Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Delivery time quite long. Customer service not responsive. Order error.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2019
I received an item that does not match the photo! I ordered a mug for a little boy and received one for a little girl. I wrote to customer service this weekend and still no response. I will not order from them again.
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Response from Wesco
Hello and thank you for your feedback. We try as much as possible to meet our customers' expectations and the quality of the products we offer is essential to us. We completely understand your disappointment and will do what is necessary to remedy the situation. The color of this product is random and we will change the product listing so that there is no more possible confusion. However, we are convinced that toys and materials for children should not be gendered. We work every day to promote children's right to play freely and express their tastes without worrying about the labels that we, adults, may assign to the color or pattern of the material. We hope you will not hold this against us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Very good site. Lots of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
Clear site, correct shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
the items correspond to the order
but at delivery several boxes are damaged.
the boxes are not thick enough for transport.
Some items are damaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
very rich site with many choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
Very good site with tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
Good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2019
Practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2019
Fast delivery when products are available... I appreciated the quality of listening and the responses provided in case of problems (after-sales service)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2019
Order well received and in accordance with our request.
Delivery a bit long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2019
Disappointed, I received my package well packed in a sturdy box, when I opened it there was a film to prevent everything from moving around in the box, and then I saw brushes loose in the box without packaging fortunately they are not damaged and a pack of small rings completely open so I had to search for them at the bottom of the box and well the number is not there I am missing 3
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, it happens that an oversight degrades your package and we apologize for that. We place great importance on offering you quality products while meeting your needs. Therefore, we invite you to contact our customer service by email at [email protected] to resolve this issue of missing parts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2019
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2019
3 bibs showing defects out of 7. Customer service was firm when I called
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we were unable to respond to you on May 1st due to Labor Day. Regarding the defective bibs, please know that we are committed to offering you products of impeccable quality. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
You can find everything on this site despite the shipping costs being too high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2019
the site is easy to use and the order arrived quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2019
MEETS OUR EXPECTATIONS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2019
Deplorable packaging: a huge box for a tiny book!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2019
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
Okay, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2019
delivery on the desired dates
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
very good presentation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
Complete, interesting toys both aesthetically and in terms of materials and colors
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2019
Still very expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2019
Good product but prices remain extremely high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2019
The navigation of the site is a bit slow, but the products are good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2019
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2019
VERY GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2019
quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2019
very disappointed. no dimensions indicated, I ended up with something that will not be useful to me
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Response from Wesco
Thank you for this feedback. On each product page of our site, the product description includes all the technical information to know: colors, materials, and dimensions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2019
good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
nothing negative to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
Interesting and rich site!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2019
Faithful to the photo on the site. Exactly what I expected. It's a gift for my grandson. No risk as the fruits are large enough not to be swallowed and not too large to be grasped by the hands of a 2-year-old child.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Carefully packaged order received quickly. Review the accuracy of the product description.
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