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A
Rating: 5 out of 5
Perfect
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Compliant and fast
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A
Rating: 5 out of 5
I am very happy with my purchase. The delivery to my home was a bit complicated (no email or SMS notifying me of the delivery and a delivery person who called me at the time of delivery (I was not home) and could not find my address
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A
Rating: 5 out of 5
Very good, thank you
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Quick and well done
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A
Rating: 5 out of 5
Easy access, reasonable price
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A
Rating: 5 out of 5
Really top-notch.
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A
Rating: 5 out of 5
Top service
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A
Rating: 5 out of 5
Fast shipping, product conforms to the description.
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A
Rating: 5 out of 5
Product received on time that meets our expectations.
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A
Rating: 5 out of 5
Good quality product. Nice dark blue color. Delivery time respected.
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A
Rating: 5 out of 5
Fast service and careful shipping.
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A
Rating: 5 out of 5
....
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A
Rating: 5 out of 5
Order a bit late but still arrived on time! Very responsive, thank you.
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A
Rating: 5 out of 5
Impeccable, nothing to say, fast and efficient.
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A
Rating: 5 out of 5
Fast and careful shipping.
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A
Rating: 5 out of 5
Nothing to report regarding Wesco, but disappointing delivery.
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A
Rating: 5 out of 5
Fast. No problem.
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A
Rating: 5 out of 5
Very satisfied.
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A
Rating: 2 out of 5
The delivery was 2 days late. If I hadn't contacted customer service, I would have never known. We ordered from your site for your seriousness and we were very disappointed. We had a meeting with the Departmental Council for a site visit and 10 minutes late, the mattresses would not have been delivered. This caused real dissatisfaction. The mattresses themselves are compliant.
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service and logistics teams have been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 5 out of 5
Product corresponding to our request. Fast delivery.
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A
Rating: 5 out of 5
Superb top-notch material.
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A
Rating: 5 out of 5
Site offering quality products, a bit expensive.
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A
Rating: 5 out of 5
Received earlier than expected, corresponds exactly to my order.
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A
Rating: 5 out of 5
The items correspond exactly to what I expected, very well protected by the sturdy packaging. Overall observation: despite everything, I regret that, on the materials intended for learning with children, VAT is not lower!...
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A
Rating: 5 out of 5
Top toys and childcare equipment. Just the price that can be scary sometimes.
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A
Rating: 1 out of 5
Package poorly packaged, mattress edge even the box was torn, mattress cover carabiner defective, the latter gives off a very strong unbearable smell of burnt plastic, impossible to use it like the inclined plane, black mattress foam for a baby hygiene is paramount and frankly not present at all, after-sales service absent after numerous calls and emails with no response from them, it has been a month since we have been trying to reach someone without success... It's pathetic, I do not recommend at all... I who thought the brand was serious, I am extremely disappointed and will not fail to specify it.
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its products and services. Our various services have been informed of this situation which requires a thorough investigation.
A
Rating: 5 out of 5
Fast and efficient. Working in a nursery, I recommend Wesco products.
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A
Rating: 5 out of 5
Good site, reasonable prices
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A
Rating: 5 out of 5
Nothing to report, simple site, well-packaged and fast delivery, nothing to complain about. Products conform!
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A
Rating: 2 out of 5
It shrank after the first wash. I am disappointed.
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Response from Wesco
Hello and thank you for your feedback. Our quality service has been informed of the situation.
A
Rating: 5 out of 5
The products are of very good quality and perfectly match the description on the site. Delivery time respected and packaging for transport perfect (the products have little chance of being damaged during transport)
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A
Rating: 5 out of 5
Everything went very well for the order and its reception. Quality product!
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Beautiful service
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A
Rating: 1 out of 5
The site itself is very good, however, the delivery and the friendliness of the representatives leave much to be desired!
The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
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The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
Response from Wesco
We thank you for your feedback. The products used in the context of the Singapore method have indeed been victims of their success. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
A
Rating: 2 out of 5
Very useful as there are many quality products but the phone service is deplorable every time. The staff has no desire to help us.
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Response from Wesco
Hello and thank you for your feedback. For any questions regarding a product before purchase, we recommend using our chat service. Our advisors assist you through all stages of the purchase (from product selection to cart validation). If it is a post-purchase complaint, you can contact our after-sales service at 05 49 80 45 05.
A
Rating: 2 out of 5
I ordered a blue children's bed and received a pink one.
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advice. Our after-sales service is available at 05 49 80 45 05 to offer you a solution that meets your expectations.