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A
Rating: 4 out of 5
Very good.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Good order tracking, but called twice to schedule delivery. Called on Thursday to be delivered the next day between 9 am and 5 pm: okay, I won't move all day: no delivery, no call for explanation! The following Monday called again for an appointment the next day for delivery. This time delivered around 4 pm.
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A
Rating: 4 out of 5
5 but especially don't change anything.
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A
Rating: 4 out of 5
Products adapted and compliant with requirements. I love this site.
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Rating: 4 out of 5
Order received very quickly. However, I find that the bed sags rather quickly. My daughter has gone up and down a few months and already we can see that the bed is sagging on the sides. Given the price, I thought the foam would be more solid than that...
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Fast home delivery.
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A
Rating: 4 out of 5
Good, despite the late cancellation of part of the order due to supply issues.
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Rating: 4 out of 5
Good service.
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Rating: 1 out of 5
Customer service is deplorable. What can I say about my order: missing, damaged, incorrect products... I contacted customer service to correct these errors, and it turned out to be a real obstacle course. I received several responses to the same email that contradicted each other. Slow and bad faith customer service: I had to follow up several times and send photos of the items they sent me to prove that they were not the references I ordered. I received my order in early May, today is June 14 and I am still waiting for a sheet of stickers. What SLOWNESS! Relatively expensive site, on some products we can see price differences of up to €10 compared to competitors.
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Response from Wesco
Hello and thank you for your comment. We are sorry that your experience with us has been unfortunate and that our quality standards have not been met for your order. Despite all the care we take in preparing our packages, mistakes can happen, and we take every customer return into account to improve our service quality. The health situation we experienced somewhat disrupted our internal organization, and our response times were impacted. Nevertheless, your request has been processed, and our customer service has already proceeded with the reshipment of the concerned products. We apologize for this setback and wish you a very good day.
A
Rating: 4 out of 5
The site is very well done. The order matches the product on the site. Small downside on the delivery time, which was longer than indicated at the time of ordering.
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Rating: 4 out of 5
Very good site.
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Rating: 1 out of 5
I ordered months ago and still haven't received anything. I receive emails saying that the shipment has been made, contradicted by the customer service that I call regularly. In the end, I ordered in early March, and it's mid-June and still nothing. This is definitely the last time I order from Wesco!
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry to see such a situation. Our customer service confirms a delivery to your home on 16/06. We regret such a long delivery time and hope that your products will bring you satisfaction. We hope you can move past this unfortunate experience and that we will have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
The site is quite simple thanks to the different categories and subcategories.
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Rating: 4 out of 5
No issues, good site.
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Rating: 2 out of 5
I ordered paint and received it damaged. One of the 3 stencils I did not receive and I was told that I received everything at the same time, I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any complaint related to the paint ordered at the address [email protected]. The stencils were delivered at a later time and we hope they meet your satisfaction. We hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
A book with a damaged cover so I am not entirely satisfied.
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Rating: 4 out of 5
products delivered as expected, the site seems to have an extremely wide range of products, too bad it is not optimized for mobile, and that there are no additional categories like on toy sites to find what you want, sometimes we give up before the end of the pages! Maybe an age classification could be a plus
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A
Rating: 4 out of 5
Quick reception except for one item that I had to cancel.
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Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
Overall satisfied with my order. However, part of my order was delivered 1 month later. Customers should be informed of unavailability before placing the order.
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Rating: 1 out of 5
I am quite irritated, it has been almost fifty days since I ordered two chairs and I STILL have not received them.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and are sorry for this long delivery time. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback is valuable and allows us to implement the necessary corrective actions. Your order has now been delivered and we hope it meets your satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
A
Rating: 1 out of 5
We received a product that did not match the description, namely a bed made mainly of raw plywood when the only composition mentioned was 'solid beech'. Customer service did not want to take back the product and has obviously corrected the erroneous description of their product since, this kind of practice is frankly detestable and I regret having trusted this company.
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Response from Wesco
Hello and thank you for your feedback. Your comment has been taken into account and indeed the product description has been updated for clarity. Our customer service has considered your dissatisfaction and has contacted you to propose a solution that meets your expectations. We hope that the proposed solution will alleviate your disappointment and that we will have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 4 out of 5
Products are quite expensive but of very good quality, nursery items, the bibs are of very good quality and durable. They are large, reaching down to the knees for 2-year-old children. I do not regret my purchase. The disinfectant products are effective and do not have a strong smell.
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Rating: 4 out of 5
Nothing to report.
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Rating: 4 out of 5
Quality products, some made in France, sturdy and with a variety of options. The downside: the delivery time, sometimes in several parts...
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Rating: 4 out of 5
Easy, varied products
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Rating: 4 out of 5
Despite the health events, things went relatively well in terms of delivery. Thank you.
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Rating: 1 out of 5
More than a month to receive a defective order.
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Response from Wesco
Hello and thank you for your feedback. We understand your disappointment and are sorry that your order did not meet our quality standards. Our customer service has taken your complaint into account to provide you with a solution as soon as possible. We apologize for this bad experience and hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Delivery-service
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Rating: 2 out of 5
Bad packaging, the package arrived torn. The bottle was rolling around in the package.
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Response from Wesco
Hello and thank you for your feedback. We are very sorry that the transport damaged your order. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. Thank you for your kindness.
A
Rating: 4 out of 5
No issues.
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Rating: 4 out of 5
Very good, slight delay in my order but I was informed.
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Rating: 4 out of 5
Good site although a bit expensive...
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Rating: 4 out of 5
Navigation on the site is facilitated by the ability to select criteria such as age for example. The explanations are not developed enough for me to fully understand the product. On average, I am satisfied. The delivery was very good and fast
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Rating: 4 out of 5
Excellent products. The delivery service (92) was deplorable on two successive occasions. (Take the time to properly check the condition of the goods upon receipt)
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Rating: 4 out of 5
Navigating the site is not simple, but I still managed to partially find what I was looking for. However, regarding delivery, I had a package that was completely ripped open
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Rating: 4 out of 5
Very good, except for the delivery which was a bit long... otherwise good products
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