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A
Rating: 4 out of 5
Impeccable
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Aside from the delivery made by the post, nothing to complain about - Everything is perfect
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A
Rating: 4 out of 5
Inexpensive
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A
Rating: 1 out of 5
The menus are not explicit, you need to have the exact name to find what you are looking for. The sales are quite poor and do not concern the furniture.
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A
Rating: 4 out of 5
As a long-time customer, I just found it unfortunate to have to pay by credit card rather than by invoice via bank transfer; otherwise, nothing to say, fast delivery, easy to place an order.
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A
Rating: 4 out of 5
Well described
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A
Rating: 4 out of 5
The site is quite easy to use for quick purchases. I appreciate that individuals can access the same quality products as those used in collective settings.
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A
Rating: 4 out of 5
Beautiful quality... just delivery a bit later than initially planned
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A
Rating: 4 out of 5
Quality products suitable for little ones
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A
Rating: 4 out of 5
Good!
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
The package arrived damaged and the feet are therefore damaged. No way to contact you!!!!
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A
Rating: 4 out of 5
Always satisfied
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Quality material, fast delivery (too bad we can't choose the delivery time)
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A
Rating: 4 out of 5
very good fast delivery
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A
Rating: 4 out of 5
fast and careful shipping
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
Correct delivery time and impeccable delivery
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A
Rating: 4 out of 5
Interesting prices, great variety of products, and careful delivery on time
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A
Rating: 4 out of 5
Very comprehensive
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A
Rating: 2 out of 5
Apparently, your company is rather intended to serve structures receiving children. My first experience leads me to think this because the price of shipping costs is almost similar to the price of the product I ordered. Too bad I will go to a store where I won't have to bear constrained and abusive shipping costs.
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Response from Wesco
Hello and thank you for this feedback. The shipping costs applied by Wesco are the same regardless of the volume of your order, which is not the case everywhere.
A
Rating: 1 out of 5
Very disappointed order not received complete I received table legs but not the tops and a broken chair so for a final order of more than 450€ I find myself with chairs and table legs thank you
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for that. Our logistics and customer service teams are informed of the situation, and a solution is underway. For more information, we invite you to contact our customer service at: 05 49 80 01 66
A
Rating: 2 out of 5
not easy to use. Why don't we receive our paid invoice directly?
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Response from Wesco
Hello and thank you for this comment. You have the option, if you wish, to download your invoice from the customer area, under my orders.
A
Rating: 4 out of 5
No problems to report.
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A
Rating: 2 out of 5
Hello easy to place an order and speed of sending upon receipt of payment However, the carrier did not inform me of his day of passage and left me to deal with the complete pallet Thank you S. T.
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Response from Wesco
Hello and thank you for this feedback. Your comment regarding the quality of the service at the time of delivery has been taken into account by our services. Unfortunately, we cannot publish this comment on our website. Indeed, it clearly mentions your identity (First name last name), which is prohibited under user data protection regulations.
A
Rating: 1 out of 5
it is indicated a thickness of 4cm I expected something solid and not at all the product does not meet my expectations
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Our customer service is at your complete disposal at 05 49 80 01 66.
A
Rating: 4 out of 5
easy to search for a product
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A
Rating: 4 out of 5
Very nice products, too bad they are so expensive, I would have bought more
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A
Rating: 4 out of 5
Order received earlier than expected for the greatest pleasure of my little one
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A
Rating: 4 out of 5
clear and easy site.
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A
Rating: 4 out of 5
Great items and delivered quickly, I just take away one star for the very high prices.
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A
Rating: 1 out of 5
More than a month delay in delivery and I had to follow up several times to finally be delivered with no commercial gesture. I will not order again.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for this. Our logistics and customer service teams are informed of the situation and we are doing everything possible to ensure this does not happen again.
A
Rating: 4 out of 5
Site rather well done, but not always intuitive enough.
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A
Rating: 4 out of 5
easy to access
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A
Rating: 1 out of 5
Terrible, impossible to receive a delivery of the items ordered on June 26. And they respond that the carrier will come tomorrow... I call and they tell me he will come tomorrow etc etc...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for this. Our logistics and customer service teams are informed of the situation and we are taking care of a new express shipment starting today.
A
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
A lot of choices
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A
Rating: 4 out of 5
very good
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