Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 25/10/2021 à 14h06 following a purchase from 14/10/2021

Very good

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Acheteur Vérifié

Published on 25/10/2021 à 13h48 following a purchase from 18/10/2021

Perfect thank you!

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Acheteur Vérifié

Published on 25/10/2021 à 12h48 following a purchase from 12/10/2021

Great

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Acheteur Vérifié

Published on 25/10/2021 à 07h52 following a purchase from 29/09/2021

EASY PRACTICAL

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Acheteur Vérifié

Published on 24/10/2021 à 21h13 following a purchase from 04/10/2021

Very pleasant site with excellent quality products. Delivery without problems in two shipments due to a slight delay for one of the ordered items. But very responsive customer service and good communication with the customer. Everything arrived well, well packaged and total satisfaction.

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Acheteur Vérifié

Published on 24/10/2021 à 12h19 following a purchase from 03/09/2021

Very good

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Acheteur Vérifié

Published on 24/10/2021 à 09h35 following a purchase from 11/10/2021

Everything perfect

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Acheteur Vérifié

Published on 24/10/2021 à 07h57 following a purchase from 09/10/2021

Perfect, quality material, serious site. Very satisfied with my purchases

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Acheteur Vérifié

Published on 24/10/2021 à 07h38 following a purchase from 11/10/2021

Very clear site, fast delivery

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Acheteur Vérifié

Published on 23/10/2021 à 12h35 following a purchase from 23/09/2021

Great, the products are as described.

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Acheteur Vérifié

Published on 22/10/2021 à 08h35 following a purchase from 07/10/2021

Effective

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Acheteur Vérifié

Published on 20/10/2021 à 21h13 following a purchase from 10/10/2021

Unfortunately, I received a different item than the one ordered…

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Response from Wesco Published on 25/10/2021

Hello and thank you for bringing this order preparation error to our attention. Our customer service contacted you 24 hours after you submitted your complaint. We let you follow the procedure proposed by customer service for the exchange to take place. We thank you for your trust and sincerely apologize for the inconvenience caused. We look forward to seeing you again soon on our site. Have a nice day.

Acheteur Vérifié

Published on 20/10/2021 à 20h19 following a purchase from 10/10/2021

A lot of choices

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Acheteur Vérifié

Published on 20/10/2021 à 14h58 following a purchase from 13/10/2021

conforms to the photo! I highly recommend.

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Acheteur Vérifié

Published on 20/10/2021 à 13h58 following a purchase from 12/10/2021

well-stocked site, and attentive customer service.

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Acheteur Vérifié

Published on 20/10/2021 à 13h52 following a purchase from 12/10/2021

Perfect

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Acheteur Vérifié

Published on 20/10/2021 à 07h39 following a purchase from 12/10/2021

fast shipping, quality products

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Acheteur Vérifié

Published on 19/10/2021 à 20h55 following a purchase from 08/10/2021

Very satisfied with my purchase.. conforms to the description.. very robust and solid car.. my son is very happy with his gift

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Acheteur Vérifié

Published on 19/10/2021 à 19h42 following a purchase from 12/10/2021

very little delay beyond my expectations

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Acheteur Vérifié

Published on 19/10/2021 à 19h33 following a purchase from 12/10/2021

Great and delivered ahead of schedule!

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Acheteur Vérifié

Published on 19/10/2021 à 17h26 following a purchase from 05/10/2021

Impeccable

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Acheteur Vérifié

Published on 19/10/2021 à 15h50 following a purchase from 08/10/2021

Several orders with a lot of delays and still in delivery for several weeks! Products marked as available on the site and after ordering, we are informed that the items are unavailable.

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Response from Wesco Published on 22/10/2021

Hello and thank you for sharing your experience with us. First of all, we apologize as the delivery of your order exceeds an acceptable timeframe and we understand your dissatisfaction. We have investigated on our side to understand what may have happened. It turns out that your order contains references that have gone out of stock. The time it takes for them to be restocked from our suppliers can take several weeks. Like many companies, we are also experiencing supply delays due to the COVID crisis, which has repercussions throughout the chain (up to the final customer). Please know that our teams are doing their utmost to minimize the impact on our activity. To date, you still have 2 products awaiting delivery. Of course, we understand that you do not wish to wait this additional timeframe. If that is the case, we invite you to contact our customer service at 05 49 80 01 66. We renew our apologies and are particularly grateful for the patience you have shown so far. Have a nice day.

Acheteur Vérifié

Published on 19/10/2021 à 15h02 following a purchase from 13/09/2021

Delivery took way too long, I should have ordered from another site. I give one star because you can't give less.

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Response from Wesco Published on 21/10/2021

Hello and thank you for taking the time to leave your review here. We sincerely apologize for this long wait. We fully understand your dissatisfaction, which is why a compensation solution has been proposed to you by our customer service. Your products have now been delivered, and we hope they meet your satisfaction. We hope to see you again soon on our site so that we have a second chance to make a better impression on you. Have a nice day.

Acheteur Vérifié

Published on 19/10/2021 à 14h19 following a purchase from 05/10/2021

speed, satisfaction with the product (clever).

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Acheteur Vérifié

Published on 19/10/2021 à 13h55 following a purchase from 03/10/2021

Always delivered ahead of schedule. However, the delay is a bit long so you need to plan ahead.

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Acheteur Vérifié

Published on 19/10/2021 à 13h42 following a purchase from 12/10/2021

Perfect, thank you!

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Acheteur Vérifié

Published on 19/10/2021 à 13h41 following a purchase from 12/10/2021

Very good quality material

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Acheteur Vérifié

Published on 19/10/2021 à 08h56 following a purchase from 11/10/2021

impeccable service. Order received quickly.

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Acheteur Vérifié

Published on 18/10/2021 à 17h30 following a purchase from 11/10/2021

Very ergonomic site, delivery faster than expected

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Acheteur Vérifié

Published on 18/10/2021 à 13h39 following a purchase from 11/10/2021

I did not receive the correct order and customer service is taking its time to respond.

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Response from Wesco Published on 19/10/2021

Hello and thank you for your feedback. Our customer service received your complaint on 18/10 and responded to you today (24 hours after your request). The rest of your order is scheduled for delivery today. Therefore, there was no error in the preparation of your order. We hope that the products will meet your satisfaction and that you will come back to our site. Have a nice day.

Acheteur Vérifié

Published on 18/10/2021 à 13h01 following a purchase from 08/10/2021

Catalog for professional structure received very quickly

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Acheteur Vérifié

Published on 18/10/2021 à 12h01 following a purchase from 06/10/2021

Perfect!

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Acheteur Vérifié

Published on 18/10/2021 à 11h59 following a purchase from 09/10/2021

Very good site

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Acheteur Vérifié

Published on 17/10/2021 à 23h18 following a purchase from 01/10/2021

Very satisfied with my order, fast delivery.

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Acheteur Vérifié

Published on 17/10/2021 à 22h02 following a purchase from 07/10/2021

Smooth flow, easy to use

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Acheteur Vérifié

Published on 17/10/2021 à 16h45 following a purchase from 10/10/2021

Perfect, as a volunteer in a music school, I was looking for exactly this kind of products for little ones. Thank you.

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Acheteur Vérifié

Published on 17/10/2021 à 15h02 following a purchase from 12/09/2021

A lot of choices, secure material

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Acheteur Vérifié

Published on 17/10/2021 à 14h43 following a purchase from 10/10/2021

PERFECT, CAREFUL PACKAGING, I recommend

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Acheteur Vérifié

Published on 17/10/2021 à 10h53 following a purchase from 02/10/2021

Great. I am a childminder and every year I allocate a budget for Wesco for professional equipment to equip myself professionally.

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Acheteur Vérifié

Published on 17/10/2021 à 10h41 following a purchase from 30/09/2021

The wardrobe blocks hold well.

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