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C
Rating: 5 out of 5
Age-appropriate and well-made
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 5 stars
Reset filtersY
Rating: 5 out of 5
Delivery on time. Package well wrapped. Items as described.
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P
Rating: 1 out of 5
We were first surprised by the device's manual which fits on an A4 white sheet in 11 languages; to say the least, it is very brief and written very small... a bit surprising for a product we imagined to be high-end. Then, the electrical adapter did not fit into the back of the device; I had to lower the plug in the column with a screwdriver for the adapter to fit. In the product description on your website, there was supposed to be a remote control to adjust the lights and water flow, but there was no remote control in the package (I checked carefully). But above all: I followed all the installation recommendations (demineralized water, 2 drops of dish soap, etc.); the problem is that the jellyfish always stay at the top of the column, even when manually bringing them down, removing the air bubbles... After a while, small bubbles attach to the jellyfish, and maybe that’s why they stay at the top? Perhaps also the suction and water discharge system is not working properly? In short, we were very much looking forward to this product, but we are very disappointed with its quality.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We hear your dissatisfaction and we would like to extend our sincerest apologies for the inconvenience caused. Our customer service has received your complaint and is proceeding with the exchange of the product. We hope to have the opportunity to see you again in the future on our site to offer you a flawless experience that meets your expectations. Have a nice day.
C
Rating: 5 out of 5
Satisfied!
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M
Rating: 5 out of 5
Fast delivery. Quality games.
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I
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very satisfied with the order
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E
Rating: 5 out of 5
Very happy with the product and the speed
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L
Rating: 5 out of 5
Perfect I recommend.
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M
Rating: 5 out of 5
Products conform to the description, in very good condition.
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I
Rating: 5 out of 5
I ordered items that were marked as "available" and in reality only part of my order was available, the restocking took a long time and I received the last items after the end of my project
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P
Rating: 5 out of 5
It's really very good, we are very happy
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E
Rating: 5 out of 5
For my first order, I am very satisfied
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A
Rating: 5 out of 5
Very satisfied
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C
Rating: 5 out of 5
Very good quality, fast shipping!
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M
Rating: 5 out of 5
Original and smart toys delivered soon in a nice box!
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L
Rating: 5 out of 5
Very well arrived on time
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O
Rating: 5 out of 5
Fast and careful shipping. Item meets my expectations.
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B
Rating: 5 out of 5
No issues to report
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A
Rating: 5 out of 5
correct delivery compliant items
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S
Rating: 5 out of 5
Package delivered on time, matches the visual.
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C
Rating: 5 out of 5
Very good, fast, efficient and compliant
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L
Rating: 5 out of 5
Reactive and efficient customer service
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M
Rating: 1 out of 5
Package sent to the CCLA and not to the multi-reception of Gabarret. 30km
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V
Rating: 5 out of 5
Very good products for baby, the toys are of good quality at affordable prices
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M
Rating: 5 out of 5
Quality material. Fast and careful shipping. Very rich catalog.
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Z
Rating: 5 out of 5
Order received quickly, unlike last time when I found it took way too long, the item matches but a small negative point on the price which I find a bit expensive for what it is.
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L
Rating: 5 out of 5
Perfect
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M
Rating: 1 out of 5
Products arrived damaged. No protection on the product boxes and the products are already damaged. Completely disappointed, I will not order again!!
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We are sorry for the quality issues encountered and we would like to extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the references, and attaching photos of the affected products)? We hope to regain your trust during your next visit and provide you with a flawless experience. Have a nice day.
F
Rating: 5 out of 5
I am very satisfied.
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M
Rating: 5 out of 5
Beautiful quality. A bit expensive.
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M
Rating: 5 out of 5
Very good product as for the professional. I recommend.
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M
Rating: 5 out of 5
Nothing to complain about! Package received early and quality content! Thank you!
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M
Rating: 5 out of 5
Very well
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C
Rating: 1 out of 5
Hello, we are missing a package
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the missing package and would like to apologize for this inconvenience. After checking on our side, we inform you that the missing package is scheduled for delivery today. We thank you in advance for your patience and remain at your disposal at 05 49 800 166 if needed. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 5 out of 5
good store
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M
Rating: 1 out of 5
Hello We were delivered to the Town Hall address and not to the delivery address!! Have a nice day
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S
Rating: 5 out of 5
First order and complaint in progress...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that your first experience on our site was not fully satisfactory and we ask you to please accept our apologies. Your complaint has been taken care of today by our customer service. We hope to have the opportunity to offer you an experience that meets your expectations soon. Have a nice day.
M
Rating: 5 out of 5
compliant products and of good quality
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M
Rating: 5 out of 5
Excellent quality
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