Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Very disappointed with the delivery! We are asked to choose a day and a time (a time slot) which I find great, so I block a morning on purpose and in the end, nothing! No visit, no news... I call several times but all the advisors are busy so I send an email and I receive a call 3 hours later while I have left home.. And then I am offered a delivery not before the next day and I am told that one package out of the 2 is missing... Anyway... Disappointed
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2019
Had to contact customer service because the order was not received, it had never been sent. Package poorly packed and damaged upon receipt. For the price a bit disappointing
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Response from Wesco
Hello and thank you for your feedback. We are committed to offering you high-quality items. If by accident your order does not arrive in optimum condition, we invite you to contact our customer service by email at [email protected] so that we can improve the situation as quickly as possible.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Good detail Article corresponding to the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
Order received quickly even if it was in two parts.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
Order received very quickly and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2019
Order received within the announced deadlines, no problems to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Very nice site well explained
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
I quickly found what I wanted, quick order and ultra-fast delivery for the return.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2019
Everything is impeccable except the delivery is very slow
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Always perfect, the order even arrived 2 days before the estimated date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Excellent site dedicated to early childhood. High-quality products.
I am unhappy with the delivery, independent of Wesco.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2019
I am delighted with my order. The products are of excellent quality. And the delivery is extremely fast. I will order again. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
very good site, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2019
Great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2019
Delivery too late, very disappointed
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry that the delay does not suit you. Unfortunately, your order was sent just before August 15th and deliveries are often disrupted by this holiday. We hope your items bring you satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Easy access and simple to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2019
Timelines respected and compliance of the shipment... Nothing to report
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2019
I only received part of the boxes, resulting in only having the legs of the ordered table and the chairs: no tabletop. I have not been contacted since the delivery yesterday afternoon to provide any information or anything.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to have made you wait three days to send you the rest of your order. We hope you are satisfied with your choice and look forward to seeing you again soon on wesco.fr.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2019
I found the colored chalks loose and broken in the package
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Response from Wesco
Hello and thank you for your feedback. We hope your new chalks bring you satisfaction and we look forward to seeing you again soon on wesco.fr.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2019
Navigation on the site without difficulty, delivery on the scheduled date and product matching our expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2019
20/20
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
Fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
Very satisfied with the speed of delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2019
I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. You received your package two days after placing your order. The delivery was made according to your requests and without any issues on the desired date and location. We understand your eagerness to receive our products and thank you for it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Very good product, corresponds to the description, good packaging for shipping, nothing to say, I recommend without hesitation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2019
Very good site. Serious!! missing the payment in 4 installments which could facilitate orders.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Very good product
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2019
very practical
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
Order of a rug for delivery scheduled for J+5. On the day, no delivery and no message from Wesco. On J+10 I sent an email. Response: we will deliver but later without giving a date. Summary: effective delivery more than 30 days later. No commercial gesture. Very bad customer experience
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Response from Wesco
Hello and thank you for your feedback. We are sorry that we did not deliver according to our standards. Unfortunately, we have been victims of our success and the selected item has been particularly popular. We hope that our commercial gesture combined with the quality of our favorite rug will bring you satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2019
No comments
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/08/2019
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/08/2019
A stool was delivered instead of the mirror ordered
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2019
This site is very reliable.
The products are always in accordance with the photos and their description.
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