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A
Rating: 4 out of 5
Satisfied with the speed of delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery in accordance with the order
item received with a torn box
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item received with a torn box
A
Rating: 1 out of 5
Catastrophic delivery! I requested home delivery, the delivery person didn't even show up at my house, while I was waiting at home and left my package in a parcel relay located in a city several kilometers away. In the SMS message received, the name of the parcel relay was not indicated, only the city was specified... I had to contact customer service to get the necessary information! This is unacceptable for a delivery requested at home on a day when I was indeed at home!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Satisfactory site.
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A
Rating: 4 out of 5
Very serious, product arrived before the date, well packaged, I recommend this site to families and professionals.
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A
Rating: 2 out of 5
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
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I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
A
Rating: 4 out of 5
However, I had taken a Chronopost to get it quickly... and it arrived a week later!!
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A
Rating: 4 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
Very clear!
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A
Rating: 4 out of 5
Beautiful presentation. Clear
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A
Rating: 4 out of 5
Very good site with good products
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A
Rating: 4 out of 5
Apart from the product which is very expensive for what it is (there has been a noticeable decline in quality over time, I also have the old version), the transaction was carried out quite correctly.
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Response from Wesco
Hello and thank you for your feedback. We put our heart into designing and manufacturing equipment of impeccable quality. The safety of children is our priority. To this end, we have created an internal quality testing laboratory that initially validates our creations. These are then tested in an external laboratory to definitively validate them. Each product we sell meets the strictest standards, this is our trademark. We hope you will appreciate the durability of your purchase.
A
Rating: 4 out of 5
Very good
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A
Rating: 2 out of 5
Very disappointed. I had ordered natural colored clay for my daughter's birthday and received yellow clay that is much less pretty. Too late to exchange.
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service is aware of the situation and we are doing everything we can to ensure that this does not happen again. Have good times with your family.
A
Rating: 1 out of 5
Delivery time doubled compared to the initial announcement (almost 1 month) / no information from customer service, no commercial gesture ... very disappointed by their lack of consideration
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Response from Wesco
Hello and thank you for this feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize. Our customer service is at your complete disposal at 05 49 80 01 66 for any further information.
A
Rating: 4 out of 5
very comprehensive, a lot of references but navigation can be a bit difficult (the play mats are in many different 'chapters', hard to compare them all at a glance for example)
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A
Rating: 4 out of 5
very good site and a lot of choices
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A
Rating: 2 out of 5
slow. Hard to find what you want.
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A
Rating: 4 out of 5
Good product, rather fast delivery without problems
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A
Rating: 4 out of 5
Difficulties in communicating the opening hours of my midwife practice. Otherwise, the product completely meets my expectations.
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A
Rating: 4 out of 5
Attractive items but navigation on smartphone (menu) is not easy. Fast delivery but you have to be present all day to receive the package!
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Great site for our profession as childminders. Prices a bit high but superb quality. I recommend.
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A
Rating: 4 out of 5
Functional site
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A
Rating: 4 out of 5
Delivery time to be improved
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A
Rating: 4 out of 5
Good quality material. However, there was an issue with the delivery quality, package was damaged.
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A
Rating: 4 out of 5
The website is unfortunately a bit slow and not very user-friendly, but the products are excellent
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A
Rating: 4 out of 5
I just discovered this site. To see
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A
Rating: 4 out of 5
Good site, but a bit slow in shipping
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A
Rating: 4 out of 5
nothing to say about the site
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A
Rating: 4 out of 5
Very clear site and easy to find what you are looking for.
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A
Rating: 4 out of 5
very fast delivery
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 2 out of 5
Not satisfied with the cart, lacks stability, which poses a danger for a non-walking child. RETURN IS AT THE CUSTOMER'S EXPENSE, EXPENSIVE!
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Response from Wesco
Hello and thank you for this feedback. We are sorry that this product did not fully satisfy you. In case of doubt, an online chat service is available, our advisors are at your disposal to find the product that meets your expectations.
A
Rating: 4 out of 5
Delivered quickly, well packaged, product corresponding to what I ordered.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Simple, with many references.
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A
Rating: 4 out of 5
Clear and practical site.
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A
Rating: 4 out of 5
Good product quality
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