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A
Rating: 4 out of 5
Very fast
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
very practical
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A
Rating: 4 out of 5
site adapted for nurseries. Deliveries sometimes too long
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A
Rating: 4 out of 5
An order received in 4 days by Colissimo, I am satisfied
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A
Rating: 4 out of 5
A bit complicated to find the products I wanted. I did not find the science corner for preschoolers
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery time. However, it is not clear when you want to cancel an order on the site (2 different buttons, one of which does not work, and no cancellation confirmation email) but customer service is attentive, available, and pleasant.
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A
Rating: 4 out of 5
Good site, too bad that professional childcare assistants in early childhood do not have a professional discount
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Response from Wesco
Thank you for your feedback. We attach great importance to the full satisfaction of our customers. That's why we have just launched our advantage clubs. Thanks to your membership, you will benefit from points and exclusive advantages, rewarding your loyalty and commitment. Discover more information at https://www.wesco.fr/clubs-avantages-wesco.html
A
Rating: 4 out of 5
Quick service
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A
Rating: 4 out of 5
Delivery time respected
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 2 out of 5
Delivery with a 1 month delay without any commercial gesture!!
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A
Rating: 4 out of 5
Childcare assistant delivery time too long due to lack of stock
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A
Rating: 4 out of 5
I find the site very good but when searching by age group it doesn't work very well
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A
Rating: 2 out of 5
Order received in duplicate and debited twice
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A
Rating: 4 out of 5
Good site
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A
Rating: 2 out of 5
The products from this brand are very good. However, my last order did not go very well (wrong product sent). The customer service was not good in handling my complaint: little dialogue (had to chase them for responses), too slow to react (it took a month to finally get what I ordered). This does not necessarily make me want to order from them again. It's a shame!
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. We are striving to take the necessary measures to ensure that this does not happen again. Hoping to see you again very soon on our site.
A
Rating: 1 out of 5
White rug arrived with stains, borderline for a price of over 100 euros
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We are striving to take the necessary measures to ensure that this does not happen again. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
A
Rating: 4 out of 5
Good, clear site
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A
Rating: 4 out of 5
Very good products
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
Very good, fast and efficient. Products are compliant and of good quality. I recommend.
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A
Rating: 4 out of 5
Order received as expected. Good value for money. Perfect
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A
Rating: 4 out of 5
It's a site that was recommended to me and I am satisfied, I immediately found what I was looking for, the items were delivered before the expected date.
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A
Rating: 1 out of 5
A can of paint exploded all over the box! Too bad for me.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
A
Rating: 4 out of 5
Easy order and very (too) fast. It's a shame you don't offer delivery to pickup points for individuals.
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Response from Wesco
Hello and thank you for your feedback. We offer delivery to pickup points for all eligible items. However, the mattress you ordered is considered a bulky product: that is why you could not choose this delivery method. We hope to see you again very soon on our site.
A
Rating: 4 out of 5
Could improve on product searches.
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A
Rating: 4 out of 5
Note for delivered products: 4 stars. An assembly manual was missing.
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A
Rating: 1 out of 5
The product sheets are not clear enough, which led me to buy a brachiation bar without the fixings, so I will end up paying more for shipping than for the fixings or simply not ordering from you anymore.
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Response from Wesco
Hello and thank you for your comment. We completely understand your disappointment and will do what is necessary to avoid any confusion when purchasing this product.
A
Rating: 2 out of 5
I ordered in mid-December for a pouf to make a Christmas gift. The pouf was available. A few days later, customer service informed me that the order would be delayed until early January 2020. I just received the pouf today. This is unacceptable. The other orders placed on your site went well. I will think twice now about buying from Wesco.
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Response from Wesco
Hello and thank you for your review. We apologize for the longer order delay than what was announced on the site. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
good site
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A
Rating: 2 out of 5
Difficult to have the same person on the phone, who can keep you updated on your order tracking: Having a reference person would have been a good solution... Tired of repeating the same questions, remarks... A reference person to express your needs...
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Response from Wesco
Hello and thank you for your feedback. We understand your request for a reference person. However, please know that our entire customer service team is versatile and is therefore able to respond to different expectations. To be closer to everyone's requests, we have recently deployed a tool that allows us to have a history of requests, which will avoid having to reiterate information. We hope that your future exchanges will bring you complete satisfaction.
A
Rating: 4 out of 5
A little disappointment for the plasma ball that our child took in their hands to discover and it fell from barely 40cm and broke. We thought it would be a bit more shock-resistant since it was made for children... Otherwise, everything else is perfect!!! Good quality 😍
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A
Rating: 4 out of 5
a bit pricey
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A
Rating: 4 out of 5
very good
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A
Rating: 2 out of 5
The products disappointed me.
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A
Rating: 4 out of 5
Pleasant and easy-to-use site
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A
Rating: 4 out of 5
Too bad the delivery takes a lot of time (3 weeks is huge compared to Amazon). The delivery window is too wide (3 days!!). It is not specified on the site that the order is delivered only to the foot of the building. The rug meets expectations but I find it very expensive.
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A
Rating: 1 out of 5
Customer service is deplorable, over a week to acknowledge a customer service request, 2 weeks later the ticket is still not processed...
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction. Our customer service has sent you an email to address your request as soon as possible.
A
Rating: 4 out of 5
No particular problems on the site.
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