Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Item ordered on 25/02/2018 and received on 13/03/2018. While the item was marked in stock. Even if bad weather can delay the delivery date, it is still unacceptable given the price of the items available at Wesco to have such a long delivery service.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2018
Big delivery problem
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
Fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2018
meets expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2018
It's a shame that the comments are not respected!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
Good, no problems to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2018
It's not very practical
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Response from Wesco
Hello and thank you for taking the time to evaluate our site. Your comment 'It's not very practical' does not provide enough concrete indications about your appreciation. It has therefore not been published as it cannot provide guarantees or advice to future buyers. We thank you for your understanding.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2018
The sizes do not match the visuals for the puppets. The compartmentalized trays broke within 15 days of purchase. Perhaps due to the heat from the dishwasher, however, for daily use in a nursery, it's a pity.
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Response from Wesco
Hello and thank you for this comment which allows us to improve our services. After checking with the various departments, marketing and quality, we will proceed to modify our product sheets. The technical sheets for references 46646 and 45678 will be modified to clearly mention the use of the product for children. As for the compartmentalized trays, they can go in the dishwasher, but the temperature should not exceed 70°C (maximum temperature tolerated by melamine).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
Nothing to report!!!! Delivered on time!!! Serious site!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2018
perfect, fast!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2018
no issues with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
PERFECT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2018
Very good product received in advance
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2018
A good tool for placing our orders
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2018
Delivery difficulties regarding the deadline, plus a missing order
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Response from Wesco
Hello and thank you for this feedback. After checking with our customer service, we confirm the delivery of the 2 orders at the end of February. For any questions about a product or difficulties at the time of ordering, do not hesitate to use our chat system. Our advisors will assist you in choosing your products until the validation of your cart.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2018
Long but long ...... Almost 2 months of waiting ...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Some of our products are sometimes victims of their success leading to unavailability. We do our best to inform our customers of any temporary unavailability of the product by displaying the estimated waiting time (2, 4, or 8 weeks) on each of our product sheets and on the order confirmation the delivery days. In case of confirmed delays, we do our utmost to inform our customers directly. We apologize for this delay which is beyond our control and wish you good times with your family.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2018
Complete and simple
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2018
Overall satisfied with my order. Well packaged even if some parcels were a bit damaged. Delivery before the scheduled date, delighted.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
I did not receive my entire order at the same time (order placed for Christmas and I received the last item 2 days ago), and no commercial gesture from Wesco... Very disappointed.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2018
Very good order. Possibility to order large quantities. Just a downside for delivery outside the requested hours...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2018
BAD QUALITY ON SOME CUPS
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The ordered product, which was damaged, does not meet Wesco's commitments. Our quality service has been informed of the situation and will take the necessary measures to ensure this does not happen again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
Too bad to have to pay at the time of ordering
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2018
practical
however the description of the storage bins 2 units is not very clear, 2 units corresponding to the capacity of one bin, which is not clearly specified
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
Delivery time a bit long for some products! Some discounts from time to time after a large order could be very nice and would further retain your customers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2018
Good material, but the price is too high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2018
Part of the notebooks received were not the ones ordered.
Good customer service: sending the correct notebooks and returning the wrong ones at Wesco's expense
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2018
the service is fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2018
Good quality tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2018
it's a pity that items disappear from the cart when the order is not placed within the day. Shipping costs are quite high especially if you buy small products like stickers at 3.70 euros (which is more expensive than buying the stickers)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2018
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2018
Very good quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
For a first order, I am satisfied. I received my order quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2018
Easy to use. However, it is a pity that when the cart turns into a quote, some information disappears (like color choices for items, for example).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2018
Order went very well. Quality products. Site that I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2018
Good site, the only problem being as a licensed childminder no commercial gesture and that's a shame
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2017
Delivery time of 15 days not respected, waited 2 months....!! Certainly apologies after a month following a complaint on Facebook and a commercial gesture, but it doesn't seem serious.....
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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