English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Many choices
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Reliable site.
Translated reviews
A
Rating: 4 out of 5
The site is well designed.
Translated reviews
A
Rating: 4 out of 5
The shortcuts from the menu are sometimes difficult to access, especially from a smartphone. Otherwise, the site is quite clear, with many photos to help purchase items.
Translated reviews
A
Rating: 4 out of 5
Site and product quality are top-notch. However, my package arrived open. Much less good
Translated reviews
A
Rating: 4 out of 5
The site lacks clarity for ordering products. Other than that, I recommend.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Maybe tighten the items a bit more to have a little less packaging.
Translated reviews
A
Rating: 4 out of 5
Fast delivery, well-tracked package and arrived before the announced date. Appreciated PayPal payment.
Translated reviews
A
Rating: 1 out of 5
I did not receive the missing baby bouncer despite my complaint
Translated reviews
A
Rating: 4 out of 5
Site with quality and professional material
Translated reviews
A
Rating: 2 out of 5
I am missing half of my order
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Your second package has indeed been returned to us. It was sent out again yesterday so that you can receive it as soon as possible. We wish you good reception.
A
Rating: 1 out of 5
Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are a French SME listening to our customers and are sorry to see your dissatisfaction. You received your package within the announced deadlines during your order and although it seems a bit long to you, we refuse to impose a too frantic pace on our employees, who are already giving 100% to meet your expectations and prepare your packages with care.
A
Rating: 1 out of 5
I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We take great care in the manufacturing and packaging of our creations. We are sorry that you received the damaged bunk bed. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
A
Rating: 2 out of 5
difficult to access
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Your comments help us improve our service and this is why we created this system. Without your precision and without a response to our email, we unfortunately cannot follow up on your remark.
A
Rating: 4 out of 5
Satisfied with the products and reliable delivery method
Only downside, one package was open and I was missing a waxed cotton thread item (noticed after signing the delivery slip, too bad!)
Translated reviews
Only downside, one package was open and I was missing a waxed cotton thread item (noticed after signing the delivery slip, too bad!)
A
Rating: 4 out of 5
Complete and practical
Translated reviews
A
Rating: 4 out of 5
Favorable review
Translated reviews
A
Rating: 4 out of 5
Good contact, fast delivery, despite a slight delay, the delivery was free!
Good! I recommend and I will place other orders.
Translated reviews
Good! I recommend and I will place other orders.
A
Rating: 4 out of 5
Delivery time a bit long at home but very pleasant delivery person. No issues with the online service Wesco.
Translated reviews
A
Rating: 4 out of 5
I would have rated it very good but it's regrettable not to have a small gift offered even with an order over 1000 € and this has happened twice
Translated reviews
A
Rating: 4 out of 5
nothing to report
Translated reviews
A
Rating: 4 out of 5
Reliable site
Translated reviews
A
Rating: 4 out of 5
Very good overall even though the shipping could be a bit faster.
Translated reviews
A
Rating: 2 out of 5
I ordered a blue sleeping bag and received a white mattress protector; disappointing. I am waiting to see if customer service is responsive.
Translated reviews
Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Very good quality product, but a bit expensive for childminders. Too bad.
Translated reviews
A
Rating: 4 out of 5
The delivery went very well but there was a lot of plastic packaging in the boxes, it would be good to limit them
Translated reviews
A
Rating: 4 out of 5
Adapted for communities
Translated reviews
A
Rating: 4 out of 5
Good, no issues to report.
Translated reviews
A
Rating: 4 out of 5
Plenty of storage tips
Translated reviews
A
Rating: 4 out of 5
Great!
Translated reviews
A
Rating: 4 out of 5
It is sometimes difficult to know which section to look in, but the site is pleasant to navigate.
Translated reviews
A
Rating: 4 out of 5
Good.
Translated reviews
A
Rating: 2 out of 5
See my email to customer service!!!
Translated reviews
Response from Wesco
Hello and thank you for your response. We are happy about your relief and hope to see you again soon on our site. We also wanted to thank you for your compliment regarding customer service.
A
Rating: 4 out of 5
I have nothing to say about the ordered products, but I found the time from order to reception very long.
Translated reviews
A
Rating: 4 out of 5
Well-stocked site with a choice of beautiful products
Translated reviews
A
Rating: 4 out of 5
Good site
Translated reviews
A
Rating: 4 out of 5
Speed of execution, fragile items well protected
Translated reviews