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A
Rating: 4 out of 5
Great selection of items, reasonable prices, fast and flawless delivery!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
The order was easy to place, the delivery time was satisfactory, difficulty in visualizing the size and material in distance selling but this is not specific to Wesco!
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Rating: 4 out of 5
It's as described
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A
Rating: 4 out of 5
received on time. Damaged box.
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Rating: 4 out of 5
The products are good. But every time I order from them, the products arrive in poor condition. Once it was an exploded box of chalk that messed up the rest of the package, this time it was split bags of beads and beads scattered everywhere in the package, a batch of colored sheets arrived completely creased...
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Rating: 4 out of 5
pleasant and easy-to-navigate site, interesting products, fast delivery and in accordance with the order
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Rating: 1 out of 5
Your company works with the delivery company Heppner, which is very difficult to compete with in terms of incompetence. The refund is pending because according to customer service, the return of the merchandise has not yet been made. Not only did I not receive my order, but I also have to wait for it to be returned to be refunded. This is not normal!
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Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service has taken your request into account and is doing what is necessary for your refund to be processed as soon as possible.
A
Rating: 4 out of 5
I have ordered several times on the wesco site and the products are always of good quality.
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Rating: 4 out of 5
Delivery time a bit long
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Rating: 4 out of 5
Very interesting site! Fast delivery but my order was not protected in the box and it arrived partially opened. The item received is not exactly as shown in the photo (no reinforcement on the bottom of the rocker) but still of very good quality!
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Rating: 4 out of 5
Fast delivery but it's a shame that shipping costs are charged even for large orders.
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Rating: 4 out of 5
Very satisfied, the site is really good, I was called for delivery 3 days before, the delivery person was very nice.
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Rating: 4 out of 5
Order processed quickly.
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Rating: 4 out of 5
Fast shipping, thank you
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Rating: 4 out of 5
The site is very good as well as what is offered, but I am very disappointed with the delivery time which is way too long. I received my order 2 days late even though I had ordered it 2 and a half weeks ago.
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Rating: 4 out of 5
Fan of this brand. I have never been disappointed with the product. However, disappointed with customer service as there was more than a week and a half delay. I never received an email.
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Rating: 2 out of 5
Nice site. However, the delivery by LA POSTE bent and TEARED the two posters contained in the package, so VERY DISAPPOINTED WITH MY PURCHASE.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We invite you to contact our service via our form https://www.wesco.fr/savreclamation and we will process your request as soon as possible.
A
Rating: 4 out of 5
Material conforms to the order and deadline maintained with one day in advance.
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Rating: 4 out of 5
Quality material.
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Rating: 4 out of 5
Very good but as a childminder, I find it a bit expensive.
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A
Rating: 4 out of 5
Good diverse products and good quality.
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Rating: 4 out of 5
Fast delivery time; Disadvantage: invoices are not downloadable by email. Need to go through a request by email.
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Rating: 2 out of 5
Products conform to the description but delivery service is more than mediocre. You cannot choose a delivery time slot. The delivery provider was very unpleasant, he did not want to carry the bulky package to my apartment door, nor even to the bottom of the building.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Slight delay in delivery. Customer service is very competent and responsive.
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Rating: 2 out of 5
Professional material but way too many delivery problems
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
You have to search a little for what you want but you can find everything!
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Rating: 4 out of 5
Good product, conforms to the description
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Rating: 4 out of 5
Satisfied with my order because I love Wesco as a childcare assistant, the products are of quality but I will no longer rely on the site's recommendations for doll clothes. I am disappointed with size 1 which is supposed to fit dolls from 32 to 38 cm... I find it too small and too hard to put on for children...
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Rating: 4 out of 5
No news and information, confirmation by email Yes, 2 days before the product arrives
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Rating: 4 out of 5
Too many suggestions when searching by keywords
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Rating: 4 out of 5
Very satisfied with Wesco's services.
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Rating: 4 out of 5
Very good site. Fast delivery. Satisfied
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Rating: 4 out of 5
Delivery and customer service are satisfactory. I would just note a downside on the site where I don't always manage to find what I want and therefore, I take the references from the paper catalog to get there.
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Rating: 4 out of 5
Meets my expectations well
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Rating: 4 out of 5
Damaged package but no problem with the contents... no issues with the site...
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Rating: 2 out of 5
The order was delivered on time, even a few days early. Unfortunately, I had to return 2 packages because they were defective and I haven't heard back since.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
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Rating: 4 out of 5
Good
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Rating: 1 out of 5
I am still waiting for my order, it is February 25 and delivery was scheduled for February 18. However, the payment was processed. No explanation, no letter or email, I had to contact them myself. I am very disappointed
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Response from Wesco
Hello and thank you for your comment. We apologize for the delivery delay longer than that announced on the site. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has been informed of this situation and has taken measures to ensure that your package is delivered to you as soon as possible.
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Rating: 4 out of 5
easy and simple access to the site
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Rating: 4 out of 5
Very good site but lacks some explanations about the products
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