English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
It's a pity to pay shipping fees when the products (which are indeed of quality) are already quite expensive...
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
I only received 5 packages out of 6 while all 6 have already been paid for. I am still waiting for your news regarding the last delivery.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that part of your order was missing. Our customer service has sent you a form to complete in order to provide a solution to your issue. Please feel free to get back to them.
A
Rating: 4 out of 5
Faster delivery than expected. Baby has been sleeping since birth. Very practical.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Satisfactory
Translated reviews
A
Rating: 4 out of 5
Lack of loyalty benefits
Translated reviews
A
Rating: 4 out of 5
Good products, very poorly designed website, but once in the cart everything works correctly. High-quality products, fast delivery although not announced (contacted by the delivery person (Heppner) on the day of delivery.
Translated reviews
A
Rating: 4 out of 5
Products a bit expensive but super quality. Package delivered by post, but the package was open.. fortunately nothing was missing (great post!).
Translated reviews
A
Rating: 4 out of 5
I like the material sold by Wesco, the prices are too high. They respond quickly to emails. The telephone reception of their carrier is deplorable! That's why I took away one star.
Translated reviews
A
Rating: 4 out of 5
Delivery a bit long and delayed for the car but very good item.
Translated reviews
A
Rating: 4 out of 5
Package well packaged.
Translated reviews
A
Rating: 4 out of 5
Rather well organized and easy to find your product.
Translated reviews
A
Rating: 2 out of 5
Package received broken, waiting for a response.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your product was broken. Our customer service has taken your request into account and your package is being resent.
A
Rating: 1 out of 5
The paint batch was not in the package and still no response following the complaint. We ordered from Wesco because the delivery is fast, but ultimately we do not know when we will receive the paint!
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that a part of your order was missing and we apologize for it. Our customer service has taken your complaint into account and is doing everything possible to send your paint as quickly as possible.
A
Rating: 2 out of 5
I give a bad rating not for the items but for the delivery which is really very poor! And the lack of information from your side regarding the delivery time.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for the delivery delays that were indeed not as announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 4 out of 5
Good products.
Translated reviews
A
Rating: 1 out of 5
Really disappointed. It was the first time I worked with Wesco, but I think it will be the last. They do not respect deadlines and especially do not inform the customer. A carpet ordered on December 6 received on January 9!!!!! I was the one who had to call to find out where my order was, even though they had my mobile and email address. And on top of that, I received the carpet by carrier in a simple plastic bag that could have been damaged during transport. When I called, I was barely received and not even a word of apology for the delay. No, really not commercial.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that your first order did not go as smoothly as expected. Our customer service is informed of your dissatisfaction and will get back to you very soon. However, we hope that your order brings you complete satisfaction.
A
Rating: 4 out of 5
It's a shame that the delays are sometimes so long (carpet). Otherwise, order and delivery efficient
Translated reviews
A
Rating: 1 out of 5
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
A
Rating: 1 out of 5
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
A
Rating: 4 out of 5
Fast delivery.
Translated reviews
A
Rating: 4 out of 5
Clear
Translated reviews
A
Rating: 2 out of 5
Disappointed with communication and delivery time
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the delivery of your order. We have informed our logistics service. However, we hope that your order brings you complete satisfaction today.
A
Rating: 4 out of 5
Very good products
Translated reviews
A
Rating: 4 out of 5
I am a childminder and I am a fan of your catalog. Only downside: that I cannot get a discount as a professional in early childhood like in childcare stores (Aubert, Bebe9,...) where I have a 10% discount upon presentation of my approval. Equipping a house for children is expensive, and I do not benefit from any assistance.
Translated reviews
A
Rating: 4 out of 5
Excellent product and very professional delivery service. Slight downside, a bit long delivery time
Translated reviews
A
Rating: 2 out of 5
Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay that was not made according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We hope that your product brings you complete satisfaction.
A
Rating: 4 out of 5
Hello, the delivery time slot is too large. Waiting from 10 am to 3 pm! I do not have the correct invoice in the package. I have the invoice of another customer. I will call you tomorrow to get my invoice. Otherwise satisfied with the delivery time and the material. Best regards
Translated reviews
A
Rating: 1 out of 5
Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. To take your complaint into account, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
A
Rating: 4 out of 5
quite clear and readable.
Translated reviews
A
Rating: 4 out of 5
Good, no problems to report
Translated reviews
A
Rating: 4 out of 5
and ahead of the initial date
Translated reviews
A
Rating: 4 out of 5
The delivery time was not respected as I had to make a complaint. For everything else, there is nothing to say.
Translated reviews
A
Rating: 4 out of 5
Very good product but it's a shame that shipping costs are not offered. You could save money by sending the order in a much smaller box and offering the shipping costs.
Translated reviews
A
Rating: 2 out of 5
Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We apologize for the longer order delay than announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Pleasant site and easy to find what you are looking for
Translated reviews
A
Rating: 1 out of 5
Item received not compliant with the order placed. And no response to complaints
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We have taken your request into account and apologize for the error on the product. However, we are waiting to receive the photos of what you received. Please do not hesitate to contact our customer service to process your request.
A
Rating: 4 out of 5
Always good products for our welcome of the little ones!
Translated reviews
A
Rating: 4 out of 5
A bit expensive
Translated reviews
A
Rating: 1 out of 5
Missing part of my order! I wrote to customer service and received no response regarding the item I did not receive!
Translated reviews
Response from Wesco
Hello. Thank you for your comment and we are sorry to hear that part of your order was missing. Our customer service has taken your request into account and will process it as soon as possible to regularize your situation.