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A
Rating: 4 out of 5
Fast shipping
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, sometimes an error slips in. We hope that our new shipment will meet your satisfaction.
A
Rating: 4 out of 5
Hello, the only issue with the order is that I chose a delivery date (quite far away). Order placed on September 1st and we requested delivery between September 23rd and 25th, and it was only on the 25th or 26th that we were informed that our order was not ready, which I find really unfortunate! Moreover, the reception with the carrier went very well and they were very friendly. A big negative point for the delay in information regarding the delayed order.
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A
Rating: 4 out of 5
Purchase delivered as expected
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A
Rating: 4 out of 5
Very good quality but a bit expensive for individuals.
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A
Rating: 4 out of 5
Delivery delay.
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A
Rating: 1 out of 5
Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.
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Response from Wesco
Hello and thank you for your review. It indeed highlights an incident that we would not have seen without it. We are absolutely sorry to have disappointed you and just as much for not having responded to our quality requirement. The reception time is explained by the incredible rise in the number of orders. For us, there is no small order or priority customer. We chose to open our doors to individuals and we sincerely believe that offering you the same quality products that guarantee safety is a chance for every child. We would like to apologize once again with a small commercial gesture and hope that you will not hold it too much against us.
A
Rating: 4 out of 5
Very good, order received really quickly!!
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Rating: 4 out of 5
Rather good.
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A
Rating: 4 out of 5
Orders always made from the catalog.
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A
Rating: 2 out of 5
Delivery too long
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed sparked the interest of many people at the same time. Our little elves did their best to make new ones for you. We hope this wait hasn't overshadowed your experience with your item.
A
Rating: 4 out of 5
Easy to use site
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A
Rating: 4 out of 5
Very good delivery, package well
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A
Rating: 4 out of 5
Order arrived quickly. Sheets perfect for 'nursery' beds. However, they could be softer.
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A
Rating: 4 out of 5
Delivery time respected, very serious.
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A
Rating: 4 out of 5
in accordance with the request
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A
Rating: 1 out of 5
Order placed with 3 items available within a week. Everything was delivered 6 weeks later!!!!! And this beyond the agreement of our establishment. We will therefore have to conduct another check! Very random response, no date, no commercial gesture. Table tops scratched, anti-finger pinch cracked. My two establishments as well as those part of our group will think about another supplier.
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry for not being as quick to deliver as we would have liked. Despite all the care we take in preparing your packages as quickly as possible, we have experienced a significant workload that explains this delay. We hope that our commercial gesture will help alleviate your disappointment and we hope to see you again soon, under better conditions.
A
Rating: 4 out of 5
The products are of very good quality and the site offers a huge selection. The only downside is the waiting time between the order and delivery which was long but I am still very satisfied.
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A
Rating: 4 out of 5
The rug was delivered before the scheduled date, too bad it was folded in half and in a packaging that was too large
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A
Rating: 4 out of 5
Very good quality A3 Butai.. I haven't used it yet.. Too bad it's not more highlighted.. it's quite neutral
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A
Rating: 1 out of 5
Error with the item on your part and a minimum 15-day wait for customer service processing is lamentable
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes an error slips in. We are sorry for not meeting our standards but still hope that the returned item suits you.
A
Rating: 4 out of 5
A wonderful selection of items with simple and fast delivery.
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast.
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A
Rating: 2 out of 5
I was not at all satisfied with my order, items delivered broken in two shipments
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We hope that our commercial gesture will bring you comfort and that you will not hold this inconvenience against us.
A
Rating: 4 out of 5
Clear, quality items
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A
Rating: 2 out of 5
Some items are missing and some are broken.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, it happens that an error slips in and that the transport is not as respectful of the products as we would like. We hope that our new shipment will satisfy you.
A
Rating: 1 out of 5
Order never received because the delivery person lost the package. Wesco after-sales service took 3 weeks for a new shipment.
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A
Rating: 4 out of 5
Pleasant site and easy to navigate
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A
Rating: 2 out of 5
More than a month to be delivered, I don't understand why Wesco doesn't inform the customer right away, that is to say at the time of ordering... delays when a product is out of stock... It's very unfortunate when you're waiting for materials to work. I had to contact them twice. But this is the first time this has happened. My previous orders went smoothly. But here, not even a gesture or an apology... I had to order urgently elsewhere to work...
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A
Rating: 1 out of 5
Zero communication, I still don't know where my order is!!!
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it's listening or advice. Please note that as soon as you place an order with Wesco, you have a tracking link for your package processing that appears in the details of your order and on the confirmation email. This allows you to track your order from its preparation in our warehouses to delivery at your home. Wishing you a good reception.
A
Rating: 4 out of 5
Delivery on time... very good!
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Rating: 4 out of 5
Simple and clear navigation on the site. Delivery on time. satisfied with my order
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Rating: 4 out of 5
Very rich site but some products are a bit expensive!
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Good follow-up on my order, very interesting early childhood products. Very long delivery time.
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Rating: 4 out of 5
delivery longer than expected
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Rating: 4 out of 5
effective
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Rating: 4 out of 5
Great fast and efficient service
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Rating: 4 out of 5
Good site with fast and careful delivery but a bit expensive...
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