for our delayed response. Our customer service has taken your complaint into account, and a response has been provided to you today. We hope to have the opportunity to see you again soon on our site. Have a nice day.

Acheteur Vérifié

Published on 06/09/2020 à 14h24 following a purchase from 27/08/2020

Very good site with good products, too bad that as a professional in early childhood we do not have discounts.

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Acheteur Vérifié

Published on 06/09/2020 à 10h28 following a purchase from 07/08/2020

As I said, I haven't used the product yet, thank you.

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Acheteur Vérifié

Published on 05/09/2020 à 17h57 following a purchase from 26/08/2020

Order well received, in good condition. Nothing to complain about.

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Acheteur Vérifié

Published on 05/09/2020 à 17h04 following a purchase from 27/08/2020

I did not receive the ordered book.

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Response from Wesco Published on 10/09/2020

Hello and thank you for your comment. We are sincerely sorry about this situation. We tried to contact you, unfortunately without success. Therefore, we invite you to reach out to our customer service at [email protected] so that we can provide you with a solution. We remain at your disposal and hope to hear from you very soon. Have a nice day.