Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I was asked during my order when I wanted to be delivered. I selected between January 10 and 14. I was delivered in two parts on January 15 and 16. The box containing the mosaics and the abacuses arrived open, torn and not taped. One of the three panels of the caterpillar arrived without a box, in bubble wrap, and the tape stained the wood of the game. I spent 1.5 hours removing the glue with different products and a cutter blade, unfortunately, there are still traces.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. Moreover, despite all the attention we pay to your orders, it happens that the transport does not meet our standards. Your feedback allows us to implement corrective improvement actions, and we thank you for that. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them the photos of your product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Easy navigation, fast delivery, very satisfied with the first order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2019
Unhappy, Wesco did not take into account the color choice of the ordered carpet. We therefore have a carpet that does not suit us.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to learn that the material received is not what you expected. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2019
Disappointed with communication and delivery time
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the delivery of your order. We have informed our logistics service. However, we hope that your order brings you complete satisfaction today.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Perfect Quick delay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Clear site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
quick order, efficient delivery very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2019
Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay that was not made according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We hope that your product brings you complete satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
The products mostly match the site, great I really recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
perfect and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Very good site, easy to search, a bit expensive for me as a childminder. I have been very happy for a few years that I have been ordering, a bit disappointed just on a children's sleeping bag because the zipper came loose. But otherwise very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Whether it's the Wesco site, the delivery, and customer service, everything is perfect. I recommend this site because the products are of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Very accessible site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
easy to use, and fast and compliant delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Fast delivery, nice packaging. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2020
Everything went very well. Very satisfied. I recommend this site!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Very good product. Delivered on the scheduled date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
PERFECT
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2019
Product received 1 month later without being notified of a stock shortage and no reminder to inform of the delivery date. No commercial gesture and after-sales service not reactive
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Response from Wesco
Hello and thank you for your feedback. We apologize for the delivery that was not made according to Wesco's quality commitments. To take your complaint into account, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Quality material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
The product received corresponds exactly to what is proposed on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2019
Very good site. Fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2019
Super products, ordered received quickly!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2019
very good quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2019
Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.
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Response from Wesco
Hello and thank you for your feedback. We apologize for the longer order delay than announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
Very short delivery time, very serious site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2019
Item received not compliant with the order placed. And no response to complaints
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Response from Wesco
Hello and thank you for your feedback. We have taken your request into account and apologize for the error on the product. However, we are waiting to receive the photos of what you received. Please do not hesitate to contact our customer service to process your request.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
Everything went very well, the order arrived very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Delivery within the set deadline... but 2 nuts missing (4 were necessary!!) to fix the bed. I have therefore not yet been able to finalize the assembly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Very professional and elegant packaging. I didn't need gift wrap, my nephew was happy with just the provided box. Arrived 2 days earlier than announced and just in time for the surprise Christmas organized due to train strikes. Thank you Wesco!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
It's great, my granddaughter loves them!! Thank you!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2019
Fast and careful shipping, product compliant, no issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/10/2019
Very good reception of the ordered products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2019
Very good
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