Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 25/02/2019 à 13h19 following a purchase from 16/02/2019

Good value for money, the bibs are great

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Acheteur Vérifié

Published on 25/02/2019 à 13h04 following a purchase from 16/02/2019

Never again, the delivery person didn't even call me, I pay delivery fees to be delivered at home and they put a relay point instead, so I'm not nearby and of course Wesco can't do anything, I will never order there again

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Response from Wesco Published on 28/02/2019

Hello and thank you for your feedback. Despite all the love we put into preparing your orders, we do not fully control the transport. However, your comment allows us to highlight this issue and thus improve our organization.

Acheteur Vérifié

Published on 25/02/2019 à 12h50 following a purchase from 18/02/2019

Good, a lot of choices well classified

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Acheteur Vérifié

Published on 25/02/2019 à 09h32 following a purchase from 13/02/2019

good material

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Acheteur Vérifié

Published on 25/02/2019 à 08h16 following a purchase from 19/02/2019

Very good

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Acheteur Vérifié

Published on 25/02/2019 à 07h12 following a purchase from 17/02/2019

Complete site, easy to navigate

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Acheteur Vérifié

Published on 25/02/2019 à 06h47 following a purchase from 07/02/2019

3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!

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Response from Wesco Published on 28/02/2019

Hello and thank you for your feedback. First of all, we apologize for these inconveniences. We hope that the products you received meet your expectations. If, however, a product does not meet our quality standards, I invite you to contact our after-sales service at [email protected]. Regarding the last item, we are doing everything possible for you to receive it as soon as possible.

Acheteur Vérifié

Published on 24/02/2019 à 06h35 following a purchase from 09/02/2019

I find it good except for the prices being a bit high

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Acheteur Vérifié

Published on 23/02/2019 à 15h34 following a purchase from 13/02/2019

The items are a bit expensive but I am satisfied with my order.
Received on the agreed date and corresponds well to the description even if there is a lack of choice in terms of color.
I would recommend.

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Acheteur Vérifié

Published on 23/02/2019 à 12h59 following a purchase from 13/02/2019

fast and careful shipping

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Acheteur Vérifié

Published on 23/02/2019 à 09h05 following a purchase from 11/02/2019

problem in the description. A piece of information given by customer service that would have been useful because knowing it I would not have ordered. A return service that is slow (missing attachment no response, in short I am super disappointed because this is a purchase I was making for my birthday and that by addressing Wesco I thought I would have quality and listening.

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Response from Wesco Published on 28/02/2019

Hello and thank you for your feedback. We are sorry that you did not find the satisfaction you hoped for. We take pride in meeting your expectations but daily uncertainties do not always allow us to be at such a level of demand. We apologize for this and hope to see you again soon on our site.

Acheteur Vérifié

Published on 23/02/2019 à 08h12 following a purchase from 10/02/2019

Order received quickly. Only downside, my product, a large floor mat, was not very well packaged. Just a large plastic bag, which was torn upon arrival. Fortunately, the mat seems very sturdy and was not damaged by the tear.

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Acheteur Vérifié

Published on 21/02/2019 à 06h37 following a purchase from 11/02/2019

no review to give

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Acheteur Vérifié

Published on 20/02/2019 à 17h51 following a purchase from 12/02/2019

Lacks important information regarding delivery conditions, moreover the delivery service is deplorable ...

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Response from Wesco Published on 07/03/2019

Hello and thank you for your feedback. Despite all the attention we pay to your orders, we cannot manage the delivery. We hope that this experience was alleviated by the delivery occurring two days before the announced date and that you will not hold it against us.

Acheteur Vérifié

Published on 19/02/2019 à 23h04 following a purchase from 11/02/2019

good site but not very practical for searches

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Acheteur Vérifié

Published on 19/02/2019 à 14h24 following a purchase from 11/02/2019

The site is very well made.

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Acheteur Vérifié

Published on 19/02/2019 à 13h20 following a purchase from 12/02/2019

I don't need to describe it, just talk about it to a friend who might be interested in this kind of products.

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Acheteur Vérifié

Published on 19/02/2019 à 09h11 following a purchase from 04/02/2019

Clear site.

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Acheteur Vérifié

Published on 19/02/2019 à 00h55 following a purchase from 31/01/2019

Good site, rather simple to use.

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Acheteur Vérifié

Published on 18/02/2019 à 22h52 following a purchase from 23/01/2019

A good site where it is possible to find products suitable for the multiple disabilities of my little boy.

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Acheteur Vérifié

Published on 18/02/2019 à 21h51 following a purchase from 10/02/2019

Easy to use, allows for very targeted searches.

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Acheteur Vérifié

Published on 18/02/2019 à 19h47 following a purchase from 10/02/2019

No particular problem except for not having received an invoice with my order.

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Response from Wesco Published on 28/02/2019

Hello and thank you for your feedback. In order to limit our environmental footprint, we are reducing our paper consumption. You can now receive your invoice directly from your order tracking on the site by clicking the 'Request your invoice' button. You will receive it by email within the day.

Acheteur Vérifié

Published on 18/02/2019 à 14h14 following a purchase from 06/02/2019

Very disappointed, the colors of the beads do not match the sales photo.

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Response from Wesco Published on 14/03/2019

Hello and thank you for your feedback. The photo was indeed old and we apologize for that. It will be modified as soon as possible. We hope you will not hold it against us.

Acheteur Vérifié

Published on 17/02/2019 à 16h41 following a purchase from 07/02/2019

Very fast delivery for individual orders unlike professional orders...

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Response from Wesco Published on 28/02/2019

Hello and thank you for your feedback. We prepare your orders in the order they arrive. Therefore, whether you are an individual or a professional, you will receive your orders as soon as possible.

Acheteur Vérifié

Published on 14/02/2019 à 09h52 following a purchase from 28/01/2019

compliant

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Acheteur Vérifié

Published on 13/02/2019 à 21h43 following a purchase from 05/02/2019

Very easy to use

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Acheteur Vérifié

Published on 13/02/2019 à 21h04 following a purchase from 11/01/2019

good

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Acheteur Vérifié

Published on 13/02/2019 à 14h04 following a purchase from 06/02/2019

Easy to use

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Acheteur Vérifié

Published on 13/02/2019 à 13h00 following a purchase from 06/02/2019

The delivery went badly, the GLS delivery person (imposed by WESCO) left our packages in the hallway of our building without our consent, and one of the products arrived damaged. We had to open a case with customer service.

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Response from Wesco Published on 15/02/2019

Hello and thank you for your feedback. We are sorry that the transport did not meet our standards. Your comment allows us to activate improvement actions with our provider. We hope to see you again soon, without any inconveniences, on our site.

Acheteur Vérifié

Published on 13/02/2019 à 12h59 following a purchase from 05/02/2019

Very competent, but sometimes lacks explanation (for example, spring scissors)

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Acheteur Vérifié

Published on 11/02/2019 à 17h06 following a purchase from 22/01/2019

Very good

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Acheteur Vérifié

Published on 11/02/2019 à 10h07 following a purchase from 24/01/2019

very good a bit expensive

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Acheteur Vérifié

Published on 10/02/2019 à 12h48 following a purchase from 30/01/2019

Very good site

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Acheteur Vérifié

Published on 10/02/2019 à 07h46 following a purchase from 24/01/2019

Not a bad site

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Acheteur Vérifié

Published on 09/02/2019 à 13h45 following a purchase from 30/01/2019

I would have appreciated a sorting by size of the rugs. Otherwise, quite a pleasant site.

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Acheteur Vérifié

Published on 06/02/2019 à 16h56 following a purchase from 29/01/2019

original quality products and reliable delivery

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Acheteur Vérifié

Published on 06/02/2019 à 14h29 following a purchase from 29/01/2019

Hello, we are happy with the product, but in our packages, there were missing hinges and screws, fortunately, we had some left from our previous order. Is it normal that the gate moves a lot?

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Acheteur Vérifié

Published on 06/02/2019 à 14h02 following a purchase from 30/01/2019

Satisfied

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Acheteur Vérifié

Published on 05/02/2019 à 13h11 following a purchase from 23/01/2019

Fast shipping, it's great

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Acheteur Vérifié

Published on 04/02/2019 à 16h29 following a purchase from 22/01/2019

customer service should be without costs on my part

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