Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I only received part of the boxes, resulting in only having the legs of the ordered table and the chairs: no tabletop. I have not been contacted since the delivery yesterday afternoon to provide any information or anything.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to have made you wait three days to send you the rest of your order. We hope you are satisfied with your choice and look forward to seeing you again soon on wesco.fr.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2019
I found the colored chalks loose and broken in the package
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Response from Wesco
Hello and thank you for your feedback. We hope your new chalks bring you satisfaction and we look forward to seeing you again soon on wesco.fr.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2019
The products are good, but the site is sooo slow to load ...
Always amazed at each visit...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2019
I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. You received your package two days after placing your order. The delivery was made according to your requests and without any issues on the desired date and location. We understand your eagerness to receive our products and thank you for it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2019
easy to navigate
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
Order of a rug for delivery scheduled for J+5. On the day, no delivery and no message from Wesco. On J+10 I sent an email. Response: we will deliver but later without giving a date. Summary: effective delivery more than 30 days later. No commercial gesture. Very bad customer experience
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Response from Wesco
Hello and thank you for your feedback. We are sorry that we did not deliver according to our standards. Unfortunately, we have been victims of our success and the selected item has been particularly popular. We hope that our commercial gesture combined with the quality of our favorite rug will bring you satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/08/2019
A stool was delivered instead of the mirror ordered
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
2 packages arrived very damaged. When I opened one of them, 2 cans of paint were damaged
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transportation does not go as planned. We apologize and hope that your new paint cans fully satisfy you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2019
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
impeccable delivery on the scheduled date. The content of my order is very satisfactory, except for the mattress protector which is of very poor quality, to see after different washes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2019
serious site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2019
I will give my opinion when I have received all the items from my order, which is about a month and a half late apparently
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the wait, our products were victims of their success this summer. We hope you are satisfied with your items now received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2019
Prices are quite high, but the quality and choice are there. Too many non-recyclable and unrecyclable plastic items for my taste. It's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2019
The selection of criteria does not always work and could be more precise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2019
Not very functional on mobile
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
delivery quite fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2019
I only give 4 stars because my package did not arrive on time, it was lost before reaching me. Otherwise, the product is in accordance with what I had seen, in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2019
No unpleasant surprises
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
Satisfied with the delivery (quality packaging and deadlines respected)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2019
The site is well built, pleasant and easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2019
Nothing to complain about as usual with Wesco. Products suitable for children and the profession of childminder.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2019
Varied choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2019
Very fast!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2019
The delivery person called the day before to arrange a delivery appointment, which is very appreciated!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2019
Nothing to say.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2019
I received a damaged bed!
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing impeccable packages for you, it happens that a defective product slips in and we apologize for that. We hope your new bed meets your expectations perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
Arrived on the indicated date, products in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Delivery expected on time, no issues on the site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2019
I never received my package
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Response from Wesco
Hello and thank you for your feedback. Without a response from you, we proceeded with a refund. We apologize for this mystery that remains to be solved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2019
Way too expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2019
The delivery was very long!
Nothing to say about the people I spoke to on the phone, friendly and responsive (thank you to them)
However, there seems to be a problem between Wesco and Ziegler. The delivery note stated 2 packages while I only ordered one product. So it is the catalog that blocked the delivery, it is incomprehensible.
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Response from Wesco
Hello and thank you for your feedback. The delivery time was indeed longer than expected and we apologize. We hope your order meets your satisfaction and we would like to thank you for your kindness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
no issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2019
Good site and good product, I am still waiting for an order that has been pending for several weeks now so I hope it will arrive soon. Otherwise, the other orders arrived on time and in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2019
Good site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2019
The site lacks details about the items it offers. However, the delivery time is satisfactory and the quality of the products is also good.
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