Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2021
Simple and well organized, easy to navigate. Serious, responsive, and competent customer service.
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Rating: 5 out of 5
following a purchase from 06/12/2021
Everything is perfect!
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Rating: 5 out of 5
following a purchase from 22/12/2021
Very fast order. Very beautiful and good products.
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Rating: 5 out of 5
following a purchase from 22/12/2021
Perfect. Size and quality.
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Rating: 5 out of 5
following a purchase from 22/12/2021
I ordered twice, items indicated as in stock, no issues at this level, however I wanted to order much more but the restocking times were constantly pushed back.
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Rating: 5 out of 5
following a purchase from 05/12/2021
Delivery quicker than promised
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Rating: 2 out of 5
following a purchase from 19/12/2021
Big delivery problem. At the end of my order, I had the choice for the delivery date. I marked from December 29 because I was not home before. And the order arrived on December 27. So very disappointed.
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Response from Wesco
Hello and thank you for your feedback. Indeed, after checking with our services, we did communicate the date of December 29 to the carrier for the delivery of your order. This date was not respected and this independently of our will. We regret your disappointment and hope that you will give us a second chance by coming back to see us soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
First visit to the site, very smooth and easy to use, and I am delighted with the quality of the received products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2021
Fast delivery. Careful packaging. I ordered the sleeping bag for my son's nap at school. The item is of very good quality at a very competitive price. I am delighted! I recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Quick shipping. Very careful packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2021
Speed and care in delivery! Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2021
One of the 3 ordered items is defective, one of the light balls does not turn on.
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Rating: 5 out of 5
following a purchase from 04/12/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2021
Quality products, shipping faster than expected, functional site. Missing one item (missing 1 flower out of the 3 swirling flowers planned)
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Response from Wesco
Hello and thank you for your feedback. Our customer service is well informed of your complaint and is taking the necessary steps to resend you a compliant product as soon as possible. We thank you for your patience and hope to have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2021
Quick shipping
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Rating: 5 out of 5
following a purchase from 06/12/2021
Fast delivery, perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2021
Very surprised by the size of the bricks for the price!!!!
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2021
Perfect fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2021
Very comprehensive site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Very good, perfect site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Very satisfied, delivered as expected. Very good product conforming to the ordered product. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2021
Delivered within the expected timeframe.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Very good, fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2021
Reliable site, very pleasant, offering a wide choice of items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2021
Nothing to say!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2021
Very satisfied.
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Rating: 5 out of 5
following a purchase from 06/12/2021
Very good product. Good quality/price ratio.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
Very good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
Beautiful products, shipping and delivery perfect.
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Rating: 5 out of 5
following a purchase from 04/12/2021
I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2021
Very easy navigation on the site, delivery faster than expected! Products conform to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2021
Fast and compliant delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2021
On-time delivery! Well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2021
Well-made site, fast delivery and service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2021
Well delivered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2021
Nothing to report.
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Rating: 5 out of 5
following a purchase from 01/12/2021
Very fast, however the box is a bit damaged upon arrival, I hope no parts are missing as this is a Christmas gift.
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