Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I received my package but there was also something I never requested, it made an additional package, a lot of pollution and congestion for everyone! This kind of thing should never happen!
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Maternelle Fontvenelle -.
Rating: 1 out of 5
following a purchase from 22/10/2025
Half of the order is missing.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that part of your order is missing and we would like to extend our sincerest apologies. In order to remedy this, could you please write to us at [email protected] specifying the missing references? We thank you in advance for this information. We hope you will give us a second chance to provide you with an experience that meets your expectations. Have a nice day.
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Sophie D.
Rating: 4 out of 5
following a purchase from 14/11/2025
I ordered an item that is unavailable elsewhere for a reasonable price, however the shipment of my items (wooden games, one in a box and the other with packaging that reveals the game and does not protect it) was in a huge box without padding. The unprotected game is unharmed, but for the boxed one, it is punctured in 3 places by the game inside...
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Crèche Les P'tits Loups -.
Rating: 2 out of 5
following a purchase from 06/11/2025
damaged arrival barrier and still no response from customer service
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the quality issue encountered with the barrier and we would like to extend our sincerest apologies. We invite you to submit a complaint to [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged part). We thank you in advance for these details. We hope you will give us a second chance to provide you with an experience that meets your expectations. Have a nice day.
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Mairie Thorigny Sur Marne -.
Rating: 4 out of 5
following a purchase from 20/11/2025
Very easy to use ordering site
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Association Familiale Du Fium'altu -.
Rating: 4 out of 5
following a purchase from 22/09/2025
Quality materials and products!
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Christine B.
Rating: 4 out of 5
following a purchase from 20/11/2025
Very good seating
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Multi-Accueil -.
Rating: 4 out of 5
following a purchase from 28/10/2025
Avoid splitting the bill based on the receipt of items. Please send it globally when everything is received.
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Hélène Vidal -.
Rating: 4 out of 5
following a purchase from 13/10/2025
The delivery went well but one of the games is incomplete.
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Mac Solidarite -.
Rating: 4 out of 5
following a purchase from 24/11/2025
Good communication
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Mairie Du Vesinet -.
Rating: 1 out of 5
following a purchase from 18/11/2025
Request to be delivered ONLY on WEDNESDAYS, this request was not HEARD, and the hurried delivery person does not allow time to check the packages at the B.L. It's a disappointing experience.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to hear that the delivery did not go as you hoped. After checking, we unfortunately cannot find any trace of a specific delivery request for Wednesday. Please also note that carriers generally carry out distribution as soon as they have the merchandise, which may explain a quicker visit than desired. We regret the inconveniences encountered and remain at your disposal at 05 49 800 166 to assist you with your next order. Have a nice day.
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Carole R.
Rating: 1 out of 5
following a purchase from 20/11/2025
I wanted to cancel my order placed the day before. I called customer service who explained to me that I had to send an email the next day and that the order would only be debited at the time of shipping. The order was never canceled and I was debited immediately.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We want to reassure you that your order will be refunded if you followed the procedure indicated by our customer service. At the time of your request, the preparation of your order had already started, which unfortunately did not allow us to cancel it anymore. That is why it was shipped and automatically debited. According to the instructions from our customer service, you were advised to refuse the package at the time of delivery so that a refund could then be initiated. Our customer service remains at your disposal at 05 49 800 166 for any further questions. Have a nice day.
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Hervé L.
Rating: 4 out of 5
following a purchase from 21/11/2025
Product delivered on time in 6 days
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Fabienne P.
Rating: 4 out of 5
following a purchase from 07/11/2025
Order received on time and in accordance with my expectations.
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Marie-José P.
Rating: 4 out of 5
following a purchase from 06/11/2025
Products received yesterday. Compliant with the description on the website's store. Nice products of good quality. Delivery time a bit long... it's not a big deal but you need to anticipate your order if you want to be delivered on time.
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Ae F.
Rating: 4 out of 5
following a purchase from 15/11/2025
Very good! Except that the necklaces are a bit more expensive than elsewhere, I don't know why? Thank you!
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Fanny A.
Rating: 4 out of 5
following a purchase from 10/11/2025
Aside from the very long delivery time, the quality of the product seems impeccable. We'll see with long-term use. As of today, I am satisfied; the color, the material, the ergonomics all meet my expectations.
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-Isabelle R.
Rating: 4 out of 5
following a purchase from 07/11/2025
package well received and whole
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Ecole Montessori Internationale Montparnasse -.
Rating: 1 out of 5
following a purchase from 10/11/2025
Unprotected products that arrived very damaged. I am not satisfied with the service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the products arrived damaged and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching a few photos of the damaged products)? We thank you in advance for these elements and we hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
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École Maternelle Maxime Marchand -.
Rating: 4 out of 5
following a purchase from 04/11/2025
Well packaged parcels
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Gaël C.
Rating: 4 out of 5
following a purchase from 07/11/2025
Perfect!
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- M.
Rating: 4 out of 5
following a purchase from 17/10/2025
Responsive customer service, fast shipping
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Mairie De Ballainvilliers -.
Rating: 2 out of 5
following a purchase from 03/10/2025
The arrived material was broken.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the damaged material during transport. Our customer service has received your complaint. We invite you to send them the last missing elements so that your file can be processed as soon as possible (photos of the damaged products). We thank you in advance and hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
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Csc Maison Pour Tous -.
Rating: 2 out of 5
following a purchase from 29/08/2025
Articles that do not stand the test of time
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Quality and durability are at the heart of our commitments, and we wish to understand the situation better in order to assist you. Our customer service is available at 05 49 800 166 to discuss the issues encountered and find the most suitable solution. Have a nice day.
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Creche L'ours Brun -.
Rating: 4 out of 5
following a purchase from 29/10/2025
The snoezelen material is top-notch.
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Charlotte M.
Rating: 2 out of 5
following a purchase from 01/11/2025
For a first order, I received a rug instead of 2 mattresses... Very dissatisfied, I am now waiting for a commercial gesture for the loss of time and the disruption caused.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for the error that occurred during the preparation of your order and we apologize again. Our customer service has proceeded to resend the correct products and we hope they will bring you complete satisfaction. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
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- C.
Rating: 4 out of 5
following a purchase from 26/09/2025
Good after-sales service
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Mam O.
Rating: 4 out of 5
following a purchase from 29/10/2025
Package in good condition. To see over time, the items conform to the description
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Martine K.
Rating: 4 out of 5
following a purchase from 03/11/2025
The order is perfect, but the billing is not under the correct heading. I have made a request for a change, especially since the order was correct on the quote.
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Sonia G.
Rating: 4 out of 5
following a purchase from 03/11/2025
Well received my two packages and intact. Fast delivery
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Multiaccueil Les Primevères -.
Rating: 4 out of 5
following a purchase from 16/10/2025
Order received on time. Delivery problem quickly resolved by customer service.
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Melanie J.
Rating: 4 out of 5
following a purchase from 09/10/2025
Order out of stock but reassuring customer follow-up and happy, satisfied with the product finally arrived
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Stephanie H.
Rating: 4 out of 5
following a purchase from 07/10/2025
Items conform to the order except for a bit disappointed with the size of the doll deck chair, really small and pillowcases that have a Wesco label made of plastic which I find unnecessary (important to preserve nature!).
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Nathalie W.
Rating: 4 out of 5
following a purchase from 30/10/2025
Very good quality
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Denis F.
Rating: 4 out of 5
following a purchase from 01/11/2025
Product purchased meets expectations and delivery times were respected.
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Ecole Chomel -.
Rating: 2 out of 5
following a purchase from 20/10/2025
The package has still not been delivered despite 2 reminders
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We are sorry for the delay in the delivery of your order and we sincerely apologize. We have proceeded with the reshipment of your order, and it will reach you as soon as possible. We thank you in advance for your patience and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
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Mam Ti Laouen -.
Rating: 2 out of 5
following a purchase from 14/10/2025
We received the damaged material, we sent an email, and called... no one answered us.... Very disappointed...
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to read about your disappointment and would like to extend our sincerest apologies. Our customer service has received your complaint and has proposed a solution as compensation. We hope you will give us a second chance to make a better impression and provide you with a flawless experience during your next visit to our site. Have a nice day.
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Christine S.
Rating: 1 out of 5
following a purchase from 29/10/2025
Toy does not work
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the problem encountered and we sincerely apologize. In order to provide you with a solution, you can write to us at [email protected] (specifying your order number, the relevant reference, and the problem encountered). We thank you in advance for your cooperation and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
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Multi Accueil Pom Canaille -.
Rating: 4 out of 5
following a purchase from 03/10/2025
products meet expectations, small downside on the consideration of the request for delivery appointment.
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Mairie -.
Rating: 4 out of 5
following a purchase from 23/10/2025
well-packaged games and delivery ok
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