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Rating: 4 out of 5
Pleasant site, quick and careful delivery. A few issues quickly resolved by customer service.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Overall good...
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Rating: 4 out of 5
Good.
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Rating: 1 out of 5
A month and a half to be delivered is a shame!
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Response from Wesco
Hello and thank you for your feedback. We understand your disappointment and we sincerely apologize for this delivery delay which is far too long for our taste as well. We are particularly demanding about the quality of our services and we are all the more disappointed when it fails. Our customer service is at your disposal at [email protected] for any complaint regarding your order. In parallel, and in a continuous improvement approach, we will inform our logistics service of this unfortunate experience. Nevertheless, we hope to have the privilege of seeing you again soon on our site. Have a good day.
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Rating: 1 out of 5
I had several advisors on the phone who were very unfriendly. I asked for help to make a quote (for €600) and was told that the colors 'N' do not exist without even looking, even though I insisted that I was sure I had seen that color before... I asked about delivery times and was told nonsense as if they wanted to dissuade me from my order, I don't understand... I spoke to 3 different people on the phone and it was the same each time. Fortunately, I was able to place my order myself; it's a shame this company has beautiful products, I'm now waiting for the receipt...
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and that the encounter did not take place under the best conditions. We are also always disappointed when our respective expectations are not met. We hope that in use, our products will bring you satisfaction and that we will have the opportunity to regain your trust soon. Have a good day.
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Rating: 4 out of 5
Good, fast delivery. However, it's a shame to deliver toy cutlery in an oversized box. The order was not urgent and could have waited a few days to deliver everything at the same time.
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
Fast delivery, well-packaged items, generally good quality.
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Rating: 4 out of 5
Fast shipping
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Rating: 2 out of 5
After a very long delivery delay, the merchandise arrived defective. 15 days of exchange with customer service to ultimately return the merchandise and an additional week to receive the refund for it.
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Response from Wesco
Hello and thank you for your comment. Your order was unfortunate in more than one way and we are absolutely sorry for that. We place great importance on the quality of our products and services, so we are always particularly disappointed when our quality standards are not met. Your feedback encourages us to be more vigilant so that this situation does not happen again in the future. We hope you will give us a second chance and that we will have the opportunity to see you again in the near future on our site. Have a nice day
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Rating: 4 out of 5
Compliant product, very good, I would have liked to have better tracking of the package, appointment only the day before delivery.
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Rating: 4 out of 5
Too bad the package is much too large for the volume of the items, it takes up a lot of unnecessary space and prevents delivery in the mailbox.
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Rating: 4 out of 5
good
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Rating: 1 out of 5
Order received quickly but the product was not the right one... Waiting for a response from customer service
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Response from Wesco
Hello and thank you for your comment. At Wesco, we pay particular attention to the quality of our services. That is why we are absolutely sorry for this order preparation error. Our customer service is informed of the situation and is waiting for additional information from you to provide you with an appropriate solution. For any questions, do not hesitate to contact them at [email protected]. Once again, please accept our sincerest apologies. Have a nice day
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Rating: 2 out of 5
Order of an item that ultimately is not in stock, they charged me the total shipping fees for a small item that I had added to my order in passing, ultimately the main item was not restocked and I requested to cancel my order. Poor communication, they could have at least warned me before sending an order and a truck for a plastic watering can... too bad
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Response from Wesco
Hello and thank you for your comment. We are sorry that our encounter did not go as well as we hoped. The product you initially ordered is available again on our site if you are still interested. Our customer service is of course at your disposal at [email protected] for any requests. Despite this unfortunate experience, we hope to have the privilege of seeing you again soon on our site. Have a nice day
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Rating: 4 out of 5
Good site
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Rating: 4 out of 5
Big delivery delay
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Rating: 4 out of 5
Fast delivery, nice color, and very practical. The only downside is that when detaching the label upon delivery, it leaves a small hole in the towels.
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Rating: 4 out of 5
Good product.
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Rating: 2 out of 5
They should check what they sell.
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Rating: 2 out of 5
I ordered a Butai with 2 Kamishibai stories, I received the package in two parts; I went on vacation and didn't open it right away upon my return otherwise I would have returned it. Unfortunately, their return policy is within 20 days. The Butai is not designed to hold the reading boards, it is too big so it doesn't look nice, it looks patched up because the boards are shorter. I am extremely surprised by this mix-up and lack of seriousness, really disappointed.
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Response from Wesco
Hello and thank you for your comment. At Wesco, we pay particular attention to our customers' feedback regarding product use. That’s why our Quality service has conducted a check on the relevant references and it turns out that the stories measuring 42x30cm are indeed not suitable. We apologize for this issue and thank you for your feedback which will allow us to improve and make the necessary corrections on our site. We invite you to contact our customer service at [email protected] to provide you with a solution. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day.
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Rating: 4 out of 5
The package took a little time to arrive, but the order is compliant. I ordered a cot and its sleeping bag sheets. Bright color, lightweight fabric, and easy to wash, practical cot to handle. As always, good products accessible to individuals too! Thank you!
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Rating: 4 out of 5
No delivery problems. Navigation on the site was difficult (maybe because of the mobile phone). I had trouble finding certain items even by entering them in the search bar.
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Rating: 4 out of 5
The site is very good, I am very satisfied with my order
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Rating: 4 out of 5
Plastic smell. Looking forward to a more natural variant.
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Rating: 4 out of 5
As a professional in early childhood, I am very happy to be able to order products for professionals, but it's a shame not to have free shipping.
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Rating: 4 out of 5
Perfect for children's naps, very comfortable and secure.
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Rating: 4 out of 5
Quality item.
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Rating: 4 out of 5
My order is not in accordance with what I ordered, red-orange instead of the blue I had ordered, and I did not receive the catalog as agreed.
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Rating: 4 out of 5
The site is easy to access and the delivery is very fast, the rug is top-notch.
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Rating: 4 out of 5
Half cocoon as described, I am delighted, one star less because of delayed delivery.
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Rating: 4 out of 5
Good navigation.
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Rating: 1 out of 5
Book received VERY damaged in impeccable packaging - so defective packaging (spine crushed and crumpled hardcover).
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Response from Wesco
Hello and thank you for your comment. We attach great importance to providing high-quality services and products. We are therefore sincerely sorry that you received a defective product and we apologize. Our customer service has been informed and is doing everything possible to proceed with an exchange of the product. We hope to see you again soon on our site. Have a nice day.
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Rating: 4 out of 5
The order arrived quickly. The screwdriver is very realistic, not too heavy. The only small flaw is that the LED light is a bit too bright. We put a sticker on it to dim it. It's a shame that screws, nuts, and bolts are not provided or sold separately.
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Rating: 4 out of 5
Quality products, easy to order and very quick to receive. It's a shame that shipping costs are charged. You need to have a large order amount for them to be free.
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Rating: 4 out of 5
Fast delivery within the deadlines.
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Rating: 1 out of 5
Delivery problem where supposedly I refused the delivery and the color I chose was multi-color, but in the end there are only 2 colors and they are dull, orange with gray.
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Response from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services. We are sincerely sorry to see that your order did not meet your expectations and that the delivery did not meet our standards. To provide you with a solution and address your disappointment, we invite you to contact our customer service at [email protected] specifying the subject of your complaint. We apologize for this disappointing experience and wish you a good day.
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Rating: 4 out of 5
Everything went well.
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Rating: 4 out of 5
I find it a shame that it is not in a package, just the box of the ordered item.
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Rating: 4 out of 5
Very good site and quite straightforward to get what you want. Moreover, it's very pleasant not to have to create an account.
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