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A
Rating: 4 out of 5
Allows you to find products that are not necessarily available elsewhere
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Very good but still very expensive... shipping costs should be free from 40 euros of purchase... because an order of 90€ and 5.99€ shipping is heavy! Otherwise very good quality, never disappointed.
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
DELIVERY DELAYS EXCEEDED
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A
Rating: 4 out of 5
Very professional site, allowing individuals and professionals to obtain a wide variety of good quality products, with very attractive prices depending on the products. As a registered childminder, I looked more closely at the offers on the site, seduced by many accessories, depending on the budget in the coming months I will order other products in the future, alarm clocks, furniture... (advertisement made to parents about your quality brand and choice of material adapted to various ages)
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A
Rating: 1 out of 5
The dimensions do not match the description. Too bad, even when writing to them they don't want to know anything.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we did not receive your letter. We invite you to contact us by email at [email protected] so that we can process your request as soon as possible.
A
Rating: 4 out of 5
....
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Rating: 4 out of 5
satisfied
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Rating: 2 out of 5
The carrier left my order at the café!! I had indicated the delivery times as well as the phone number in case of need
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its pitfalls. We apologize for this and hope that your order brings you satisfaction.
A
Rating: 4 out of 5
Nothing special to say.
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Rating: 4 out of 5
The site is good but products are really expensive.
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Rating: 4 out of 5
Great choice of items in all areas. However, a bit expensive.
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Rating: 1 out of 5
Hello,
I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.
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I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.
Response from Wesco
Hello and thank you for your comment. We are sorry that our little three-wheeled balance bike does not meet your satisfaction. It is designed for children whose height is between 90 cm and 119 cm. Specifically manufactured to withstand the assaults of schoolchildren in playgrounds, its weight is a consequence of its use. Its handles are equipped with an anti-shock system and their dimensions are a result of their robustness. The instability of the balance bike is the whole appeal of the product: it allows the child to work on their balance and train their vestibular system.
A
Rating: 4 out of 5
The material is good but damaged by the carrier after having issued reservations the damaged item has been replaced.
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A
Rating: 4 out of 5
Good organization of the site and ease of searches.
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A
Rating: 2 out of 5
I only received part of my order as expected, I don't know when I will get the rest
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its uncertainties. The damaged part has been replaced and resent within three days. We thank you for your patience and hope to see you again soon on our site.
A
Rating: 4 out of 5
rather good
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Rating: 4 out of 5
Delivery not on time at all!
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A
Rating: 4 out of 5
clear site
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A
Rating: 4 out of 5
A bit expensive... But good quality materials..
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Rating: 4 out of 5
I have no review for now, it was my first order!
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A
Rating: 4 out of 5
Very large selection
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A
Rating: 4 out of 5
Easy access
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
good
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Rating: 4 out of 5
No review, used for the first time
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Rating: 4 out of 5
Great site offering good products for children, although it is difficult to navigate the site when looking at products by category.
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Rating: 4 out of 5
a lot of choice and good quality.
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Rating: 1 out of 5
Order that was supposed to arrive between March 12 and 14, 2019, ultimately after 2 calls it arrives only on the 20th and it's not the right item. In the end, I have to fill out a form where there is a 15-day delay for processing and to find out if I can get a new one or be refunded!
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes involves delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
A
Rating: 4 out of 5
Pay close attention to the descriptions.
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Rating: 4 out of 5
Good site. Quality products.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Good site
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Rating: 4 out of 5
The site is well made.
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Rating: 4 out of 5
Great mat in 130x130. Too bad Wesco doesn't offer payment in 3-4 installments... many interesting things but it requires a good budget...
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Rating: 4 out of 5
I don't have enough hindsight to give my opinion
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Rating: 4 out of 5
Not disappointed at all, I regularly check the site and plan to buy various items.
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Rating: 4 out of 5
nothing to say
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Rating: 4 out of 5
Very good, but still quite expensive
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Rating: 2 out of 5
It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we cannot explain the delta between the announced date and the actual delivery date of your order at this time. It seems there was a computer problem, and we sincerely apologize for that. We hope you are satisfied with your items and that you will trust us again.