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J
Rating: 5 out of 5
Excellent
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2 and 5 stars
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
I knew this site as a professional, I discover it as a parent. Lots of choices and reasonable prices.
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R
Rating: 5 out of 5
Very good communication. The delivery was a bit long but they managed to reassure me. It's a gift for my son that he will only open at Christmas. But I know he will be very happy because it's a construction game that he plays a lot in class. Thank you for your seriousness.
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F
Rating: 5 out of 5
WESCO site 5 *, (this is not the case for the carrier, package received with 1 item missing. Disappeared between Wesco and my home.. despite the 'reinforced package' by the carrier following an incident during their handling.
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É
Rating: 2 out of 5
Had major difficulties ordering for a town hall... My order was canceled without contacting me. Not to mention the delays due to the cancellation of my order. At this time, my order is marked as delivered... But I don't know where because I don't have it!!!!!! I open at 9 am, there was an attempt yesterday at 6:45 am!!!!!! and today at 8:26 am... where it is marked delivered but the town hall was not open!!!!!!
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Response from Wesco
Hello and thank you for sharing your opinion. We sincerely regret that your experience on our site has caused such dissatisfaction. After checking, we confirm that your order from November 18 was shipped and, according to the carrier, delivered within the announced time frame. However, we understand your frustration if you have not located your package. Our customer service is available at 05 49 800 166 to provide you with proof of delivery and in case you cannot find the package, to open a claim with the carrier. Have a nice day.
M
Rating: 5 out of 5
Delivery a bit long but otherwise perfect as always.
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C
Rating: 5 out of 5
Complete site
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C
Rating: 1 out of 5
The delivery person signed for me, otherwise I did not receive the package
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. Our customer service has received your complaint and is following up to provide you with a solution as soon as possible. We apologize and hope to count on your understanding for this situation that is beyond our control. Have a nice day.
M
Rating: 1 out of 5
After 2 weeks of waiting, my order was canceled, without any comments from Wesco, disappointing
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Response from Wesco
Hello and thank you for sharing your experience by leaving a review. You were notified by email on November 21 of the unavailability of the product and consequently the cancellation of your order. We sincerely apologize for this situation and fully understand your disappointment. This reference has been removed by the supplier, and we will no longer offer it for sale. However, on our site, you will find other models of activity tables with a similar educational interest (ref 67152171 for example). We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
S
Rating: 5 out of 5
A well-developed site for children and good materials. A site that is also serious and attentive to customers.
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M
Rating: 5 out of 5
Well-structured site. Products well described.
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J
Rating: 5 out of 5
Very professional site
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C
Rating: 2 out of 5
Delivery was late and some items were damaged
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We sincerely apologize for the quality defect. Your complaint will be handled by our customer service within 48 hours. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
M
Rating: 5 out of 5
A lot of choices. Easy navigation
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E
Rating: 5 out of 5
Top, conforms to the description
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M
Rating: 5 out of 5
Former teacher, and therefore knowing the Wesco brand, I ordered from this site without hesitation as a 'grandma' this time. I am very satisfied with my choice.
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S
Rating: 5 out of 5
the site is perfect
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L
Rating: 5 out of 5
Very reliable site and very fast delivery... nothing to say, it's perfect
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Y
Rating: 5 out of 5
Perfect, delivery time respected. Packaging was great.
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C
Rating: 5 out of 5
site, delivery, serious
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M
Rating: 5 out of 5
Reliable site, quality product, delivery on time as estimated.
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M
Rating: 5 out of 5
First order and very satisfied....solid packaging.....products that will be tested at Christmas by the little children!!!
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E
Rating: 5 out of 5
Good quality products overall except for one defective item, the pebble lamp from the kit.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality issue encountered with one of the products. We invite you to write to us at [email protected] (specifying your order number, the problem encountered along with a photo of the product). Our customer service team will do what is necessary to provide you with a solution. We thank you for your trust and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
P
Rating: 5 out of 5
Always a lot of choices, clean and healthy materials of great quality! Delivery was fine... I really recommend this site!
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C
Rating: 2 out of 5
Package received without a box, in plastic with a hole, not easy for gift wrapping, the carrier came 2 times, the package was supposed to be delivered to my mom who is 80 years old and not mobile, my partner had to meet him because the delivery person stopped 300m from the home otherwise he would have had to make a detour. The packaging and delivery are not top-notch, I haven't opened the plastic yet, I hope nothing is damaged. I have not received the second package.
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We have forwarded your feedback regarding the shipping packaging to the concerned service. Indeed, it is not normal for it to have arrived damaged. We hope that the motor skills modules will meet your satisfaction and that you will renew your trust in us by returning to our site next time. Have a nice day.
G
Rating: 5 out of 5
Deadlines respected. Contact and response to questions very quick...
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Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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F
Rating: 5 out of 5
Very good, meets my expectations, I recommend!
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C
Rating: 5 out of 5
An easy-to-use site
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L
Rating: 5 out of 5
Products well received and very well protected
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T
Rating: 5 out of 5
Quality games, second purchase and we are very happy with the products.
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T
Rating: 1 out of 5
The package was never delivered. I had to contact customer service 3 times to follow up on the order. And to this day it has been followed up but no delivery information, no date or anything has been provided to me. Thank you Wesco.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for this situation and we offer you our deepest apologies. Your order will be shipped from our warehouse at the beginning of next week. We thank you in advance for your understanding and patience towards us. We hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
Y
Rating: 5 out of 5
All good!
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C
Rating: 2 out of 5
The delivery date proposed by Wesco at the time of the order and confirmed by care was not respected. It occurred on November 19 instead of the 14th. The rug could therefore not be given on time. Furthermore, the large cardboard box arrived open due to a clear lack of tape. The rug was therefore soiled on the concerned side. The delivery person took the time to check with us the complete condition of the rug.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery delay as well as for the issue encountered with the shipping packaging. Regarding the rug, you have the option to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the product). We renew our apologies and hope you will give us a second chance to make a better impression when you return to our site. Have a nice day.
M
Rating: 2 out of 5
I bought these diapers because I was told that the T6 cheeks were no longer sold
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M
Rating: 5 out of 5
It is perfect
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M
Rating: 5 out of 5
Simple search, product sheets well detailed
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A
Rating: 5 out of 5
Correct handling
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F
Rating: 5 out of 5
Nothing to report, easy access order. Everything is simple and quick.
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