Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Extremely professional. Serious, efficient, and attentive. Very wide choice of quality products. It's a pleasure to work with them, whether as a professional in early childhood or as a mom.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
The postman delivered the order to a homonymous person... so I called customer service. The person on the phone was very kind. The package, although it was not delivered to my home, arrived quickly:)
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Rating: 5 out of 5
following a purchase from 28/11/2019
navigation on the site is not simple, good quality of service and delivery
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Rating: 5 out of 5
following a purchase from 13/11/2019
Very clear
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Rating: 5 out of 5
following a purchase from 30/11/2019
toy delivered quickly, serious delivery service.
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Rating: 5 out of 5
following a purchase from 22/11/2019
Product corresponding to my expectations
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Rating: 5 out of 5
following a purchase from 25/11/2019
completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Simple order, fast delivery, products conform to descriptions.
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Rating: 5 out of 5
following a purchase from 23/11/2019
Everything went well, the site is easy to access
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Rating: 5 out of 5
following a purchase from 28/11/2019
Good follow-up in terms of information during this strike period.
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Rating: 5 out of 5
following a purchase from 22/11/2019
Very bulky packaging, received quickly and in good condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Quality product and fast delivery
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Rating: 5 out of 5
following a purchase from 23/11/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
everything met my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Very satisfied, very simple to use the site.. fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2019
Simple and well designed
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Rating: 5 out of 5
following a purchase from 27/11/2019
Many quality products and in interesting quantities
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Rating: 5 out of 5
following a purchase from 27/11/2019
First order, nothing to say. Satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/11/2019
Big delay in delivery, lack of information regarding the tracking of the package, unfortunate when it is for professional use! I had to buy another changing mat while waiting to receive the Wesco... I pointed out that a commercial gesture would be welcome but I am currently without any response!!!
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Response from Wesco
Hello, we thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. To apologize, our customer service offered you compensation on your order. We hope that this has brought you complete satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2019
I have received the 4 sensory light balls, 1 does not light up and a second one is half-lit. Message sent since December 1, no response... I am waiting...
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Response from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and products. We hope that your new light balls bring you complete satisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2019
No order tracking or transport monitoring. Package arrived at the wrong address without Wesco notifying. Fortunately, the caretaker who mistakenly received the package informed me!! Otherwise, I would still be waiting and Wesco would tell me that I received it!! No compensation for retrieving the package. I managed on my own for a bulky package that was supposed to be delivered to my home.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2019
The site is very well done. Delivery within the expected deadlines.
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Rating: 5 out of 5
following a purchase from 23/11/2019
Order delivered within the correct timeframe. Careful packaging and products conforming. Nothing to complain about... Very good!
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Rating: 5 out of 5
following a purchase from 16/11/2019
It's fast and precise
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
Delivery as expected, deadlines respected. The products being for Christmas were not tested.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2019
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2019
Packages received on time and in accordance with my expectations. Very satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2019
Received the mirror with a big chip on one of the edges in laminated material while the packaging was intact. Very difficult to get Wesco to replace it. Customer satisfaction does not seem to be their priority.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, small accidents can happen and we apologize for that. You placed your order on November 25, you received your item on November 28. You sent us a first email on the 28th to request a replacement. We processed your email on the 29th and proceeded with a new shipment while responding to you. You also sent us three messages on our Facebook page on the 29th lamenting our lack of responsiveness and attention and threatening to tarnish our reputation. We responded to your messages sincerely and within minutes. I regret to say that your comment seems unfair to me. That said, we completely understand your disappointment regarding the receipt of the first package and we apologize for this inconvenience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Well-designed site!
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Rating: 5 out of 5
following a purchase from 26/11/2019
Very good, nothing to say, deadlines respected and order corresponding to my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2019
Nice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Reactive. Reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Very pleasant site to visit, package received quickly. However, I would have liked to be informed about the delivery of my package (email, or information saying you will be delivered on such day between such and such hour)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
You are serious, my doll arrived before the expected reception date. The package was impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Very good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2019
Very satisfied for a first order. Regarding the quality of the paint, I don't know because it is part of my son's Christmas gifts.
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Rating: 5 out of 5
following a purchase from 19/11/2019
very good
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Rating: 5 out of 5
following a purchase from 26/11/2019
matches what I want
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
Very good
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