Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Half of the items were opened, the packaging box was torn, and the scissors did not match my order. In short, I am disappointed, first and last order as a result.
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Response from Wesco
Hello and thank you for your comment. Despite all the care we take to offer you quality products and services, we are sincerely sorry that our standards did not meet your expectations for your order. We invite you to contact our customer service at [email protected] so that we can provide you with a solution as soon as possible. We apologize for this first missed encounter and hope to have the privilege of seeing you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
great site full of things for children
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2020
For navigation, the site is good, but I can't log out and that's a shame! The delivery service is very good, I received a call to set the date that suited me as well as the very professional delivery person. I am a bit disappointed with the width of the beds, but the product matches my search.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2020
Impossible to reach the site. The delivery was supposed to be scheduled between the 26th and 28th. It is the 2nd of the following month and still no news, not even an email.....
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Response from Wesco
Hello and thank you for your comment. We are sincerely sorry that your attempts to contact us have been in vain and we apologize for the inconvenience caused. We hope that this unsuccessful experience will not tarnish our relationship and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Good, no problems to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site
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Response from Wesco
Hello and thank you for your feedback. We are committed to providing quality services and we are sincerely sorry that your order submission could not proceed under favorable conditions. Our order submission process relies on the use of a valid email address, without which it is technically impossible for us to trace your request. Our customer service remains at your disposal at [email protected] to answer all your questions. We would be happy to assist you during a future order submission so that it goes more smoothly. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/06/2020
Problem with a very damaged carpet, big holes in the middle. This could not have gone unnoticed. I have not heard back about the return, I sent you 2 emails.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry that you encountered this type of problem. Our customer service is informed of your situation and is doing everything possible to provide you with a solution as soon as possible. We hope to have the opportunity to see you on our site very soon. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
The site is quite smooth, but there are some difficulties in choosing targeted items. It's a shame there aren't more diverse offers
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
Very disappointed, I often order from Wesco and this time the sofa is of very poor quality...
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Response from Wesco
Hello and thank you for your comment. We are particularly concerned about the quality of the products we offer and we sincerely apologize as our quality standards were not met. Our customer service is informed of the situation and will proceed with an exchange of the product. We are sincerely sorry to read about your disappointment and we hope to see you again very soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2020
Delivery time not respected. It's deplorable
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Response from Wesco
Hello and thank you for your feedback. When you placed your order, the delivery time was announced between August 26 and 28. After checking on our side, your order was delivered within the specified time, which was August 28. To satisfy you, we do everything possible every day to deliver to you as quickly as possible. We hope that your products bring you satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2020
Perfect site and order, however, the delivery is to be deplored. I received a message saying I would receive the bed between 12 PM and 2 PM. The delivery person came at 10 AM, called me, and said he was there. I asked him to come back between 12 PM and 2 PM, he refused and said he would leave a notice of passage. I asked him to respect the indicated time in the message, he refused. I had to manage with my neighbors to intercept my package. It's a shame
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Response from Wesco
Hello and thank you for your comment. Despite all the care we put into providing you with quality services, we are sincerely sorry that the delivery did not meet our commitments. We are forwarding the information to our logistics service so that this situation, which is beyond our control, does not happen again. We hope that in use, the products will satisfy you and we thank you for your trust. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2020
My order arrived damaged, after contacting customer service a week ago, still no response... I am more than disappointed given the brand's reputation.
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Response from Wesco
Hello and thank you for your comment. Despite all the care we take in preparing the packages, we are sincerely sorry that our quality standards were not met for your order. Our customer service has acknowledged your complaint and will contact you within 24 hours to provide you with a satisfactory solution. We apologize for this unfortunate experience and hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Very functional site and high-quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Fast, practical, serious
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2020
I received an empty envelope. None of the bibs I ordered were in the delivered envelope.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
Clear and serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Satisfied, delivered on the scheduled date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Package delivered quickly, well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Professional equipment site. Some items are expensive but the quality is generally there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Thank you for the professionalism of your employees.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2020
Pretty good. This is my first order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Good, no problems to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
Deplorable delivery, lost and missing products!
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Response from Wesco
Hello and thank you for your feedback. We are committed daily to offering quality products and services. Therefore, we are sincerely sorry that your experience with Wesco did not meet our standards. Our customer service is informed of your situation and will contact you very soon. We hope to shed light on what happened and take the necessary measures to provide you with a solution as soon as possible. We renew our apologies and hope to see you again on our site under more favorable conditions. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Good quality furniture and careful work
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2020
I am satisfied with the carpet!! Too bad the delivery person left my package at the bottom of the building
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Response from Wesco
Hello and thank you for your comment. We are delighted to read that the carpet meets your satisfaction. Regarding the delivery of the latter, indeed, the delivery person's mission stops at the foot of your building. Nevertheless, your remark is quite relevant and we will forward it to the relevant services so that the information is clarified on our website. We thank you for your feedback which will help us improve. We hope to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Nothing to report, delivery time respected, product conforms to the order and received in good condition. Only downside, the package was dirty and wet, certainly during transport or in the warehouse. Nothing serious, the plastic cover did its job.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Delivery on the expected day, top material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Only one photo. You can't see the product folded which is important and for this reason I hesitated to place an order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2020
Well-designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Simple and easy to access, everything is clearly explained
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Order and delivery perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2020
good overall.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
It's exactly what I was looking for to slide under our bed and thus save space. I find it aesthetic and sturdy. Happy with my purchase I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
A lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2020
Disappointed by the quality
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Response from Wesco
Hello and thank you for your feedback. At Wesco, our quality standards are very high and we pay particular attention to our customers' feedback. We are sorry to read that our standards did not meet your expectations. To better understand your dissatisfaction and provide you with the most appropriate solution, we invite you to contact our customer service at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Order and site are perfect. The only downside is the delivery person leaving a message to make an appointment with the platform while he did not knock at the home, so delivery was postponed.
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