Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.
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Response from Wesco
Hello and thank you for your review. Although we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2019
Poorly organized.
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Response from Wesco
Hello and thank you for your feedback. We strive to meet all your expectations and work daily to provide complete satisfaction to each of you. Sometimes, there are unforeseen circumstances. However, we hope that your order has brought you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
Correct product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2019
No issues with this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
No issues with this product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Delivery on time as announced. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Simple navigation, top after-sales service for delivery tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Nothing particular to report... fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2019
We can't reach them by phone
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Response from Wesco
Hello. We thank you for your comment and are sorry that you had difficulties reaching our customer service. In such cases, we invite you to send an email to alert us of your situation. It will definitely be read by our service and you will be contacted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/11/2019
Very disappointed to discover upon opening the packages that the items are not necessarily from the WESCO brand, and that they mostly come from China. In my opinion, this is therefore misleading advertising. Wesco is therefore a reseller, and this should be specified for each product.
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Response from Wesco
Hello Mrs. Loiseau, We thank you for taking the time to leave your opinion. We are sorry to read your dissatisfaction. Please know that half of our catalog offers Wesco products and that 98% of our suppliers are European and thus, only 2% have a dimension outside Europe. Your choice was indeed on products selected by Wesco that meet our uncompromising quality standards. Did you know that all products sold by Wesco are certified? Thus, you can be assured that your items will bring joy to children.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Box in which the toy was found opened
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
Good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2019
Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....
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Response from Wesco
Hello, we thank you for your feedback. Sometimes errors occur in orders and we apologize for that. We hope your products bring you complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Delivery made within the announced time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Products conform to the description. Delivery a bit long especially when the delivery person does not warn of their arrival or at the last moment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Disappointed, because my order was not complete. It was meant to be a gift for Christmas..
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Response from Wesco
Hello, thank you for your feedback. We are sorry to hear that your order arrived incomplete. We have checked your order and from our side, your package was sent complete, in one single package. We invite you to contact our customer service which is at your complete disposal at 05 49 80 01 66.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
A bit long shipping (longer than expected...) and unpleasant delivery person
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Be careful with color shades. Differences in colors between the product presented on the site and the delivered product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
super products that are not found everywhere, too bad that free shipping is not available until a significant amount....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Respect for the order time, correct packaging, everything was respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Dear
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2019
Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that your order was damaged. Our customer service has taken your request into account and is taking the necessary steps to replace the broken bottle and the missing one. We hope your new paints will bring you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2019
Waiting for customer service after receiving damaged blocks
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Response from Wesco
Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2019
Everything went very well, just a bit of waiting to get the desired color.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2019
More than 2 months of waiting to receive my order and with rather high shipping costs!
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Response from Wesco
Hello and thank you for your feedback. We have checked your order and the announced deadline. The delivery was indeed scheduled between 11/12 and 13/12. Depending on the products ordered and our stocks, it sometimes happens that the deadlines are longer. We hope that your order brings you complete satisfaction today.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2019
Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.
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Response from Wesco
Hello, thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. We understand the difficulty you encountered and your situation. Unfortunately, for safety reasons, the delivery agreement requires delivery to the ground floor only. However, we hope that your order brings you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2019
disconnected several times and very difficult to reconnect. Phone line inaccessible. No trust in the customer.....
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your issues on our site. During these festive periods, a high influx can sometimes slow down the site's usability. However, we are doing everything internally to provide you with the best experience on our site and we take your feedback into consideration. We place great importance on the quality of our services, whether it be listening or advice, and we invite you to contact our customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
Great site, nothing to complain about.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2019
A long story, you can move a truck to deliver an order that is actually just a catalog and a letter telling me that my toy is actually not available. I received it 3 weeks later after several complaints, I received my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2019
A bit long for delivery. It's also a shame that for a school, you have to wait for the receipt of the check... Happy holidays, Sandra Isoard, director.
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Response from Wesco
Hello and thank you for taking the time to evaluate your purchase and your feedback on your experience. Your comment contains personal data and cannot be shared. Thank you for your understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
I am satisfied, just a mistake on my part because the doorbell is not in my name and I had forgotten this detail, and the delivery person did not call me, which is a shame. But since it was my mistake, it's not a big deal, I will pay attention next time. Delivered quickly, but I haven't opened it yet, so I can't comment on the condition of the merchandise. For now, I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
Little-known site for individuals but with very nice, creative products, and I was not disappointed with the relief map of France that arrived on time and very well packaged.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2019
The item I received did not match the item in the catalog at all. Customer service acknowledged their mistake. I requested a refund due to their error and received a credit note. So I am not very happy.
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Response from Wesco
Hello, thank you for your feedback. Sometimes errors occur. We have processed the refund for your order and hope we have met your expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2019
Navigation on the site is okay. Delivery a bit long. And there was an error on the order, a speaker instead of a Tibetan bowl!
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2019
Very good, nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2019
Fast and compliant delivery. Good quality products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Nothing particular to report, everything is in order. The only downside is the delivery of the catalog separately... it could have been included with the cart. Let's be eco-friendly!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Good, no problem.
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