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G
Rating: 5 out of 5
VERY HELPFUL AND REACTIVE
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 5 stars
Reset filtersJ
Rating: 1 out of 5
Products folded upon receipt and the other set has one piece duplicated and one is missing...
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Response from Wesco
Hello and thank you for sharing your situation by leaving a review. We are sorry that your order did not meet your expectations and we sincerely apologize for the quality issues encountered. Our customer service has received your complaint and has contacted you today to provide a solution. We thank you for your patience and hope to have the opportunity to offer you a better experience on your next order at wesco.fr. Have a nice day.
B
Rating: 5 out of 5
Fast service, no issues, I am really satisfied
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C
Rating: 5 out of 5
Super quality super fast delivery
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K
Rating: 5 out of 5
quick handling of my order and fast delivery. Best regards
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A
Rating: 5 out of 5
As a mother and a licensed childminder for 10 years, I only order from Wesco for everything related to early childhood. I am a delighted and loyal customer, I give a 100% to this brand both for the products and the telephone support for inquiries or after-sales service. Top-notch, I highly recommend it! I talk about it a lot to those around me. Thank you, Wesco
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A
Rating: 5 out of 5
Order was perfect and arrived quickly
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E
Rating: 5 out of 5
Everything is perfect from start to finish! Really great!
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L
Rating: 5 out of 5
Ideal for a quick interview
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B
Rating: 5 out of 5
It's perfect. Delivery meets my expectations. Nothing to say
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F
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Delivery arrived partially damaged. Complicated invoices
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C
Rating: 5 out of 5
Very satisfied with the products!!! Thank you very much
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P
Rating: 5 out of 5
Disappointed! Still nothing received! I will not order again.
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E
Rating: 5 out of 5
Nothing to report
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M
Rating: 5 out of 5
pop-up cabin and tunnel just received and already damaged
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C
Rating: 5 out of 5
fast order delivery on time
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C
Rating: 5 out of 5
Compliant
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M
Rating: 5 out of 5
We are satisfied with our order
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Rating: 5 out of 5
We have been working with the brand for several years. The products are always of quality. We will continue to work with you.
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D
Rating: 5 out of 5
Order received quickly
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L
Rating: 5 out of 5
Fast and compliant delivery + very good products
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S
Rating: 5 out of 5
Very good site, order received as expected, quality paper
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C
Rating: 5 out of 5
Speed in delivery
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L
Rating: 5 out of 5
PERFECT
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F
Rating: 5 out of 5
order meets my expectations
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M
Rating: 2 out of 5
3 beds purchased in less than 6 months. The same ones. And each time a price difference margin.... Disappointing.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. After verification, we would like to provide you with some clarifications to dispel any misunderstanding regarding the observed price differences. Indeed, the price of the bed was the same on your last two orders. However, the first order was placed before our annual price review (on 30/01/2025), which explains the noted difference. We hope that these explanations will reassure you and that we will have the pleasure of seeing you again soon on wesco.fr. In the meantime, our customer service remains at your disposal if you have any questions at 05 49 800 166. Have a nice day.
N
Rating: 1 out of 5
The cardboard packaging was damaged, there was a hole on the side and the wooden frame was broken: the interior staircase fell with exposed staples dangerous for children. And the exterior of the house was detached. Since I am going on vacation, I could not return it, my husband had to repair it and glue everything back!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that your order arrived damaged, and we apologize for this inconvenience. The safety of children being at the heart of our priorities, we invite you to contact our customer service so that we can proceed with an exchange. For this, please write to us at [email protected] specifying your order number, the reference of the product concerned, the defect encountered, and attaching a few photos. While waiting for your elements and looking forward to seeing you again soon on wesco.fr, we wish you a very good day.
L
Rating: 5 out of 5
As always, very happy with this new purchase.
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R
Rating: 5 out of 5
Very good quality product
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V
Rating: 2 out of 5
My order arrived incomplete: a balance board is missing, please take the necessary action
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to hear that your order arrived incomplete and we sincerely apologize for this. After checking, the entirety of your order was indeed shipped from our warehouse, and the delivery tracking confirms its complete receipt. To better understand what may have happened, we invite you to send a complaint to [email protected] (specifying your order number as well as the missing reference(s)). Our customer service team will then carry out the necessary checks to provide you with a solution as soon as possible. Have a nice day.
N
Rating: 5 out of 5
Beautiful products. Fast and efficient delivery
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A
Rating: 5 out of 5
Nothing to report
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I
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Delivery and products ok
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M
Rating: 5 out of 5
A great site that I recommend 100% with professional equipment!
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A
Rating: 5 out of 5
Very satisfied
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C
Rating: 2 out of 5
The delivery is a disaster. The carrier is unreachable to agree on a delivery date (no means of communication). I invite Wesco to change carriers.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that the delivery service did not go as planned and we apologize for this. This situation does not meet our quality standards. We will immediately forward your feedback to our logistics department so that a point can be made with the carrier and that this type of incident does not happen again. We still hope to have the pleasure of seeing you again soon on our site and thank you for your trust. Have a nice day.
S
Rating: 5 out of 5
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Rating: 5 out of 5
Products meet our expectations, however there was a problem with the delivery person who does not adhere to the schedules of the Town Hall and leaves the packages in a local business without bothering to go through the Town Hall.
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