Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 081 published reviews

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
Very clear. The products are well detailed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
easy to use site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2019
The package was in poor condition! Clearly already opened
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will process your request as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2019
An error in the delivery but quick phone responsiveness. Let's wait for the follow-up on our complaint.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
simple and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Nothing to report...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
Very good commercial contact. Ms. Rambeault was extremely responsive following my order and did everything possible to ensure I was delivered on time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2019
The thermometer arrived broken. The glass tube was shattered, so unfortunately I cannot use it with my students, I am very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any questions at [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
Good site with fast delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
Website offering great products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2018
I was disappointed to have to wait 2 months for the delivery of this toy due to a restocking issue. However, after contacting your services, I received it in time for my granddaughter's birthday. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2019
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2019
Offers good products, and it's convenient for individuals!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2019
easily accessible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2019
Good site, good ergonomics
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
I stumbled upon this site by chance.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2019
Very attractive site but I am extremely disappointed!! Delivery scheduled between the 17th and the 21st, I finally received my items on the 24th. I ordered 2 cots and 2 sheets, one of the cots is completely bent (this is not due to delivery, the box is intact.)
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to providing you with deliveries at your convenience, we could not deliver without your presence. Regarding the quality of the cot, we invite you to contact the after-sales service at [email protected] and we will handle your request as soon as possible. When products are defective, return shipping costs are on us.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2019
Not having received my order to date and after several phone calls, I was informed that the delivery person came to my home but could not leave the package claiming that the person who would have received it was not expecting any order. This supposedly happened during his two visits while I saw no one and received no notice or phone call from the delivery person. I contacted the carrier (the very unpleasant lady) who insisted that a notice had been left in the mailbox... The delivery is rescheduled for the 24th but on that date and until February 10th, I am abroad. So I canceled this order and kindly ask you to process my refund. Best regards, Christian Chauvet
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback allows us to implement corrective improvement actions, and we thank you for that. We hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
Can improve
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2019
very good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Not always very functional
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2018
You order, they charge, and deliver three months later. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction with the situation. Unfortunately, we were out of stock on the product you chose. However, billing was done at the time of shipment and we refunded your order a few days after your cancellation. We are truly sorry for our missed encounter.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2019
It's good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2019
I didn't really search the site. I found it through the QWANT search engine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2019
GOOD SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2019
Not enough perspective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2019
Easy to navigate. Good idea to include activity sheets.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
Good site for creative supplies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2019
Bunch of jokers!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2019
very interesting site with many choices but still a bit expensive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
good site to find practical items for kids
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2019
good overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2018
Good but not always easy to find sizes or dimensions (e.g.: mistake in my first order of corner armchairs!)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2019
Missing a piece of an item and no one answered my question about it in customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
Clear and practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2018
Very good. The rug arrived packaged in thick plastic, which did tear during delivery. The rug was not damaged but dirty, a bit of a shame!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2018
Order of three tricycles for the Christmas gift for two kindergarten classes, they arrived 3 days after the announced deadline, the children were very disappointed to see nothing under the tree upon their return from vacation... Moreover, in the packages we did not have the correct bolts to proceed with the assembly and with the delivery delay, it was impossible to return them, we had to manage on our own. This is very disappointing for a brand that is a reference in the field of children's equipment..
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, deliveries to schools have been stopped during the end-of-year holidays. It is indeed difficult to receive packages when the premises are closed. We ask you to please excuse us to the children. Regarding the bolts, we invite you to contact customer service at [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
great product
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